Welcome to Harbour View Care Home

You'll find Harbour View Lodge in a residential area of Whitehaven, Cumbria, overlooking the harbour and town, within easy reach of shops and other amenities.

Here our registered nurses, and care assistants, many who've completed their NVQs in health and social care, provide high quality 24-hour care. We're experienced in looking after people with varied and complex needs, both long term and for short respite stays.

Harbour View Lodge has well laid-out gardens, and residents can enjoy the fresh sea air sitting out here or on the patio. Our communal lounges and dining rooms are bright and airy and enjoy views over the Irish Sea.

All bedrooms are single en-suite, and fitted with a nurse-call system. We love residents to personalise these spaces with mementos from their own homes, and they're welcome to choose their own decor and bedding if they prefer.

Contact our home

Life at Harbour View Care Home

A carer and a resident

We could not have wished for our mam to have spent her final days in the hands of such wonderful staff.

Mrs Pringo, resident at Harbour View Care Home

Types of care

Dementia care

People living with dementia have different needs, so either a residential or nursing care home...

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Nursing care

Someone may need nursing care if they have a certain physical condition or difficulties. This...

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Short-stay care

Short-stay care is often called "respite care". It means someone can stay at Harbour View Care...

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Specialist care

Harbour View Care Home also offers specialist help for adults and young people with different...

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End of life / palliative care

It's vital that everyone gets the right care and support at this important and sensitive time....

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Facilities & services

Making care special is at the heart of Harbour View Care Home in Whitehaven. Our philosophy starts with getting to know each person as an individual and understanding what they need.

  • All ensuite
  • All single rooms
  • On site hairdressing
  • Quiet lounge
  • TV lounge
  • Lifts
  • Patio

Contact our home

Call, email or fill in the form to find out more information about the home or to arrange a visit.

Care home manager

Gillian McAllister

14a Bransty Road, Whitehaven, CA28 6HA

01946 599963

harbour.view@fshc.co.uk

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Resident_using_ipad

17 Jun 2015

Four Seasons Health Care is pioneering the use of technology to collect immediate feedback about care so it can find and fix issues quickly and give residents the experience they want.

Its new “Quality of Life Programme” is unique amongst major care providers. Purpose designed software systems are accessed via iPads that are being put into all of our 350 homes, so at any time residents, their families and visiting health professionals can tell the company what they think about any aspect of the services they receive.

The iPads are programmed with a touch screen satisfaction questionnaire together with space for additional comment. It is easy and convenient and takes just a couple of minutes to provide feedback. The information is transmitted in real time to the Home Manager and Regional Manager for immediate review to find and fix any issues or consider suggestions for improvements. Each home will have an iPad on a stand in reception for use by visitors and another that is available to residents and staff.

Tim Hammond, Chief Executive, said: “Being able to understand our residents’ experience on a day to day basis enables us to fix any niggles quickly and to do more of what they like, so they feel more at home and enjoy a better experience living with us. In just over three months of our programme roll-out to just the first 100 homes, we have acted on comments from well over 1,000 residents. I am encouraged that we also have been consistently recording satisfaction ratings from residents averaging circa 94% and we will work to push this higher, helped by the insights provided by their feedback.”

One practical example is that a resident’s daughter took a few minutes at the end of a visit to key a comment about her mother’s bed sheets. When the Home Manager saw this she checked and found something had been spilled. By the time the daughter arrived home there was an email message waiting for her to say the sheets had been changed. Another example came from a cluster of homes where the Regional Manager picked up feedback that the menus could be more varied so he arranged a senior chef to work with the homes to develop new menus offering more choices that better reflected residents’ preferences.

As a further element of its Quality of Life Programme Four Seasons has introduced a new Thematic Resident Care Audit (“TRaCA”) which Home Managers can complete electronically. This is also designed to support the “find and fix” approach. Comments from residents, relatives and care professionals link into the TRaCA and this data gives a more rounded picture of care provision that can be seen at all levels from the residents’ bedrooms to the boardroom, to help drive improvements within a home or across a region or nationally.

Completing the picture, Four Seasons is listening to staff comments via the iPads. Tim Hammond said: “To have a happy care home we need its staff to be happy and so gathering and responding to feedback from our colleagues is just as important.”

To see our short video explaining the Quality of Life Programme click here

Ipad_usage

Joanne_agnelli_promoting_dementia_care

15 Jun 2015

Four Seasons Health Care ran two workshops at the Alzheimer’s show at Olympia on June 5th and 6th. This show, run in association with the Alzheimer’s Society, is the UK’s only dedicated exhibition and conference for those affected by dementia.

Joanne Agnelli and Jessie McGreevy from the dementia services team delivered guest presentations at the show and helped to man the stand, where an old fashioned sweet trolley proved hugely popular.

The event, attended by over 1,000 people, showcased best practice in dementia care. Notably the attendance was made up, not only by healthcare professionals, but also by people living with dementia and their care partners.

Joanne Agnelli, Dementia Services Quality Manager, Northern Ireland, Wales and Isle of Man said: “Excellence in dementia care is at the forefront of what we do within the organisation of Four Seasons Health Care. That being said, we have a social responsibility to share our knowledge to enhance the expertise and subsequent experience of others who live with dementia outside of our care settings. The opportunity to speak at the Alzheimer’s Show was an opportunity to disseminate the innovative work that is constantly evolving in dementia care”.

Picture: Joanne Agnelli promoting her lecture on language use in dementia care.

Jessica McGreevy Nomination

30 Jun 2015

Jessie McGreevy, a Dementia Trainer and part of the Northern Ireland specialist Dementia Care team has been shortlisted in the Rising Star Category 2015 in the Nursing Times Awards.

Known as 'The Oscars for nurses,' The Nursing Times Awards are a prestigious annual event aimed at promoting and celebrating the best in nursing.

Having chosen to work in the care home industry after graduating as a nurse was promoted to Home Manager in just two and half years. She now works as a Dementia Trainer in a regional role supporting our homes providing dementia care.

Jessie pictured here on the right with her Manager, Joanne Agnelli said Being nominated for the rising star award was a privilege, but I can’t put into words the honour it is to be a finalist. Working in dementia care has always been my passion, and being able to influence the care people receive is a big responsibility but one I thoroughly enjoy. I once heard someone say “If you love your work, then you never work a day in your life”, this is truly how I feel about what I do, and to be recognised for doing what I love is simply amazing!”

Joanne Agnelli, Dementia Services Quality Manager commented: “Since commencing her role within FSHC in May 2014, Jessie has demonstrated her passion and commitment to improving the quality of life for
people living with dementia.This commitment extends beyond her role with FSHC as she is also a dementia friends champion with the Alzheimer’s society and has opened a memory café within her local area for people with dementia and their carers. Jessie is truly deserving of this recognition from the Nursing Times and we wish her every success”.

Following an interview with a panel of judges, Jessie will attend the prestigious ceremony in November later this year.

To find out more about working for Four Seasons Health Care click here

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