The most important thing for anyone choosing a care home is excellent care. We believe everyone is different, so the care we provide reflects those differences and residents' personal choices. Our aim is to make care special, so our care homes are special places too.
We get to know and understand each individual, and what they need to be happy. Our new Quality of Life Programme is a unique system which helps us do just that. We constantly collect feedback from residents that enables us to understand their day to day care experience, to find and fix any niggles quickly and to do more of what they like. Our aim is to help residents feel more at home and to make life with Four Seasons as enjoyable an experience as possible. Find our more.
Our care homes
All our care homes are warm, welcoming places where everyone feels comfortable. They're clean, safe, and designed to meet the needs of those living in them. Residents are encouraged to personalise their bedrooms with paintings, furniture or anything else they've brought from home.
Many homes have special features, such as their own hairdressing salons, sensory rooms, reminiscence rooms, or larger areas to enjoy tea with family and other visitors. People can choose to be sociable in our lounges and shared spaces, or retreat to quieter corners if they want some private time. When it comes to meals, residents can either choose to eat with others in restaurant-style dining rooms, or enjoy dining in the comfort of their own rooms.
Home to Home Promise
We believe that feeling looked after is as much about creating a sense of home as it is about providing quality care.
It's making sure that residents and relatives have the confidence that we'll look after them really well, and that means understanding who they are and how we can make them as happy as possible.
We know moving home is an emotional and challenging time at any age, but it can be even more so in later life. This is why we have developed our Home to Home Promise, which starts with our people listening hard to what will make the move as smooth as possible - and to what will quickly make everyone feel at home.
Our promise to you clearly sets out our Welcome Standards to help you settle and make the most of your new home.
Our grounds and gardens
Outdoor space and gardens are vital to help people get outside and enjoy the fresh air. Residents can take part in gardening in many homes, while others have sensory gardens designed for those living with dementia. These help residents experience the sights, sounds and smells of the garden through different plants and features like water fountains.
Food at Four Seasons
Food and mealtimes are important to us all, so we take pride in providing tasty, tempting meals for our residents. Each home has a varied daily menu, prepared in-house, which helps to meet everyone's nutritional needs, but if someone needs a specific diet, individual meals can be created just for them. And if someone needs extra help during mealtimes, our caring staff are on hand.
In addition to three main meals, a variety of snacks and drinks are available throughout the day, such as afternoon tea and supper. Hot and cold drinks are available at all times too. Family and friends are also welcome to join us for meals.
Daily activities and interests
Our aim is to help people stay as well as they can for as long as they can, so we understand the importance of helping everyone stay active.
People can be as busy as they'd like - every care home has an activities co-ordinator who works with each resident to take part in hobbies or activities they enjoy. As well supporting someone's individual choices, the co-ordinator makes sure there is a range of group activities and events that everyone can enjoy.
To make care special, our people are special too. Knowing you're well looked after by experienced, caring and compassionate staff is a huge reassurance. Our teams are available around the clock, providing high quality care from a little help with everyday living to specialist nursing support.
The Recognition of Care and Kindness (ROCK) programme allows residents and families to recognise a member of staff for their outstanding care.
"I feel at home when I visit my mother and feel confident that she is being well looked after, I wouldn't want her to be anywhere else."