Welcome to Harrogate Lodge Care Home

You'll find Harrogate Lodge in Chapel Allerton, a cosmopolitan suburb of Leeds, West Yorkshre.

Here we provide different levels of care to suit a range of needs, from residential care to nursing and palliative care.

Our team of registered nurses, senior care assistants and well trained care assistants is supported by GPs, a chiropodist, an optician, tissue-viability nurses, and district nurses.

We're close to shopping amenities, street cafes, and Roundhay Park with its lake and Tropical World. There are large gardens around the home with a patio area for people to enjoy the fresh air.

All bedrooms are en-suites, decorated to a high standard and have 24-hour nurse-call systems; some enjoy views over the gardens. We love residents to personalise these spaces to make them more homely.

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Life at Harrogate Lodge Care Home

A carer and a resident

I am impressed by the high level of care my father received. The staff have wonderful values and show them in the way they interact with the residents and visitors. They treated us with dignity and kindness. Thank you.

Richard Storm, Son of Resident/Service User at Harrogate Lodge Care Home

Types of care

Residential care

This is for those who may need some help with daily activities such as eating, washing,...

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Dementia care

People living with dementia have different needs, so either a residential or nursing care home...

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Nursing care

Someone may need nursing care if they have a certain physical condition or difficulties. This...

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Respite care

Respite care, or short-stay care, means someone can stay at Harrogate Lodge Care Home whether...

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End of life / palliative care

It's vital that everyone gets the right care and support at this important and sensitive time....

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Facilities & services

Making care special is at the heart of Harrogate Lodge Care Home in Leeds. Our philosophy starts with getting to know each person as an individual and understanding what they need.

  • All ensuite
  • All single rooms
  • On site hairdressing
  • Library
  • Quiet lounge
  • TV lounge
  • Lifts
  • Landscaped gardens
  • Patio
  • Flat screen TV in lounge
  • Wi-fi

Our news

care homes provider wins award

26 Sep 2016

Four Seasons Health Care has become overall winner of the UK Customer Experience Awards for 2016. It was chosen by the judges ahead of more than 750 companies across all sectors of industry for its Quality of Life programme that has helped to achieve customer satisfaction levels of over 97% in its care homes. Four Seasons was also winner in the award category for “Insight and Feedback – A Focus on Understanding.”

Charlotte Oppong-Agyare, Marketing Director for Four Seasons, said: “It is a huge endorsement for Quality of Life to have been selected as the best customer experience programme in the UK and it’s a credit to the 20,000 people in our care teams who have used it to listen to the 16,000 residents in our homes to understand how we can give them a better experience and make them happy.”

The Quality of Life Programme uses technology that is exclusive to Four Seasons to give insights into the day to day experience of people in more than 300 care homes. Residents, their families and health professionals can use iPads that are linked to purpose-designed software systems, to tell the company what they think about any aspect of care. The information is transmitted in real time to the Home Manager and Regional Manager. This is very different from the paper-based surveys conducted across the industry once or twice a year, where feedback is usually out of date by the time it is collated.

Charlotte Oppong-Agyare said: “Since we introduced the programme into all of our homes last year our average customer satisfaction rating has increased from 92% to its current level of just over 97%. Among our Home Managers 90% say it has reduced paperwork freeing up to eight hours a week of their time, which can now be spent with their care teams and residents. They also say the programme has helped to drive a culture change, with 95% saying it has encouraged care teams to take ownership and resolve small issues as they are found.”

Since its launch seven years ago, The UK Customer Experience Awards has become one of the most important events for customers experience professionals. The Awards are judged by panels of independent business men and women, using scoring methodology and criteria, endorsed by Cranfield School of Management.

care homes provider wins customer service award

FSHC_Logo

15 Sep 2016

Today, Thursday 15th September 2016, FSHC Group Holdings Limited have published their statutory accounts for the year ended 31st December 2015.

You can view these accounts by clicking on the following link ‘FSHC Group Holdings Statutory Accounts 2015’.

nursing care home flowers

12 May 2016

A stroll up to the door of Harrogate Lodge Care Home in Leeds is leaf-lined and heralded with birdsong. It’s a far cry from the hospital corridor 90-year-old temporary resident Mavis found herself sleeping in after she had a fall at home back in March.

Mavis was in Harrogate Lodge for a week while she recovered from a urine infection and is well enough to go back to her home on the other side of the city. “It’s certainly quieter here,” she laughs, “and the food is lovely.”

Mavis went to Harrogate Lodge as part of a new joint initiative, which sees independent care homes working with hospitals to alleviate delayed transfers of care. In a survey of 50 heads of NHS trusts by the Guardian in 2015, at least 10% of beds were occupied by patients who were ready to be discharged. The survey also reported the case of a patient in Cambridge who had remained in hospital 72 days after being declared ready for discharge. According to Monitor and the Trust Development Authority, these delays cost UK hospital trusts £270m a year. Lord Carter’s 2015 review of efficacy in hospitals suggested that hospitals should be working more closely with neighbouring NHS trusts to save money.

Four Seasons Healthcare, has been running a successful pilot scheme moving high-quality care from acute to community settings, shifting sub-acute community assessment and rehabilitation beds out of hospital.

Harrogate Lodge has been involved in the scheme since November 2015, starting with four beds and expanding by four additional beds each week. “This has increased workload”, says Home Manager Sue Green, “but, we’ve recruited six extra carers and a unit manager with experience in intermediate care.”

The average stay time for intermediate care residents at Harrogate Lodge is six weeks. Sue Green explains that the length of stay does vary from case to case, “We have had a few less than that but some others for longer, for various reasons. The main thing is to get them back to the most appropriate place for them, whether that’s their own home or a different care home.”

Paul Hayes, National director, Commissioning and Commercial Operations, says, “The scheme is in its early days but where it’s being actively used it’s regarded as a success by the hospitals and patients.”

“It’s rehab in a home environment rather than a busy hospital ward. The bedrooms are like a bedroom at home, there’s furniture around and there’s open visiting. The residents also stay in the same room for the entire period.”

Head of business development Richard Hardman agrees, “The acute nature of a hospital dictates the clinical relationship. Here, the care is much more holistic and the resident feels they are on a step home. A lot of people have lost confidence and have fears about going home. Here, there’s time to sit and talk to them and reassure them.”

Richard Hardman works nationally to support the care homes in working with commissioners. He says one of the biggest issues, as with many projects like this, is the availability of nurses: “You don’t want to create a new service run on agency staff. You want continuity of care and you want the staff to buy into the culture.”

“It’s exciting for the teams to be able to see some short-term outcomes and it means nurses can focus on skilled work rather than doing things like medication, which is a bit more routinised.”

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Contact our care home

If you'd like to arrange a visit to Harrogate Lodge Care Home in Leeds, or talk to us about our care options, please call, email, or fill in the contact form.

Care home manager: Sue Green

25 Harrogate Road, Chapel Allerton, Leeds, LS7 3PD

0113 2392173

0113 239 2174

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