Four Seasons Health Care is committed to the highest standards of openness, probity and accountability.
Arrangements
The Public Interest Disclosure Act places a responsibility on an employer to deal with certain complaints by an employee in a fair and reasonable manner. It does not give a general right of protection to employees. Employees themselves are only protected if they have acted in a responsible and reasonable manner and made the complaint in good faith.
These arrangements are intended to provide protection for employees who 'blow the whistle' on situations where the company, for example, may be:
- Breaking the criminal law
- Breaching health and safety regulations
- Conducting their business in a dangerous manner
- Breaching standards of care of residents or patients
- Engaging in environmentally damaging activities.
Employees in Four Seasons Health Care who have a cause for concern or complaint should utilise the options open to them.
Four Seasons Health Care procedures, and the law, encourage employees to exhaust internal processes before considering any course of action external to the Company.
The options for action are detailed within the Company 'Whistleblowing' procedure which is available from all Managers and is in the Employee Handbook.
In summary, any complaints or allegations should be referred to your direct manager, a more senior manager, or to the Human Resources Director, Four Seasons Health Care, Emerson Court, Alderley Road, Wilmslow SK9 1NX or by email to karen.dalton@fshc.co.uk . There is also a dedicated, confidential, freephone, Four Seasons Health Care 'whistleblowing line' - 0800 856 0063.
Once the concern is raised it will be investigated and initially assessed to determine what action should be taken. This may involve an internal enquiry or a more formal investigation. For disclosures that concern potential criminal allegations, the company may have to inform the police. For disclosures that concern e.g. abuse of a service user, the appropriate regulatory body may have to be informed.
Four Seasons is a progressive employer who recognises potential and allows this to develop with expert guidance and support.
Clinical Lead, East Riding
Such kindness shown to my dad.
