Welcome to Howdon Care Centre

Howdon Care Centre provides a wide range of services, including specialised dementia care, residential care, short term and palliative care. This means that as people’s care needs change, the well-trained and experienced team will be able to continue to care for them without needing to find a new home.

As a modern, purpose-built home, our facilities are first-rate. Inside, each floor has light, airy lounges and dining rooms and all our bedrooms are en-suite Outside, our landscaped grounds with a sensory garden, are the perfect place to enjoy the fresh air during the warmer months.

At Howdon we put the health and happiness of our residents at the heart of everything we do. Our residents’ needs matter and we go the extra mile to ensure they are met. What is more, we boast a hairdressing salon, a great activities programme and our dementia café gives families and friends a lovely place to spend together.

We can be found among the residential streets of Wallsend, Newcastle-Upon-Tyne, which is between Newcastle city centre and North Shields. The shops are close by and it’s easy to get around on public transport.

Contact our home

Life at Howdon Care Centre

A carer and a resident

All of the girls are lovely; they're really good with my wife. They really care and remember the important things like cuddles and making her laugh.

Mr Len Slone, Howdon Care Centre

Types of care

Residential care

This is for those who may need some help with daily activities such as eating, washing, dressing...

Read more

Dementia care

People living with dementia have different needs, so either a residential or nursing care home...

Read more

Nursing care

Someone may need nursing care if they have a certain physical condition or difficulties. This...

Read more

Short-stay care

Short-stay care is often called "respite care". It means someone can stay at Howdon Care...

Read more

End of life / palliative care

It's vital that everyone gets the right care and support at this important and sensitive time....

Read more

Intermediate care

Also known as "step-up, step-down", or rehabilitation care, intermediate care offers an alternative...

Read more

Specialist care

Howdon Care Centre also offers specialist help for adults and young people with different needs,...

Read more

Day care

This is for those who only need top-up care, from a bit of extra company during the day to...

Read more

Facilities & services

Making care special is at the heart of Howdon Care Centre in Wallsend. Our philosophy starts with getting to know each person as an individual and understanding what they need.

  • All ensuite
  • On site hairdressing
  • Library
  • Quiet lounge
  • TV lounge
  • Lifts
  • Landscaped gardens
  • Patio
  • Sensory gardens
  • Flat screen TV in lounge

Contact our home

Call, email or fill in the form to find out more information about the home or to arrange a visit.

Care home manager

Ruth Todd

Kent Avenue, Howdon, Wallsend, NE28 0JE

0191 639 0351

howdon.care@fshc.co.uk

Your map is loading...
Resident_using_ipad

17 Jun 2015

Four Seasons Health Care is pioneering the use of technology to collect immediate feedback about care so it can find and fix issues quickly and give residents the experience they want.

Its new “Quality of Life Programme” is unique amongst major care providers. Purpose designed software systems are accessed via iPads that are being put into all of our 350 homes, so at any time residents, their families and visiting health professionals can tell the company what they think about any aspect of the services they receive.

The iPads are programmed with a touch screen satisfaction questionnaire together with space for additional comment. It is easy and convenient and takes just a couple of minutes to provide feedback. The information is transmitted in real time to the Home Manager and Regional Manager for immediate review to find and fix any issues or consider suggestions for improvements. Each home will have an iPad on a stand in reception for use by visitors and another that is available to residents and staff.

Tim Hammond, Chief Executive, said: “Being able to understand our residents’ experience on a day to day basis enables us to fix any niggles quickly and to do more of what they like, so they feel more at home and enjoy a better experience living with us. In just over three months of our programme roll-out to just the first 100 homes, we have acted on comments from well over 1,000 residents. I am encouraged that we also have been consistently recording satisfaction ratings from residents averaging circa 94% and we will work to push this higher, helped by the insights provided by their feedback.”

One practical example is that a resident’s daughter took a few minutes at the end of a visit to key a comment about her mother’s bed sheets. When the Home Manager saw this she checked and found something had been spilled. By the time the daughter arrived home there was an email message waiting for her to say the sheets had been changed. Another example came from a cluster of homes where the Regional Manager picked up feedback that the menus could be more varied so he arranged a senior chef to work with the homes to develop new menus offering more choices that better reflected residents’ preferences.

As a further element of its Quality of Life Programme Four Seasons has introduced a new Thematic Resident Care Audit (“TRaCA”) which Home Managers can complete electronically. This is also designed to support the “find and fix” approach. Comments from residents, relatives and care professionals link into the TRaCA and this data gives a more rounded picture of care provision that can be seen at all levels from the residents’ bedrooms to the boardroom, to help drive improvements within a home or across a region or nationally.

Completing the picture, Four Seasons is listening to staff comments via the iPads. Tim Hammond said: “To have a happy care home we need its staff to be happy and so gathering and responding to feedback from our colleagues is just as important.”

To see our short video explaining the Quality of Life Programme click here

Ipad_usage

Joanne_agnelli_promoting_dementia_care

15 Jun 2015

Four Seasons Health Care ran two workshops at the Alzheimer’s show at Olympia on June 5th and 6th. This show, run in association with the Alzheimer’s Society, is the UK’s only dedicated exhibition and conference for those affected by dementia.

Joanne Agnelli and Jessie McGreevy from the dementia services team delivered guest presentations at the show and helped to man the stand, where an old fashioned sweet trolley proved hugely popular.

The event, attended by over 1,000 people, showcased best practice in dementia care. Notably the attendance was made up, not only by healthcare professionals, but also by people living with dementia and their care partners.

Joanne Agnelli, Dementia Services Quality Manager, Northern Ireland, Wales and Isle of Man said: “Excellence in dementia care is at the forefront of what we do within the organisation of Four Seasons Health Care. That being said, we have a social responsibility to share our knowledge to enhance the expertise and subsequent experience of others who live with dementia outside of our care settings. The opportunity to speak at the Alzheimer’s Show was an opportunity to disseminate the innovative work that is constantly evolving in dementia care”.

Picture: Joanne Agnelli promoting her lecture on language use in dementia care.

Lindisfarne-drummer-at-the-Tyne-Teas-Pitstop

30 Mar 2015

Lindisfarne drummer Ray Laidlaw was among the guests to open the brand new Tyne Teas Pitstop at Howdon Care Centre, set up to help people in the area living with dementia. He was joined by North Tyneside Council chairman Tommy Mulvenna and Amanda Cunningham, Managing Director for Four Seasons in the North East.

Open every day, the café will provide a relaxing environment for residents to sit with their loved ones and enjoy tea and light refreshments, and has been decorated to reflect the history of the area.

Ruth Todd, Home Manager said, “Our dementia café will give residents the opportunity to spend quality time with their families in a calm setting, which will help to enhance their wellbeing. It will also provide a space in which people can learn more about dementia and receive any support they might need.”

In addition, the café will hold two open days each month to offer advice and support for people from the local community who are interested in Howdon Care Centre for themselves or a relative.

  • 1

View all news