Welcome to Elm Bank Care Home

You'll find Elm Bank in Hexham, Northumberland. Here we provide high quality care 24 hours a day.

Our Dementia Care Framework Plaque

We are especially trained in caring for those living with dementia. Our unique approach is based on understanding dementia form the resident’s perspective, enabling us to deliver Special Resident Experiences and consistently good care everywhere.

People living here have varying needs, from specialist support and help with everyday living, to just needing a helping hand to retain some independence.

We offer residential care, and respite care to give home carers a much needed break. Some individuals stay with us permanently, others for shorter periods.

Ours is a modern purpose-built home. Its mature gardens have flower beds, and a patio area where residents enjoy the lovely views.

Inside, people pursue their hobbies in communal and quiet lounges throughout the property. Many rooms have French windows onto the patio, so residents can easily get outside.

All these spaces are used for relaxing and socialising in, and are great for inviting friends and families to when they visit.

Contact our care home

Life at Elm Bank Care Home

A carer and a resident

My father spent the last few weeks of his life here, and they could not possibly have been happier, more comfortable or more dignified. The standard of true, loving care is quite outstanding. It is a matter of enduring comfort to me and my family that at the close of his life he was so settled and so well looked after; and at his death the whole family was treated with wonderful consideration.

David Oliver, Son of Resident/Service User at Elm Bank Care Home

Excellent level of care in EMI/Dementia unit.

Desmond Richards, Son of Resident/Service User at Elm Bank Care Home

Staff are incredibly kind and thoughtful. I do think the staff work very hard for not enough remuneration, which has to have a knock on effect with recruitment.

Jani Keep, Daughter of Resident/Service User at Elm Bank Care Home

My father has now been in here for nine months. All the staff (management to domestic) are all very friendly and professional. The carers are very good, treating dad with dignity and care. Overall the family are very happy with Dene Grange.

Margaret Telfer, Daughter of Resident/Service User at Elm Bank Care Home

I find the home very caring and staff very obliging and helpful.

Margaret Stroughair, Wife of Resident/Service User at Elm Bank Care Home

Types of care

Residential care

This is for those who may need some help with daily activities such as eating, washing,...

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Dementia care

People living with dementia have different needs, so either a residential or nursing care home...

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Respite care

Respite care, or short-stay care, means someone can stay at Elm Bank Care Home whether...

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Specialist care

Elm Bank Care Home also offers specialist help for adults and young people with different...

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End of life / palliative care

It's vital that everyone gets the right care and support at this important and sensitive time....

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Facilities & services

Making care special is at the heart of Elm Bank Care Home in Hexham. Our philosophy starts with getting to know each person as an individual and understanding what they need.

  • All single rooms
  • On site hairdressing
  • Library
  • TV lounge
  • Lifts
  • Landscaped gardens
  • Patio
  • Conservatory
  • Wi-fi

Our news

BJN-Nursing-Awards-2017

21 Mar 2017

Four Seasons Health Care were well represented at the finals of the British Journal of Nursing Awards earlier this month with four colleagues flying the flag for the organisation.

Gary Cousins was a runner up in the Infection Control and Prevention Nurse category, Colin Sheeran was a runner up in the Mental Health Nurse of the Year category and Joanne Strain was a runner up in the British Nurse of the Year category.

However, further plaudits need to be given to Alana Irvine who was crowned the Nutritional Nurse of the Year, after being nominated by colleagues for her continued commitment to residents’ nutrition.

Alana has been part of the driving force behind Four Seasons nutrition innovations to meet the varying needs of the people in our care. We are able to monitor residents’ nutritional needs, with technology that flags up weight loss, whether a resident has difficulty swallowing or needs assistance when eating or drinking to the care team.

Nutrition is something we take very seriously here at Four Seasons and Alana’s win recognises all of the hard work done across the board in this area.

nurse of the year final

7 Mar 2017

Joanne Strain is Head of Nursing at Four Seasons Health Care

I began my career as a nurse with Four Seasons Health Care in 1999. I had done my training as a mature student. I first worked in a FSHC care home about 25 years ago after having my four children and then I moved to a nursing auxiliary position with a local Trust.

I decided I wanted to fulfil my dream of being a nurse and I went about gaining the 5 GCSE’s I needed to get into nursing college/university. Just before I started nursing school, I was one of ten people in NI to complete what was then the very new NVQ in direct care.

My desire was not to work in a hospital but in a care home – my career to date was working with mainly older people – even during my nurse training, I preferred medical wards to other wards because of the high percentage of older people needing care.

I started working as a staff nurse and within a year I was a sister/deputy manager. During this time I completed my degree and I then moved in 2001 to be a home manager. During this time I opened a small very successful dementia residential unit within the large home. This was in the days when we were just beginning to understand that we needed to rethink the way we managed dementia care.

In 2004 I became a regional manager and had 14 homes in my portfolio. As the need for good dementia care intensified, we opened more dementia units across the region and even extended a learning disability unit providing very specific care according to need.

My passion for elderly people and dementia care led me to undertake a post graduate diploma in dementia studies at Stirling University.

In 2012, I was fortunate to become Head of Nursing, Care Standards and Quality in NI. During these years myself and my team set up many pro-active initiatives including a training centre where we successfully helped many nurses update their clinical skills. Some of the pro-active training such as G-Tube replacement and complex tracheostomy care meant that residents did not need to go to hospital – it is my vision for the coming year to implement clinical training sites across the MD regions to enable our nurses to be up-skilled and confident leaders.

I took up the post of Head of Nursing (UK) at the beginning of 2016. I have continued my passion for learning and one of the areas I wanted to review was adult safeguarding. I have now completed a post graduate diploma in Adult Safeguarding and am now in my MA year.

I have been really impressed by the standard of care and leadership of our nurses across the UK and believe we can build on that. I am confident that FSHC are leaders in care and that nurses are absolutely central to continuing to lead across the sector.

Of course I have to mention all the great things we hope to accomplish this year which will help our nurses such as the nurses forum, face book as well as a brand new nurse specific Twitter site where we will not only continue to ‘tweet’ news but we will hold Twitter Chats as guided by your needs.

We will involve nurses more in various projects going forward. I believe we are leaders in this field and no other providers come close to the nurse communication strategy that FSHC has planned this year. My vision for our 3000 nurses is to have nurses who believe that we are all leaders and will continually strive to provide the best care possible for our residents.

Elm-Bank-CHOD-2016

30 Jun 2016

The air was full of music at Elm Bank Care Home in Hexham as a special guest appearance from Pavarotti (as well as some other local entertainers) performed for residents on Friday 17th June.

Jayne Appleby, Home Manager, said: “Everyone had a lovely day, although Pavarotti wasn’t as talented as we all used to remember. The residents had a lovely time singing and dancing to the other entertainers. I want to thank them for coming in and providing the musical entertainment for us.”

Care Home Open Day is a UK wide initiative inviting care homes to open their doors to their local communities. Events like the one at Elm Bank Care Home will help to create lasting links between the residents and their local community.

Care Home Open Day is all about showing people what care homes are really about and how they can be at the centre of the local community, developing relationships across the generations.

Would you like to work for Four Seasons? Take a look at our list of current vacancies on the careers page.

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Contact our care home

If you'd like to arrange a visit to Elm Bank Care Home in Hexham, or talk to us about our care options, please call, email, or fill in the contact form.

Care home manager: Jayne Appleby

Dene Road, Hexham, NE46 1HW

01434 606767

01434 607010

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