In October 2010, the Care Quality Commission discontinued the use of Star Ratings as a means to indicate the quality of care provided in a home. They are currently assessing the options available to replace the Star Rating system, and consulting with the public, providers and commissioners to help them choose a new system.
Our final overall figures from the Care Quality Commission for our English care homes, as of October 2010, are as below, broken down by the different star ratings. This shows that in most of our homes you can expect care that fully meets, or exceeds, the standards laid out by the government and our regulator.
We are very proud of the progress we made in improving our quality ratings since they were introduced. Over the last few years we have reduced our "Poor" rated homes to zero, and shown consistent improvement in the number of homes with the best ratings - Good and Excellent. This makes Four Seasons one of the highest rated corporate providers of care in England.
This evidences that Quality is at the forefront of the care we provide. What this means is that residents and relatives can expect the highest levels of care; but when any issues become apparent we will strive to resolve them.
This chart shows the improvement since September 2008: