Welcome to Howdon Care Centre

Howdon Care Centre provides a wide range of services, including specialised dementia care, residential care, short term and palliative care. This means that as people’s care needs change, the well-trained and experienced team will be able to continue to care for them without needing to find a new home.

As a modern, purpose-built home, our facilities are first-rate. Inside, each floor has light, airy lounges and dining rooms and all our bedrooms are en-suite Outside, our landscaped grounds with a sensory garden, are the perfect place to enjoy the fresh air during the warmer months.

At Howdon we put the health and happiness of our residents at the heart of everything we do. Our residents’ needs matter and we go the extra mile to ensure they are met. What is more, we boast a hairdressing salon, a great activities programme and our dementia café gives families and friends a lovely place to spend together.

We can be found among the residential streets of Wallsend, Newcastle-Upon-Tyne, which is between Newcastle city centre and North Shields. The shops are close by and it’s easy to get around on public transport.

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Life at Howdon Care Centre

A carer and a resident

Swan Lodge is a clean, organised and caring home and my mother has had better care than we ever thought she would have since being unable to remain in her own home. Throughout her year at Swan Lodge we could not fault the carers in any way and I would recommend this home to anyone.

Catherine Montgomery, Daughter of Resident/Service User at Howdon Care Centre

I really enjoy my stay here I am very impressed with the care that Annie gets from the staff.

Samuel Douglas, Friend of Resident/Service User at Howdon Care Centre

I am relaxed. I do a little bit of everything I just enjoy it here.

Muriel Selby, Resident / Service User at Howdon Care Centre

I am happy with my wife's care, they could do with more staff, carers are very good and sometimes worn out.

Arthur Woodward, Husband of Resident/Service User at Howdon Care Centre

Nice clean home, good all round standard.

Janet Clark, Wife of Resident/Service User at Howdon Care Centre

I feel comfortable and like the staff. I love Thursday pamper day. I like joining in the activities and have holy communion every Sunday.

Elizabeth Irwin, Resident / Service User at Howdon Care Centre

I have quite enjoyed my stay here nothing is a bother.

Doreen Kennedy, Resident / Service User at Howdon Care Centre

Its comfortable here and I am happy enough. I like the staff to chat with me. I like having my hands massaged and my nails done.

Helen Welsh, Resident / Service User at Howdon Care Centre

Very pleased with the standard of care.

Samuel Douglas, Husband of Resident/Service User at Howdon Care Centre

I am quite happy with my wifes care in general.

Jimmy Johnson, Husband of Resident/Service User at Howdon Care Centre

Types of care

Residential care

This is for those who may need some help with daily activities such as eating, washing,...

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Dementia care

People living with dementia have different needs, so either a residential or nursing care home...

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Nursing care

Someone may need nursing care if they have a certain physical condition or difficulties. This...

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Respite care

Respite care, or short-stay care, means someone can stay at Howdon Care Centre whether...

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Specialist care

Howdon Care Centre also offers specialist help for adults and young people with different...

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End of life / palliative care

It's vital that everyone gets the right care and support at this important and sensitive time....

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Intermediate care

Also known as "step-up, step-down", or rehabilitation care, intermediate care offers an alternative...

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Day care

This is for those who only need top-up care, from a bit of extra company during the day to...

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Facilities & services

Making care special is at the heart of Howdon Care Centre in Wallsend. Our philosophy starts with getting to know each person as an individual and understanding what they need.

  • All ensuite
  • On site hairdressing
  • Library
  • Quiet lounge
  • TV lounge
  • Lifts
  • Landscaped gardens
  • Patio
  • Sensory gardens
  • Flat screen TV in lounge
  • Wi-fi

Our news

care homes provider wins award

26 Sep 2016

Four Seasons Health Care has become overall winner of the UK Customer Experience Awards for 2016. It was chosen by the judges ahead of more than 750 companies across all sectors of industry for its Quality of Life programme that has helped to achieve customer satisfaction levels of over 97% in its care homes. Four Seasons was also winner in the award category for “Insight and Feedback – A Focus on Understanding.”

Charlotte Oppong-Agyare, Marketing Director for Four Seasons, said: “It is a huge endorsement for Quality of Life to have been selected as the best customer experience programme in the UK and it’s a credit to the 20,000 people in our care teams who have used it to listen to the 16,000 residents in our homes to understand how we can give them a better experience and make them happy.”

The Quality of Life Programme uses technology that is exclusive to Four Seasons to give insights into the day to day experience of people in more than 300 care homes. Residents, their families and health professionals can use iPads that are linked to purpose-designed software systems, to tell the company what they think about any aspect of care. The information is transmitted in real time to the Home Manager and Regional Manager. This is very different from the paper-based surveys conducted across the industry once or twice a year, where feedback is usually out of date by the time it is collated.

Charlotte Oppong-Agyare said: “Since we introduced the programme into all of our homes last year our average customer satisfaction rating has increased from 92% to its current level of just over 97%. Among our Home Managers 90% say it has reduced paperwork freeing up to eight hours a week of their time, which can now be spent with their care teams and residents. They also say the programme has helped to drive a culture change, with 95% saying it has encouraged care teams to take ownership and resolve small issues as they are found.”

Since its launch seven years ago, The UK Customer Experience Awards has become one of the most important events for customers experience professionals. The Awards are judged by panels of independent business men and women, using scoring methodology and criteria, endorsed by Cranfield School of Management.

care homes provider wins customer service award

Howdon-Care-Centre-Wallsend-Jade-Barnes-hair-donation

15 Sep 2016

Howdon Care Centre in WallsendJade Barnes a Care Assistant at Howdon Care Centre in Wallsend made the selfless decision to cut her hair to help make wigs for children battling cancer.

Ruth Todd, Home Manager at Howdon Care Centre, said: “We’re all extremely proud of Jade. Her hair was down to the middle of her back. This selfless act took place at our Summer Fair, which saw Jade receiving support not only from the team at Howdon but relatives, residents and visitors.”

Jade donated her hair to The Little Princess Fund to help make wigs for children who have lost their hair due to illness or treatment.

However, Jade’s selfless act didn’t stop there. Jade went on to have the rest of her head shaved to help raise funds for a sensory room at the home.

Ruth Todd added: “The sensory room will help our residents who suffer from dementia. They’ll be able to enjoy a variety of sensory experiences where their senses will be stimulated in a controlled way. The sensory room will provide them with a special experience they can enjoy on a regular basis.”

Are you looking for care in Wallsend? Howden Care Centre has various care types available including residential care, dementia care, nursing care, respite care, end of life/palliative care, specialist care, day care and intermediate care.

23 Mar 2016

Below is a poem written by everyone at Howdon Care Centre in Wallsend to celebrate World Poetry Day.

During the War

During the war
times were hard
We had lots of fun
No shoes for our feet
But how we could run

The bombs would pass us by
And in the rubble we’d play
With not a care in the world
In the sun we would lay

The winters were cold
The fires would blaze
We’d bath in front of the fire
Oh yes, those were the days

The memories I have are fond
They’ll last 3 score and more
And when my time has come
I'll smile through heaven’s door

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Contact our care home

If you'd like to arrange a visit to Howdon Care Centre in Wallsend, or talk to us about our care options, please call, email, or fill in the contact form.

manager

Care Home Manager

Ruth Todd

Kent Avenue, Howdon, Wallsend, NE28 0JE

0191 263 9436

0191 639 0351

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