What people say

Mrs Betty Williams
Just to thank all staff for making Richard\'s birthday such an enjoyable occasion in the home it was nice to see so many friends and relatives there.
Tracy Fawcett
Ensuring residents needs are met is of utmost importance to me.


The Huntercombe Group, our specialist care subsidiary wins national award for brain injury rehabilitaton

Our specialist care subsidiary The Huntercombe Group's Frenchay Brain Injury Rehabilitation Unit has won the Independent Specialist Care Award for excellence in the provision of brain injury rehabilitation services.

The award recognises excellence and effectiveness in terms of patient outcomes.

The Huntercombe service was able to demonstrate its expertise through recent initiatives including new treatment programmes to support patients with their eating and drinking to overcome swallowing difficulties and the novel use of mirror therapy as a treatment in aiding recovery of movement in the arms after a brain injury.

Frenchay is a specialised rehabilitation hospital in Bristol which provides assessment and treatment therapy programmes for people who have suffered a brain injury.

Dementia care study confirms dramatic reduction in use of antipsychotics and a range of drugs with corresponding improvement in wellbeing

A new study of residents in our PEARL specialised dementia care homes has confirmed a reduction, averaging 48 per cent, in the requirement for antipsychotic medication, together with dramatic reductions in usage of a range of other medications and a corresponding improvement in wellbeing.

Analysis of data from 16 homes in the specialised dementia care programme developed by Four Seasons Health Care found that on average across all participants, in addition to the reduction in antipsychotics use:

  • Medication to alleviate anxiety reduced by 40 per cent.
  • Depression score reduced in 30 per cent of residents while use of anti-depressant medication reduced by 19 per cent.
  • Requirement for medication to induce sleep reduced by 44 per cent.

A corresponding increase in wellbeing was measured among 46 per cent of residents.

Four Seasons Health Care has acquired Optimum Care, which operates 17 care homes. This is the first significant strategic addition to Four Seasons since it came under the ownership last year of Terra Firma, one of Europe's leading private equity firms.

Optimum Care, which was created in June 2007 with the backing of Graphite Capital, operates the homes under the Avery brand name. The 17 homes have a total of 1,213 beds and employ about 1,100 staff.

With Terra Firma's support we have a new capability to develop our position as the leader in an independent sector that has an increasingly important role alongside the NHS and local authorities in provision of elderly health and social care. We are also determined to lead the sector for quality and value. These Optimum homes are a good fit, having a very positive reputation that is well deserved and reflects the high quality of the assets.

The company's innovative e-learning initiative has proved so successful that the millionth learning module has just been completed

Launched across Four Seasons in August 2010, e-learning courses initially covered mandatory learning topics that are essential for all staff within care homes and specialist units. Since then the number of courses available has steadily grown to include a wide range of optional modules that help support employees' personal and professional development and enable them to acquire national qualifications.

The e-learning initiative was developed by Four Seasons with CareShield, the primary provider of online learning in the health and social care sector. Their joint approach to e-learning has been ground breaking and is setting the standard for learning in the sector. Today more than 27,500 Four Seasons employees actively participate in e-learning.

Four Seasons Health Care has made four three senior appointments to strengthen its management team. Mike Falvey has joined the Group as Corporate Services Director; Matt Oxley is appointed Group Director Business Support and Mike O’Reilly is appointed Risk Management Director.

As Corporate Services Director Mike Falvey has responsibility for HR, training, management development, IT, marketing and communications, strategy and stakeholder relations. He was formerly HMRC’s Director General and Chief People Officer.

At HMRC he had overall accountability for people management capability and deployment and oversaw the delivery of HR services. He was responsible for developing the HMRC people strategy, as well as the delivery of a specialist organisation design service. He was also accountable for HMRC's role as a responsible corporate organisation and for HMRC's learning and talent activities. Additionally he managed the communications and marketing functions. He has previously run his own HR consultancy and held senior management positions in the Department for Communities and Local Government and in leading service, manufacturing and retail organisations.

Group Director Business Support Matt Oxley is responsible for bid management, procurement, facilities management and leading on the delivery and co-ordination of a business transformation programme. He has been a member of the senior leadership teams of General Healthcare Group and Nuffield Health as well as the retailer Marks & Spencer. He has a background in business transformation including design and delivery of new services across large multi-site organisations.

As Risk Management Director Mike O'Reilly has responsibility for health and safety, quality assurance including care quality, risk surveillance and management, corporate risk register, risk reporting, complaints management, data protection, management of employment tribunals and other litigation. His background is as a commercial lawyer and he joined Four Seasons in 2011 as Senior Legal Counsel.