Hopefully you will not have to make a complaint about any of our services but should you be dissatisfied in any way then we welcome your comments/concerns.
In the first instance we would encourage you to speak to the Home/Hospital Manager to hopefully resolve the matter quickly. If this is not appropriate for any reason then please contact their line manager. The name and contact details of the Regional Manager is available in the home.
If the circumstances are such that you wish to contact our Head Office this can be done in the following ways.
Tel: 01625 417800
Fax : 01625 417828
Email: Click here
Web: Our corporate website.
Please be assured that any complaint you make will be taken seriously and handled sensitively and efficiently. An initial acknowledgement will be received within 2 working days and a full written response following a thorough investigation will be sent within 20 working days. If for any reason this cannot be achieved then you will receive written communication informing you of this.
The home delivers excellent person centred care - before I worked here, my grandmother was here for respite care, I was so impressed with the home that I applied for a job. I would have no hesitation in recommending the home to others.
Care Assistant, Pellon Care Centre
The staff go beyond what is expected.
