Welcome to Harbour View Care Home

You'll find Harbour View Lodge in a residential area of Whitehaven, Cumbria, overlooking the harbour and town, within easy reach of shops and other amenities.

Here our registered nurses, and care assistants, many who've completed their NVQs in health and social care, provide high quality 24-hour care. We're experienced in looking after people with varied and complex needs, both long term and for short respite stays.

Harbour View Lodge has well laid-out gardens, and residents can enjoy the fresh sea air sitting out here or on the patio. Our communal lounges and dining rooms are bright and airy and enjoy views over the Irish Sea.

All bedrooms are single en-suite, and fitted with a nurse-call system. We love residents to personalise these spaces with mementos from their own homes, and they're welcome to choose their own decor and bedding if they prefer.

Contact our care home

Life at Harbour View Care Home

A carer and a resident

We could not have wished for our mam to have spent her final days in the hands of such wonderful staff.

Mrs Pringo, resident at Harbour View Care Home

We think Ken was the most settled and happiest in the past 12 months. Our minds were settled knowing he was so well cared for.

Mrs Violet Fisher, relative of resident at Harbour View Care Home

Everyone treated him with respect and kindness and fairly good humour which I know he appreciated more than words can express. He enjoyed the concert very much and it gave me a good deal of pleasure to see him having such a good laugh!

Mrs Heather Greenop, relative of resident at Harbour View Care Home

Types of care

Dementia care

People living with dementia have different needs, so either a residential or nursing care home...

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Nursing care

Someone may need nursing care if they have a certain physical condition or difficulties. This...

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Respite care

Respite care, or short-stay care, means someone can stay at Harbour View Care Home whether...

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Specialist care

Harbour View Care Home also offers specialist help for adults and young people with different...

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End of life / palliative care

It's vital that everyone gets the right care and support at this important and sensitive time....

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Facilities & services

Making care special is at the heart of Harbour View Care Home in Whitehaven. Our philosophy starts with getting to know each person as an individual and understanding what they need.

  • All ensuite
  • All single rooms
  • On site hairdressing
  • Quiet lounge
  • TV lounge
  • Lifts
  • Patio
  • Wi-fi

Our news

care homes provider wins award

26 Sep 2016

Four Seasons Health Care has become overall winner of the UK Customer Experience Awards for 2016. It was chosen by the judges ahead of more than 750 companies across all sectors of industry for its Quality of Life programme that has helped to achieve customer satisfaction levels of over 97% in its care homes. Four Seasons was also winner in the award category for “Insight and Feedback – A Focus on Understanding.”

Charlotte Oppong-Agyare, Marketing Director for Four Seasons, said: “It is a huge endorsement for Quality of Life to have been selected as the best customer experience programme in the UK and it’s a credit to the 20,000 people in our care teams who have used it to listen to the 16,000 residents in our homes to understand how we can give them a better experience and make them happy.”

The Quality of Life Programme uses technology that is exclusive to Four Seasons to give insights into the day to day experience of people in more than 300 care homes. Residents, their families and health professionals can use iPads that are linked to purpose-designed software systems, to tell the company what they think about any aspect of care. The information is transmitted in real time to the Home Manager and Regional Manager. This is very different from the paper-based surveys conducted across the industry once or twice a year, where feedback is usually out of date by the time it is collated.

Charlotte Oppong-Agyare said: “Since we introduced the programme into all of our homes last year our average customer satisfaction rating has increased from 92% to its current level of just over 97%. Among our Home Managers 90% say it has reduced paperwork freeing up to eight hours a week of their time, which can now be spent with their care teams and residents. They also say the programme has helped to drive a culture change, with 95% saying it has encouraged care teams to take ownership and resolve small issues as they are found.”

Since its launch seven years ago, The UK Customer Experience Awards has become one of the most important events for customers experience professionals. The Awards are judged by panels of independent business men and women, using scoring methodology and criteria, endorsed by Cranfield School of Management.

care homes provider wins customer service award

FSHC_Logo

15 Sep 2016

Today, Thursday 15th September 2016, FSHC Group Holdings Limited have published their statutory accounts for the year ended 31st December 2015.

You can view these accounts by clicking on the following link ‘FSHC Group Holdings Statutory Accounts 2015’.

crown-green-bowling

15 Jul 2016

Three funds managed by County Durham Community Foundation will allow the Vane Tempest Bowling Club to replace their out-dated kitchen and enable them to provide in-house cooking for their social events.

The William Leech Fund, Four Seasons Healthcare Fund and Durham AAP Fund, all contributed to the kitchen refurbishment grant of £2,664 which was much-needed as the kitchen no longer complied with health and safety standards.

Established in 1951 and based in Gilesgate, members of the bowling club are mostly from the local community. It provides member with social and competitive bowling and it is a member of Bowls England and Bowls Durham. Members use bowling as a way to keep fit and active, maintain mental well-being and independence. The social side of meeting with similar minded friends is just as important as playing bowls.

The new kitchen will not only provide a facility for social events but will hopefully attract new members and an additional income stream.

Richard Leech, fund holder of the William Leech Fund, who visited the bowling club with Sandra Brown, Regional Manager of Four Seasons Healthcare Fund, commented: “It’s great to see the Club providing these facilities for older people to keep them active and foster new friendships. We have been able to help them in a fairly modest way through our fund and their request was topped up by other funds held by the Community Foundation. They offer an important service to their bowling members and we are delighted to support them.”

Sandra Brown, Regional Manager, added: “This grant fits so well with Four Seasons Healthcare corporate social responsibility. Our purpose is all about supporting older people through our care homes and so it was perfect that we could add to the grant to refurbish the bowling club kitchen - an essential facility for the Club.”

Sheila Chapman, fund manager at County Durham Community Foundation added: “Although our grants are fairly small, they are often vital to grassroots organisations throughout our area of benefit. The Vane Tempest Bowling Club provides such an important resource for local people and we are delighted that these funders have chosen to make this award.”

Ken Simpson, chairman of the Vane Tempest Bowling Club said: “We are thrilled to receive this grant and be able to fit a new kitchen which will mean we can increase our offer to members and potentially attract new ones. Unfortunately the old kitchen was no longer fit for purpose and the refurbishment afforded by these grants mean that we now comply with current health and safety regulations. It’s also great to meet the funders and have them visit our Club.

Anyone interested is joining the Vane Tempest Bowling Club should contact Jon Webster on 0191 3721897 or email Jon at jonwebster21@gmail.com

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Contact our care home

If you'd like to arrange a visit to Harbour View Care Home in Whitehaven, or talk to us about our care options, please call, email, or fill in the contact form.

Care home manager: Gillian McAllister

14a Bransty Road, Whitehaven, CA28 6HA

01946 599963

01946 599964

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