I would like to thank all the staff for the excellent care given to my mother SM. The nursing and the caring is first class.The home is spotless my mothers room is always clean and tidy.Thank you and bless you all. - Shirley Dorsey

She works hard and is a valuable member of the team. - clare carter

She works hard and is a valuable member of the team. - clare carter

She is a really special nurse who takes care of her residents and staff. - clare carter

Caring and totally efficient, nothing is too much trouble for this wonderful lady. - Anonymous anonymous

For her care and commitment to residents and staff in her short time as manager. - annonymous annonymous

She's a wonderful housekeeper, who is polite and hard working, everyone loves her and she's been there for 16 years. -

Marissa is a very hard working and devoted carer to all our clients and also the staff, she never puts herself first, always others, and I feel she deserves this award for all her hard work throughout as a person and a carer. - anonymous anonymous

Katrina is a true heroine. She goes about her work quietly and efficiently, soothing and calming as she goes. Nothing is too much trouble for her, even though I have seen her being pulled in all directions by bells ringing and residents to attend to. No one escapes her tender care. If someone needs extra special attention, Katrina is there for them As a regular visitor to Kingfisher House over the past six years (both my mother and my aunt were residents) I have been so grateful on so many occasions to Katrina, and particularly in the last few weeks of my Aunt’s life when she required the most sensitive care and delicate handling. It was a distressing time in some respects, but made bearable by Katrina’s compassionate care, sensitivity and professional expertise. As a family, we are truly grateful to Katrina for contributing so much to our Aunt’s happiness and well-being and would like to nominate her for the Recognition of Care and Kindness award. - Susan Homer

The first thing that strikes you about Lesley is her lovely warm sense of humour. She’s like a ray of sunshine going about her business, and it reflects on residents, staff and visitors. It’s hard to catch her without a smile on her face, however busy or hard-pressed she is. More than that though, she is a carer who really cares and gives 150% to her work. My Aunt, DC was a resident at Kingfisher House for almost six years, until August 2008 when she sadly died aged 93 after a short illness. My mother, JD had also been a resident for a shorter period in 2003/4. I came to know Kingfisher House well during those times, and realised what a pillar of strength Lesley was. She was able to form special relationships with the residents, and I saw first-hand how much this meant to my Aunt. Her face used to light up when Lesley came into the room and she would give her a big hug. However pleasant the surroundings, it’s the people who make a home a real Home. Lesley is one of those people. Not only is she caring and compassionate, she is scrupulously professional, exceeds the call of duty, always readily available, and I and my family can’t thank her enough for her constant and reliable help, and we would like to nominate her for the Recognition of care and Kindness award. - Susan Homer

For being the most caring and devoted person, not just providing a full list of activities but also producing the best food I have ever tasted. - matt chan

Ever since Elaine joined Springfield nearly ten years ago shes has worked tirelessly to ensure all the residents enjoy good food on a daily basis, covering when people are ill, and working countless Christmas days over the past few years, Elaine goes above and beyond the call of duty, she attends work on some of her days off to help out and make sure the residents have everything they need. Being a cook all of her working life she strives for quality and perfection time after time. She always makes brilliant birthday cakes for the residents, (which always brings a smile to their faces!) -she sometimes spends her own time outside of work to make them extra special. Her kindness and devotion to the residents has no bounds, nothing ever seems too much trouble. Even after her husband fought a long hard battle with cancer she still gave 110% to her work and battled through personal bereavment to ensure the residents were well looked after.  Yet everyone who knows her will say the same - that no matter what the situation she never complains and always does her best to help people. Its people like Elaine that dont get enough recognition in this world and it would be nice for Elaine to have a little thankyou from all of those whom depend so greatly on her. - Samantha Croft

For the past 18 months Kevin has always gone that extra mile in caring not only for my mother but also recognition that we are so far away. Every one who are relatives or friends of the elderly in the dementia unit we have met have stated that Kevin is a special person to and for their relative. He is absolutely vital to the running of that unit. - Sandra Crashley

- tom smith

Martin shows great compassion and patience when dealing with all of our service users. He goes above and beyond his remit for each and every client and staff member. He deserves recognition for the work he does to make everyone around him a little bit more comfortable or enjoyable. - Emma Hall

For being helpful when I phone to enquire about my mothers health etc. - Ron Abbott

The kindest person I have ever met. He brings his wonderful humanity, great ideas and musical talents to the job. I have never met such a caring person in all my life. The people who live at rosemount absolutely adore him and rightly so! (iIdont even think he knows how special he is) I must say, however, that he is one of many dedicated and caring people working at rosemount. - wendy muzlanova

Lynne is a credit to Field View and to the company, she shows enormous respect towards her residents and her staff. Lynne has always said that the residents of Field View are an extension of her family, this shows in the care and love that she promotes within the home. I think lynne deserves some recognition as she has been ill over the past few months, and has not let this effect her dedication towards field view and her residents, she really is an amazing lady and someone to look up. - kay littledyke

For the care and professionalism shown during my fathers final days, to him and the family. She was supportive and informative in the most kindest way. Whilst all the staff at The Branksome are superb, Emma was there for us at a difficult time. - Brian Hamilton

Maria Gillespie is an inspiration. Her standards and expectations are high and the care,l ove and compassion she shows to each and every one of her residents, is unique. Individual care and love is the ethos she instills in her staff. Manor Lodge is like an ordinary family home, there is a lovely warm and happy atmosphere, residents and staff are both content. Maria is an excellent mentor and inspiration to all her staff and loved by residents and their families. - Louise Wilson

Mandy has taken the job from cleaner to a well desered postion as senior carer in 1 year, this why she should win this award. She has shown what can be done here with love and kindness with all the elderly at the home.  She has been at the elms for 5 years. - x c

Jenny has worked hard and tirelessly as a kitchen assistant, since Evedale opened over ten years ago. Even when the going gets tough she maintains a calmness and dignity so often lacking in todays highly charged society.Although she does not have direct contact with residents,her gentle and kind nature makes her an ideal candidate for a (rock) award. - syletha clark

My mother Sarah Davey entered Harbour View Lodge 2001. From that time until her death in September 2008 mother received the most loving care and attention at all times with the utmost dignity. Gillian was always there for us and if there were any problems then they were always dealt with professionally and with care. I must say that you should regard Gillian as a very valuable resource as she has left a deep and lasting impression with us. I wish I could nominate other members of staff who were all wonderful. However, as Gillian represents the home please regard her as our nomination for the special work she performs at Harbour View. Gillian also wrote a wonderful letter to myself and my wife when mother died which was of great comfort to us all and was read out by the vicar at the funeral service. We will always recommend Harbour View Lodge. - Peter Davey

Since Lenny has become the manager at Limavady his professional attitudes have changed the entire atsmophere in the home. Staff and residents alike admire and respect him. His presence is a godsend - Tommy Gordon

This young man is an asset to your company and to Admiral Court. Any request was never a problem, he was a solid rock and a familiar face practically every day we were there. Compassion, love and dedication to not just our gran-mother, in the last weeks of her life, but to each and every person in the building whether staff, resident or relative. John even went above and beyond the call of duty and turned out to our grandmothers funeral. He is not just a credit to your company but to all care workers doing this difficult and highly demanding job. - Anonymous

Suzanne is a lovely person - very hard working, efficient, caring, committed, compassionate and skilled. She's worth her weight in gold. - Anonymous

Angela works in the kitchen at Oaklands, but her work does not stop there. She is a very bubbly lady who cannot do enough to make the residents feel cared for. She often exceeds her call of duty and never complains or goes without wearing a smile. Staff and residents families look to Angela as part of the fixtures and fittings. She is truely one of lifes little angels. Thank you Angela. - Pauline Gibson

Janet is always welcoming, she has a friendly smile and wants to help as soon as you arrive! She seems to go unoticed by a lot of people but relatives that vist Chasedale always notice how polite she is and always has a ready smile. - Anonymous

All the staff are very nice, caring and welcoming. They always have time for the residents and their families and they all work very hard. Well done to you all. Thank you! - Anonymous

My father has just spent nearly 5 months at Springfields and I wish to nominate Angela and Lilly as outstanding members of staff. They both have a particular understanding of the special care needed for someone with Dementia/Parkinson's and demonstrate exceptional willingness "to go that extra mile". This was not only appreciated by us but also by my father (who, sadly, now requires nursing care). Thanks are due to all members of staff but these 2 were truly exceptional and first class. - Valerie Smith

My Grandfather is currently at the home and is usually a great handfull, Simone helps him, makes him laugh and is fantastic to our family. Just want to say a big thank you to her. All the care staff at the home do their best to help my Grandad and are always polite and friendly and go out of their way to help both my Grandfather and our family. - Claire Buller

Amanda is a very special person, always helpful, kind, and professional. She's always busy but will always have time for anyone. She is the Deputy Manager at Woodlea. She is extremley caring and loving to all who live there. She deserves to be nominated for a ROCK award. - Anonymous

All the staff at Abbeylands have been caring and compassionate to my in-laws and nothing is too much trouble for them. There is a lovely up-beat, positive and loving ambience in the home that in my opinion has been generated by the proffessional, friendly and helpful staff. - Geraldine Reid

They have been so supportive to us, the son and family of Lily Morris. We live in Queensland, Australia and cannot visit. These staff move heaven and earth to help us speak to Lily each week, if that is not possible they pass messages and even emails to her. Many thanks ladies for caring. - Ann & Frank Morris

Ee would all like to nominate Elaine Groome for the recognotion of care and kindness award. Not only was she a fantastic home manager but a truly kind and caring person who always had time for her staff, residents and their families. The home has not been the same since she has left and she is missed very much by us all. Please will you organise this award on our behalf, many thanks from the residents and families at hamilton house. - The Families

They work long hours and are dedicated to the residents whom they care for. A salute to all the staff headed by the home manager Marge Fletcher. Standards in the home have improved since Marge took over. - Anonymous

My mother Norah Harrisan spent the last few months of her life with you and the care given by Sue and her team was outstanding, there was always someone available to update me on my mum and she was always well cared for. Sue always went the extra mile and nothing was too much trouble. Please make sure you thank Sue and her staff personally from us. - Rex and Rachel Harrisan

My mother Doris King was a resident at Hallcroft for 3 years until she died on 6th May 2008. During her time at Hallcroft she was cared for and loved by the staff as if she were their own mother. She enjoyed her life at the home and referred to Hallcroft as her "home". I cannot express enough my thanks and gratitude during the last months of her life for the kindess, love and care she received from all the staff and carers. I felt they went far beyond the bounds of "only doing my job" attitude, they loved and cared for my mother to the very end. Joy Murphy is the Manager and she is a credit to your company, you are very fortunate to have her. She is kind, caring and knows how to get the best out of her staff. Tembi is also any incredibly caring and loving nurse to all the residents. My mum loved Tembi as one of her family. - Janet Chance

I would like to nominate all the staff at Millbrow for the outstanding care they gave to my mother (Bessie Walsh) I will never forget how happy she was to be there and how much kindness they gave to her in her short say. - Malcolm Walsh

I can't say that I want to nominate one person, as all the staff at Millbrow did a fantastic job in looking after my nan. She recently passed away and wasn't in the home for a great deal of time but she loved it there. The staff really helped to make my nan feel special while she was terminally ill. The staff at Millbrow also did a great job of welcoming me and my family every time we went there. I had a poor opinion on care homes and was worried when we were told that nan had to go into one, but now I understand that not all care homes are the same and that there are some people out there who deserve recognition for the work they do - Millbrow staff are among these people and I would like to say a big thank you to all of them for taking such good care of my nan Mrs Walsh. - Kate Walsh

I would like to praise all the staff for the care of my partners nan, Bessie Walsh. They made her last weeks battling her illness as comfortable as possible. I will not forget the kind, conscientious and humane way that they cared for and treated this exceptional lady. - John Maguire

All the staff at Hollie Hill are dedicated and go out of there way to make sure the clients are happy and safe. They are hard working and always up for a challenge. - Anonymous

No words can express the care and consideration of the staff at Mill Brow, they are angels in disguise. Every member of staff looked after my mum as if she were their own mum. I will always remember what they did for her and nothing was ever too much trouble for any of them, many things went above and beyond the call of duty and for that I will never in a 1000 years be able to thank them enough for everything they did for mum and I wish there was some way to give them the reward they truly deserve, as these few words do not come near the thanks and praise they should receive, thank you all once again for everything. - Gillian Semourson

For extreme kindness over a prolonged period and respect for bereaved relatives. A desire to help in a quiet, feeling and efficient manner. - Jane Holmes

She is very helpful and dedicated to her job and always goes that extra mile. - Charlene Bryan

She's of a cheerful disposition, extremely capable, with a unique ability & rapour with residents, other staff and relatives. Great respect is shown to residents and their well being is her number 1 priority - as it should be. We rate her 10/10. - John & Fiona Landale

Exceptional care given at all times. - Susan Moore

My mother was in Ivy House for nearly 3 years. Sadly she passed away on 24th March. She received a high level of care from all staff but I, on behalf of the family, wish to thank Rene, he was always a very caring, professional nurse and would always find time to have a chat and a smile with her. He knew when things were not right and would make sure that what was needed was arranged. Please pass on our thanks to a wonderful caring individual. - Carol Watson

I commend the care staff for their kindness, care and courteousness to my mother, Barbara Pyne and for the way they keep me informed of any occurrences. I have had experience of several care homes and can highly recommend Gotton Manor for its care of the elderly residents. - Katharin Dalton

I wish to say that all the staff there are very caring and work very hard and nothing is too much trouble. All the residents appear to be very happy and settled which speaks for itself really! - Anonymous

Everyone is very hard working and nothing is too much trouble - from the adminstrator Kaye Jackson who you meet at the front door, to the cooks who prepare meals of a high standard. All the care staff and nurses do their very best to care for all the residents to the same high standard. You always get a smiling welcome from everyone. - Lynda Jackson

She's very kind and thoughtful. - Sally Smith

Lianne is one of the most kind and caring people that I have ever had the pleasure to meet, she has more skills than most. Lianne has the ability to make everyone laugh, she is always singing and dancing with the residents and they love her for it, she truly makes eveyones day. Well done Lianne - keep up the good work. - Margaretanne Mclean

What can we say? ‘thank you’ really doesn't cover it, the thanks and gratitude we feel for all the love and care you and your brilliant staff showed to mum (Margaret Biggs) during her time at Park House is difficult to put into words. Thanks to everyone for making mum happy and comfortable during the last few months, we just so wish it could have been for longer. - mr m biggs & miss s parkin

My mum Jessie was in Abigail Lodge for nine years and had the most loving and caring support from all the staff. Sadly mum died on the 1st Feburary and will be missed by all. The last few months mam had been very poorly the staff did everything to make mams final days with them as comfortable as possible with loads of extra care. I can't put into words how grateful I am to all for taking care of mam and the staff always made us welcome and always greeted us with a smile. Thanks again to all. - Catherine Mcquire

Katrina is a lovely person and cares for everybody. Nothing is too much trouble and she is kind hearted and deserves recognition of her care and kindness and all her hard work. She is always smiling. - Lesley O'Brien

Stephanie is always very attentive and kind towards all residents, visitors and staff in the home. She shows a professional manner at all times and is a credit to the care home. Well done to all the staff for their hard work. - Anonymous

My mother, Mabel Brown finds Carol to be kind, caring and supportive. She has a cheerful, uplifting personality and is always willing to go the extra mile to make life more bearable. She is genuinely interested in the family background of the residents and is happy to share pleasant anecdotes about her own family life. Nothing is too much trouble for her, she is extremely efficient. Nights are short when Carol is on duty because she exudes peace and calm, she gives my mother an absolute sense of security. I therefore recommend her most warmly as a member of staff who deserves special recognition. - Fiona Ingram

I would like to nominate this lass, I'm sure she is a member of staff or office worker and I would like to nominate her simply for her kindness and understanding towards the residents. As a relative of one resident I was on a visit one day and saw Johann walking along and another old resident was dancing about the corridors and Johann was asked if she wanted to dance, she never thought about it and just dropped everything and joined in bringing a little laughter, fun and joy to the residents, so well done Johann and thanks, I'm sure there are many like you out there. Keep up the good work! - Ritchie Bibby

I would like to say they are very caring and kind, no matter how hard it is in the over 60s or under 60s they always happy to help. They always have a smile on their faces. I want to say you are a great team and lovely people. - Pauline Nutty

I would like to nominate Marina for her dedication in work. She treats her patients well and she is friendly. She works long hours and very much concerns for her co-workers and residents. - Warren Paul Barot

I would like to thank Fiona for everything she has done to look after my gran who is in the EMI unit. My gran needs a lot of reassurance and is demanding on time. It was really hard decision to put a loved one into a care home but I know that all staff will look after her but a special thanks to Fiona as she has the patience of a saint with my gran and treats her as the person she's always been. - Anonymous

Showed exemplary care towards my mum during her 2 years in residence there. - Sally McBride

Sadly my father died on 25th Nov after being in Bewick Court. Shamil was of great comfort to us and whilst looking after my father showed nothing but kindness and treated my father with respect and dignity. He was there with us when my father died and without him I don't think my mother and I could have coped. We were always happy when Shamil was on duty as we knew my father was in good capable hands. I think Shamil should be recognised for the work that he does and his caring attitude to both residents and relatives. - Joan Turnbull

She is dedicated to her work and loves the elderly people. She works long hours with always a smile on her face. - Uviwe Matoti

Lisa is an understanding, polite and caring member of staff at Cedars. She will go out her way to help the residents, staff and visitors to the best of her ability. She also has a caring manor towards the residents, making sure their needs have been met. Well done Lisa! - Anonymous

I believe Elizabeth deserves this special recognition because she has shown a tremendously high standard of care and kindness towards my grandfather, Walter Blair, during his stay at Campsie View. She is by no doubt a valuable member of staff and has also helped my grandfather to bond with other residents on a regular basis, something which I thought wasn't possible due to his deep depression and aggression. She's got a great sense of humour and is always a pleasure to speak to, not to mention most helpful. - Alistair Ralston

To Carol and all the staff for the kindness and attention they pay to all residents. - Anonymous

Nicola is dedicated to her job and works very hard to care for the residents. She is patient, hard working and always gives the residents the attention they deserve. - Jemma Finlayson

On behalf of my father and my extended family, I would like to nominate the night staff team for the highest award the company has to bestow! They are without exception, the most hard working kind and caring people in the home. My father is always talking about their positive and happy outlook to their duties and their never failing good humour when being called upon throughout the night to help him. His thanks go particularly to his "A" team, Elaine and Sarah. Thank you all once again. - Anonymous

He takes care and pride in his work ensuring all clients and staff are well fed. He works to a high standard and I know in the last 4.5 years since he has been the chef that the standard of the home has improved greatly. - Anonymous

My beloved father was a resident in Jordanstown for over four years. During that time the entire staff showed such compassion towards my dad which was demonstrated by the exceptional nursing care delivered. As a nurse this care restored my faith in the nursing profession. - Patricia Gorman

This woman has given over 20 years of care, dedication and commitment to Charlotte James, which is why I am nominating her. - Kirsty Wood

I would like to nominate Kirsty for her dedicated role as Activities Coordinater at Cedars. She has spent a lot of time and effort into organising coffee mornings, fund raising activities, trips, games and much more. She treats each resident as an individual and will go to great lengths to meet the service users requests. Well done Kirsty! - Anonymous

Afton has a great personality for working with older people and nothing is too much trouble. He is one in a million and Gowrie House are lucky to have him. - Mrs Miller

Tina is a very hard worker and always has time and patience for every individual resident. - Denise Mitchell

Denise is a caring member of staff who always has time for the residents at cedars. - Staci McDonnell

The family of the late Thomas Unsworth would like to thank Millbrow for the kind and loving care they gave to our dad. We can't thank you enough, we will always be grateful to the staff who gave us support as well and were there when we laid dad to rest. so once again thank you for the last 4 years of hard work and care. - Jen Cookson

For Carolines age(21) she is a very capable young woman who goes that extra step to ensure residents are well catered for. - Dawn Longley

I would like to praise all the back-room staff. Both the cleaners and the kitchen staff do a fantastic job in this home. - Anonymous

John is outstandingly helpful in every way and always extremely courteous. - Mary Whitfield

I would like to nominate Janet for the ROCK award for being the most hardworking, caring, self efficient and committed member of staff. Nothing is ever too much trouble for her and the residents needs are always first priority. - Paula Latham

Malcom looks after my mother with care ane devotion to his duties in excess of anything one could expect. My mother (like us all) can be demanding at times but Malcolms patience seems inexhaustible and his care adds considerably to my mothers quality of life which is very comforting for me as I live some 200 miles away from the home. Thanks Malcolm - if it was up me you would get a gold medal! - Brian Duffield

I wish shirley all the best, she made sure she was always there for us in our difficult time with my mother, even though sometimes she was busy. Thank you for the 'sit in' as she called it, so that we could get some rest and thank you for making mum look beautiful when she passed away. Shirley is an amazing person. Big hug Shirley and thank you from my heart. - Steph Johnson

I would like to nominate Caroline for a ROCK award as she works so hard and always helps out even on her days off, taking residents on outings and ensuring they have all they need. - Kealey Culshaw

Very helpful girl, always in a cheerful mood. She really deserves the ROCK award. She always goes that extra step. - Bill Taylor

I want to nominate Pam from the EMI unit. She gave my mother great care during the last unhappy days of her life, she was wonderful. - Liz Burke

I would like to nominate all the staff for their excellent care. They are always kind and helpful. Always smiling and will go the extra mile to look after the residents. - Hazel Corden

For caring for Derek although it was only a short while and thank you all for making me welcome on my visits and for the coffee. God bless you all. - Brenda Fahy

Janet is a very hardworking caring woman, she deserves a ROCK award because of her dedication to her job, for helping people and caring for them. She is a credit to Cedars. - Anonymous

After visiting the home to see my mum I got to know the staff very well. Karen was always the life and soul, a credit to Four Seasons and Broadacres. My mum was always full of the talks and laughs they had together, sadly she has passed away but I wanted to say a speacial thanks to Karen for making her last weeks so enjoyable and fun. - Anonymous

I have recently been visiting this care home where my husbands cousin is resident. I have met many of the staff and have been impressed by their attitude and general helpfulness, not only to the residents but also to us as fairly new visitors. Thanks to all. - Anne Swan

I would like to nominate Malcolm for being such a dedicated nurse at Cedars. His loyal and unconditional care to each and every individual in the home is outstanding. He shows them care and a sense of self worth like they are his own relatives. Not one person is ever short of Malcolm's dedicated care and attention, even if it means Malcolm will stay over after his shift ends. You're a star Malcolm and a credit to Cedars Care Home. - Anonymous

I would like to nominate Sharon as a very kind and caring person. She is a very good motivator and seems to get the best out of all the patients with her help, craft and good humour. Another nurse that I have noticed is a lady called Cathy who has been very good and helpful in keeping a high morale among nurses and residents. Thanks to all. - Michael Swan

The staff there work tirelessly under great strain but on the whole never grumble, for which they should be recognised. - Dan Spry

He has only been caring for a matter of months but he understands the needs of those he cares for. At only 20, he knows what his dementia clients need. - Dan Spry

Pleasant, hardwork, always smiles. - David Mcmanus

Thank you all so much for the care my father, Ron Jones, has received during his two week stay with you. We could not have asked for any better care for him. Please pass on a big thankyou to all the staff concerned. - Cheryl Birch

My mother, Ruby Woodworth, was a resident in Heron Court between the 14th May and 9th July this year when she passed away. From her first day she was stimulated, felt secure and cared for and responded well to her new surroundings; stating that she had “found her heaven on earth”. We were frequent visitors and were made very welcome. The facilities and standards are very high and the professionalism and caring attitude from the cheerful staff made a very difficult time a very special time too. No one was too busy to listen or discuss my mothers care which made us feel included. She made a large dent in your food bill! She learnt how to laugh again and at nearly 90yrs old found an excuse to get ‘dressed up’. So many of your staff formed a very personal relationship with us that it would be wrong to single out any individuals. - Peter & Christina Woodworth

Jacquline is a nurse who cares very deeply about the residents in her care nothing is to much trouble for her. Even going without meal breaks if a resident needs her attention. She also has a terminaly ill son which she has nursed. She is constantly on her feet making sure everyone is ok - John

My reason for nominating Afton is she always has a smile and she has a great passion for her work. she sticks out because of her kind nature. If anyone deserves a recognition of kindness award, it is her. - A Barr

Betty is a kind and helpful person she always does her upmost to make sure everyone is happy and is fulfilled, she deserves this award. She works hard and the home would not be the same without her. Fantastic lady by far - Kelly Proctor

I wish to nominate the whole team who look after my sister. They are always extremely caring and supportive at all times, especially recently through more difficult times. I would like to thank them all, particularly G Borinaga for staying with her during her time in hospital, she was amazing. Thanks very much!!! - A Gaunt

Malcolm is a nurse in the home and although he is so busy he always makes time for me. He knows I am a poor eater and that I prefer to stay in my room so he always pops in and checks that I have eaten. He is just so caring and I would love for him to win an award. - Joyce Duffield

Lisa will go out of her way to assist residents, staff and visitors. Lisa is always caring and polite, a professional yet approachable. She's a credit to Four Seasons Health Care and the care sector. Lisa deserves a ROCK award. - Anonymous

She has showed initative and caring in her role as cook at the home, Eithne has impemented moulded meals for dysphagic patients. Moulded meals provide a visually appealing alternative to pureed dinners and this in turn encourages the patient to eat, improving their nutritional status and also giving them their dignity and respect back in one more very important area. - Lesley Beatte

Althoug Lisa is only 19 I would honestly think she had worked in Rosebank for many years. Lisa is so dedicated to her job she doesn't see the residents as residents but as her friends. Lisa has done many training skills to gain qualifications that enabels her to do her job aswell as she does. - Siahnon Conway

He is well liked and always has a smile, he works hard to make new residents settle in to new enviroments. He is a pleasure to know. - Anonymous

From me and my wife, I would like to nominate this young lady for her kindness when we needed her help out of her normal care job and I personaly would like to thank her. She has been very caring and helped us more than words can say from a disabled gentle man and wife many thanks Kate and good luck for the future - Michael Harvey

My mother recently resided at Greerville and could not have been happier. I haven't come across a more friendly and pleasant bunch of people. My mothers last few weeks were spent in a caring environment and stress free. I'm sure she would not have received better treatment elsewhere. - C Bennett

They treated my dad with respect and dignity(also with the other residents), even though we know that he is quite demanding. They made his last days happy and comfortable. This team of staff is really a big asset to your company. - S Anderson

My elderly Aunt received some of the best care I've seen at Greerville. They made her feel at home right away and showed great kindness throughout her stay there. - Alan Christie

Anne-Marie is one of the friendliest and most down to earth nurses I have met. The care which all staff, but particularly Anne-Marie, have shown Katy Bowers has been touching. Going to visit my Grandmother has been a real pleasure at Davenport and the advice and help of Anne-Marie has been great. - Jonathan Judah

After visiting a friend at Dove Court, I was extremely impressed with the outstanding care and commitment shown by Philip, compared with what I have seen in many care homes over several years. His patience, professionalism and overall attitude is to be admired and could well be used as a barometer for others to emulate. - Sandra Mcloughlin

We would like to inform you of our debt of gratitude to the management and staff of Westview following the death of Fred Egglestone, a long term resident. We feel that the staff handled this sad affair with exemplary dignity, care and superb attention to detail. During the last 6 weeks of his life, Uncle Fred needed additional attention and he received this from all of the staff and this happened without any promting from his family. The Manager, Beryl Anderson, showed professional skills mixed with tenderness and compassion throughout this period and afterwards in organising the events on the day of the funeral. We were pleased to find one organisation which shines out amongst others and will be eternally grateful for the way in which this whole event was handled. - Mr G Armstrong

I would like to nominate Claire for the ROCK Award as she is a very caring, polite and helpful person. If I ever have a problem she always goes out of her way to help, she's one in a million. - Clair Mcdonald

I nominate this person because she walks 8 miles in total to care for the elderly residents, even with a bad back. Also the residents like her a lot, she has a bond with them. Well done Lou - keep up the good work. - Anonymous

All staff at Greerville that I have come into contact with have been very courteous and attentive. They all show great pride in their work and I don't believe they recieve the recognition they all deserve. It's such a difficult and demanding job they all do yet you are always greeted with a warm smile when you enter the care home. Keep up the good work. - Anonymous

Denise, manager of Westroyd Lodge and my mum Rosa's appointed carer - Sandra, were both kind, caring and supportive during Rosa's recent illness and eventual death at the home on 2nd June 2007. They did everything possible to ensure that Rosa was clean, comfortable and retained some dignity during her last days. I really feel we struck gold when we found this home for Rosa after my dad died in 2004. Rosa was very happy there and always treated well. They supported me and kept me informed and I cannot thank them enough for all their efforts during this difficult time (including Denise coming in during the middle of the night between two long day shifts to sit with Rosa). They both deserve to be recognised for their outstanding and caring attitude. - Dena Layzell

Tracey is a senior carer on the unit where my mother resides. She works really hard and she always seems to be there! Whenever I ring to enquire how my mother is, she rolls off information about her health without having to look around or keeping me waiting. Whenever my mother has been ill, she informs me and keeps me updated. She has a genuine caring personality and always treats my mum with respect. - Rose Lane

This lady and her staff always go the extra mile. My sister Janice has been there for a few years now and is very happy. My mother gets to visit when she can but phones every week and the staff are so responsive it keeps her at ease. Keep up the good work you all deserve medals. - Denis Wood

She just is a genuinely nice young lady. Nothing is too much trouble for her. She goes out and talks to the residents, I think it's lovely. - E Harrington

Giving my mother such wonderful care and for showing so much kindness. - Dorothy Pugh

My husband Brian spent the last month of his life at Ashcroft; he had been in hospital for the previous 18 months. Brian was very well looked after. The nursing care (Leah, Agnes and Joy) was excellent; they and their support staff became our friends. I visited Brian most days and never saw any of the residents treated with anything less than patience, kindness and understanding, even though the staff were usually so busy. During the last week of Brians life, the care and support we recieved were of the highest standard. The staff so obviously cared about Brian - he was not just a patient. We are pleased that after a long painful illness, Brian ended his days in the comfort and care of Ashcroft. Lynda deserves many congratulations on her management of the home. - Pamela Hesketh

It is quite difficult to put into words the way you feel when your mother needs more help than you can provide. My mum has been at Charlton Park for over 2 years and quite frankly, it's a miracle she is alive at all but for the love and care she receives from the staff. Sister Rose and her team do a fantastic job. They look after mum's every needs and they look after me too (I live in France and I dont visit as much as I wish I could). It was my 50th birthday this weekend and nurse Julia remembered and rang me so that mum could say happy birthday!. It made my day!!! Thank you never seems enough to say. - Susan Graney

I think Shirley should be given a golden heart, when my mother died she was our rock and shoulder to cry on. She is and always will be a proper carer, thank you Shirley - Anonymous

Jan is a senior carer and is a credit to the home, her care and concern for both clients and relatives alike is amazing, her personality, compassion and concern shines through. Nothing is too much trouble and her experience in care outshines many of the senior staff. I have known the above since my mother became a resident 4 years ago and have at all times been impressed with Jan's work. Good carers are extremely hard to come by, it eases my mind with regard to my mothers care and well being to know that she also is made to feel like an individual and not just a number. - Miss P J Close

I would like to take this opportunity to thank care assistant Jane for the immense support she gives her clients and her excellent communication skills. She's never too busy for her clients no matter the demands or requests. How she kindly offers relatives cups of teas, how she will persuade and patiently wait upon a client when their appetite is down. She has a heart of gold. Jane may god bless you on the good work you are doing. - Susan Simms

Living the other side of the world in Australia, I recently visited mum and was saddened at her condition whilst in hospital and was so thrilled to find Westroyd House and the terrific staff there, especially Yvonne and also Sheila, Paul and Laura and several others I cannot remember by name. The love and care shown to mum has been wonderful and so re-assuring as I was able to come back to Australia knowing she is in the very best of care - thank you Yvonne. - Caroline Creek

My mother lived at Westroyd House for 8 years and I have to say they were very special years and she was treated with respect and dignity from all the staff. I would like to nominate Yvonne the manager because she looked after mum from the beginning to the end and when mum was at the end of her life she needed nursing care, Yvonne dedicated her time to care for mum and ensured the staff were trained to offer mum the best. I have never witnessed such dedication in a person and will be forever in Yvonnes debt for her love and compassion she showed mum and the family. Good luck in your career. - Jaculine Cooke

They all have given love support and understanding towards all service users in the home. My mother has had to move to a new home due to Marton Road closing. The care staff have been fully supportive and very helpful. I wish all the staff my very best wishes and good luck in your new jobs. You all will be saddly missed god bless you all, thank you. - B Hall

After a long period in hospital, my mother came to Westroyd House very weak, under cared for due to lack of goverment funding for the NHS and quite ill! Yvonne stayed with my mother for 24 hrs nursing her through her worst period of sickness. Nearly 3 months later, my mother is nearly back to her normal happy self, albeit she requires care. Without doubt, this is only due to Yvonne and her staff, all of whom display total dedication, professionalism and kindness. A big thanks to you all. - Peter Stephens

I find it difficult to nominate any individual for the ROCK award as any person is only as good as the team around them and the team at Westroyd has a refreshing attitude to the residents led by Yvonne Savage and supported by Sheila Mitchell. If however a person has to be nominated then I would nominate Paul. Paul is one of the care workers assigned to my mother Joan, during my visits she is always telling me how caring he is and will always have time for a chat and a joke (which there seems to be many) besides this Paul acts with care and treats the residents with respectand dignity. - Barry Stephens

Yvonne is a manager of Westroyd House and she gave not only her heart to the job she also gave her life to the job. I don't remember a day when she wasn't in work helping the care staff and residents she's got the biggest heart in a world and she is hard as a rock. - Pawel Krzywdzinski

Doreen is very caring and understanding and always willing to help others and very hard working. - Anonymous

I think the staff on these unit are fantastic and work tirelessly to ensure the residents are cared for and feel comfortable in their surroundings. Nothing is too much trouble and the level of care is outstanding, they are a credit to FSHC and I hope their great efforts are both appreciated and rewarded. That is why, with the utmost pleasure, I have not got the slightest hesitation in nominating all these staff keep up your excellent work and well done for making every effort to improve the lives of all your elderly patients. - Anonymous

Gemma has made Hamilton House her second home, she's always there and busy when I pop in and takes real interest in the residents real needs. Gemma is always very friendly and welcoming, easy to talk to regarding my relatives stay with the home. All in all I find all Hamilton House younger staff very approachable, very hard working and show their caring and considerate selves without second thought. Much appreciation to all of you! - anonymous

I write as a resident of Gotton Manor, to recommend Tom (carer) as a competent, kind carer, who treats one like a human being. In my opinion he stands out for excellence. - Hilary Cope Morgan

When your parents are in good health and your family life is vibrant, loving, caring, happy and safe, you can never envisage putting your parents into the care of someone who is not family or even more unthinkable someone who does not and has not met them. Having travelled from Nottingham to see poppa at Leagreen was a very daunting thought and I was not looking forward to seeing him. Maggie was the first person I met, her whole being was one of compassion, genuineness, total honesty, care and most important was the dignity that was shown to all in her care, allowing them to be free spirited, content, respected and unconditionally loved. She is a natural leader and all that meet her are indeed priviledged, needless to say my subsequent journeys were happier ones. Poppa Jim passed away some two weeks ago and I can only end by saying thank you for caring, for your warmth, your truly remarkable patience and understanding and for ensuring that his last days were peaceful. - June Summers

Mary always has a sunny nature, a song and a whistle. The residents love to see her and take great enjoyment from the dances and jokes she makes with them. Mary has been there at Lansdowne for a good long time, in and around 14 years I believe. She is a credit to the company. - James Joyce

We, the family, would like to thank Fiona and also Ann and Michelle for the care, love and attention that they have given to our mother Jan Campbell. Sadly Jan passed away recently. Fiona was Jan's key worker and has done a great job, Jan loved her. We cannot forget the other staff involved with Jan, Ann and Michelle and many others, I wish I could remember all their names, they made our mother's stay in Campsie View very nice. Thank you very much to all the staff, you will not be forgotten. Thankyou for making the last few years of our mothers life comfortable. - Kate Campbell

I think Lisa is a very kind and helpful young girl and any time I visit the home she is very polite and goes out her way to help me. I think she is one in a million and she deserves recognition for it. - Graham Peterson

Lynn doesn't mind what job shes given to do, she shops and posts for me and is always cheerful. She works to perfection and is a shining example to all. - Joan Hartman

Rose is the most kind, caring and loyal person anyone could wish to have care for them. Rose more often than not goes above and beyond the call of duty for the residents she cares for and nothing is too much trouble for such a wonderful lady. Rose is a rock. - Kevin Freeman

My mum was at Maple Lodge for just over 3 years and she recently died. Over the 3 years Sue has always been there for me, to chat to, have a cup of tea with, to listen to my complaints and just to be a friend. Knowing that she is in charge at Maple Lodge meant that I didn't have to worry about my mum, she made me confident that mum would be fine. Since mum died I still have contact with her and she has been so caring and thoughtful in my grief. She is the ultimate professional and a very nice person. - Helen Kemp

I have never met a more professional, caring and understanding care assistant than Cath. Everyone who enters the building, whether visiting or residing is always made to feel welcome by her and she is a great inspiration to all members of staff at the home. If only all carers would take a leaf out of her book. - Anonymous

I call on a regular basis with clothes to sell to the residents and I'm always impressed by the care and consideration of the staff. There's always someone available to help the residents and always with a smile. The cleanliness of the home is 100% and the atmosphere of the staff and especially the home manager is exceptional, Four Seasons should be proud. - Mike Benson

Margeratanne is a loyal caring person, she is always enthusiastic and her kindness towards clients and staff is just fantastic. Margeratanne strives to enhance the care that all care homes should be providing. I think she is a credit to Lawn Park. - Anonymous

Dylis and her loyal and caring staff are a credit to Four Seasons, they are very friendly and look after my dad with love and care and make his life meaningful and they look after the relatives as well and make us welcome, especially when my dad was very ill they looked after us too. He's on the mend slowly but that's down to this fine care home. Thankyou - Jacqueline Matthews

I nominate this person for the ROCK awards as she has shown great encouragment, enthusiasm and kindness towards each individual as well as staff. She is always willing to assist, advise and maintains an open mind towards changes to care provided and staff development. - Robert Alcorn

My whole family want to say a massive thank you to nurse Phil (sorry, dont know his surname) at Stanton Lodge. He is so very caring, friendly and knowledgable and he has a wonderful sense of humour. He has looked after my dad, Frank Hill, even better than we could have hoped for. He has also been such a good friend and support to my mum, Irene, who until recently, visited dad nearly every day. On behalf of the Hill family - thank you so much Phil - you've made a difference! - Howard Hill

Karen has only been at the Alexandra for a short time as home manager, her enthusiasm is outstanding. Karen is a very friendly and approachable person to residents, staff and relatives. Nothing is ever too much trouble for her and she always has the residents interests and needs foremost in her heart. Well done Four Seasons you've found a gem! - annonymous annonymous

I would like to nominate Rose as she is one of the harder working members of staff. No matter how busy she is she always spends time with the residents and their families and treats each and every resident with the care and respect they all deserve. - Judy Millward

I would like to nominate Yvonne, as I feel since taking over the role of manager in the two homes, she has gone that "extra mile" to make Westroyd homes what they are today, Yvonnes utmost concern is the care of the residents and this is backed up with a good team of staff, well done to all!!!! - Sheila Mitchell

This man is so kind and understanding to the residents, he loves his job and cares about the residents like they're his friends. - Catriona Smith

I wish to nominate Carol for the ROCK award, she is the deputy manager at Ivy House. She is a very down-to-earth person with the special gift of knowing and understanding the needs of both the residents and staff. She is a good listener and is always willing to help her staff with their duties as well as the day to day problems they may have. Carol is one of the longest serving staff members at ivy house and has always remained cheerful and pleasant no matter what the circumstsnces. - D Casey

Fiona is a very dedicated person to her job. She loves taking care of elderly people, whatever their walk of life, always having their best interests at heart. Nothing seems to be too much trouble. She goes out of her way to make sure things run smoothly, with residents needs being the first and foremost concern. - Julia Keil

Betty goes the extra mile. She is not very academic and is struggling with her training for NVQ 3 but my mum loved her almost as much as we do. Now mum has passed away but thank you Betty! - Mrs Crannage

My sister and I would like to thank all the staff who are taking such care of our mum. We both live at a distance and it makes a huge difference in difficult circumstances to arrive and find mum so content. In spite of her illness she is still smiling, I'm positive this is because she feels safe and respected. This care and concern touches the whole family. - Judith Jones

All the staff are kind and caring towards all residents and relatives. - Laura Brown

My mother had stayed at Gowrie House for five years. During her stay at the care home Afton had shown us that nothing was too much trouble and was very happy to assist in any task to make my mothers stay more comfotable. Afton has a heart of gold even though she has her own health problems she is always happy and willing to help. Your company is very lucky to have such an amazing employee. - Mary Shaw

For her devotion and kindness to all the residents. Susan sets a prime example of which we can all aim to acheive. She knows each individual resident personally and strives to enhance their care and daily existence. - Sammy Dunworth

I just wanted to take a minute and let you know that our family really appreciates everything you did for Sarah Russell (Sadie). She was a wonderful wife, mum, mother-in-law, nana and especially a good friend with everyone she came in contact with. She will truly be missed! Thank you again for your watch and care over her. God bless you! - david russell

We would like to nominate Fiona, she is key worker to our adopted gran Johan Campbell in Campsie View. She has looked after our gran for the last few years and as onlookers we can see that they have got on with each other. Fiona has built up a trust with our gran and that makes us feel good. Thank you Fiona. Also all the other members of staff in the home who have worked together as a team and helped us, the family, through a very sad time. Ann, Michelle and the rest of the staff - Thankyou. - Joanne, Nicola & kelly

For her kindness and caring towards other staff and residents. - Hannah Boamah

Karen is a very caring and honest person, she is kind to staff and the residents. She always has time to help and care for the residents in her own special way. - Anonymous

All the staff are very kind, loving and caring, they are always very welcoming and polite. The staff at Springfield House are a credit to Four Seasons as they do provide the upmost care in a very professional and friendly manner. - Anonymous

We would like to thank all staff for caring for our mum Mary (Molly) during her stay. She loved the food and everyone was always helpful. Even in her last few days and failing health everyone tried 101% to make her comfortable and give her the best quality care. - David Moore

The care staff are always committed to providing top quality care to all the residents at this home. Nothing is too much trouble for them, they will go out of their way to assist a resident where they are able. - Jenny Daynes

Peter & Kate Campbell would like to nominate Fiona Differ. Our mother and mother in law have resided there for over 2 years. Fiona has been Jan's key worker for most of that period, sadly Jan is not too well right now. Fiona has a great rappor with jan, who is a very timid little lady. We sense that Jan trusts Fiona and feels comfortable with her, which in turn makes the family more at ease. Fiona has a lot of fun in her and can make Jan laugh, we sense that Fiona is very fond of Jan. We go home with peace of mind. Nurses are born, not made and Fiona is one of those nurses, she has left us with a lot of nice memories due to the care she has given to Jan. Thank you Fiona. - Kate Campbell

Never have I seen such an extraordinary woman bring customer reassurance to a care home. The notion of a care home can be difficult for relatives. I have witnessed Miss Lazovic go out of her way to make Lansdowne Care Home one of the best providers of nursing care. Not only are the staff aware of the importance of care, I feel Miss Lazovic has stressed the importance and philosophy of care to the care staff at Lansodowne and has observed the needs of todays potential service users. It is very rare for a home manager to be so dedicated to her line of work. I only commend what I witness and I have witnessed too much to let Miss Lazovic pass by a nomination, hence this recognition of care staff for Natasha has been forwarded. - Renal Patel

Gill is the most caring considerate person I know, she always puts the residents first. Gill gives 100 percent to Woodlea from organising daily activities to producing shows for the residents. She will do anything to help anyone. She brightens everyones day and lights up the room when she enters it. She can turn her hand to any task and nothing is too much trouble. Gill is truly a very special lady. - Amanda Lees

Thank you for all that you did for dad over the last seven years and for coming to the celebration of his life. As the humanist said to us after the service - the first 74 years were independent and superb with the last seven being loved and cared for "Hilton style" but sadly without his beloved car. - Lovat Hannah

Very helpful, kind and are always there if you need them, they try their hardest to help you in any way possible. - Sue Davis

All staff are very helpful and will help you in any way possible. - Susan Dobson

She is so very caring to relatives as well as the residents. - Anonymous

Jo is always cheerful, very polite and a lovely member of staff. - Karen Saunders

The staff at this care home work very hard in sometimes very difficult situations. They work long hours and are very dedicated to the residents whom they care for. I would like to nominate the charge nurse and her staff for doing great work and for offering high standards of care. - Mrs Paterson

Because she works tirlessly to improve the lives of all the residents. The standards in the home have improved immensly since Sandra took over, she is a caring and gentle manager who always has time for everybody, she is a credit to her profession. - anonymous

Very kind and caring lady who works with the elderly in the ECU section of the home. Many of the people living here see her as a valuable asset to the home as she cheers them up when they feel depressed. - Lea Williamson

I am nominating Joanne Wilding (Senior Carer) as she is always there for the residents and their families. She is very easy to approach, any request no matter how big or small is dealt with straight away. She is always willing to help people, she is extremely kind to the residents and families, nothing is too much trouble for her, Joanne is an excellent, caring and hard working member of staff. Four Seasons Health Care are very lucky to have such a caring member of staff, she is a credit to the company. I would just like to say Joannes work on the EMI unit is outstanding. - Anonymous

Very good care staff, nothing ever a trouble to them. A credit to the home and to Four Seasons Health Care. - Anonymous

My long term friend, John Reid, is a resident of Westview Lodge and has asked me to email you on his behalf regarding the compassion and tireless devotion that Carol has shown to himself and others in the home. Carol is a wonderful listener and even though the work load can be demanding she always seems to have time for me. God bless her. - John Reid

This lady is an angel and an absolute asset to the company. She nursed my father and her compassion, understanding and kindness were far beyond her call of duty. I've never seen such commitment she really is a star. - Nina Hutchinson

All staff are excellent, genuine caring people. They provide care to an impecable standard, involve the residents in video and music and are always happy and smiling. - Anonymous

Staying at Granville Lodge is just like staying at home with your parents, this is due to the loving caring staff that work there. Well done!!!!!! - Jade Smith

As I do not reside in the UK, knowing how well my brother is being cared for by such dedicated people brings great comfort. Each and every person I speak to when I call are courteous, friendly and keep me informed of my brothers well being. thank you all so very much, god bless each one of you. - Margaret Carroll

I would like to recognise him as one of the most approachable and cheerful staff of Campsie View Care Home, everytime I visit the unit he always displays a good public relations, not only with me but among all other visitors of the home. Keep it up! - Anonymous

She does more for the residents than you could ever imagine, from doing the activities to care work and working in the kitchen. She puts her heart and soul into the residents and in her mind and her heart nothing is ever too much or beneath her. She will sit with the residents and help them, even when she should be going home to her own family and coming in on weekend to do shows, bingo and other functions she is a star. - Anonymous

Ian is the youngest member of the care team, he always takes time with the residents and their families. His own grandfather was a resident until he passed away in August, he was very close to his grandad has had a bit of a hard time of late because of his death but his dedication has never faulted. He calls in to see residents even when he is off work. He has always been punctual for work is only off work on his designated days. I may be biased with my comments as he is my son but I think he gives his commitment to the job 100% and I think it may give he some encouragment if he got some recognition for his work. - Nancy Galley

Although I'm singling out Angela that does not mean the rest of the staff do not need a nomination. They are all caring or they would not be working in the facility. Angela does all the activities with the residents but she has always got a smile and a bit of encouragement, making sure that they are ok. She has time to give each one individual attention and always acknowledges family members, giving them an update. In 18 months I have never seen her in a bad mood, looking miserable or being antisocial. She has bought some initiatives for the benefit of all residents but particularly with dementia patients. Thank you - it makes my role as next of kin and caring daughter that much easier knowing mum is cared for so well. - Carol & Pat Watson-Webb

A brilliant caring home run by Mick and the seniors Pat, Gracie, Ollie and in particular Sara who could not have done more for my mother. The care team are all like friends who I will miss nearly as much as her. Bob the builder, the cleaning, laundry and cooking staff are all so friendly. Thanks to Rapheal/Annetta for the portrait. Well done all. - Martin Hine

A wonderful compassionate, quiet, caring and skilful nurse who cared for my mother in her final days of illness in such a way it could have been her own mother she was caring for. At the same time she was dealing with all the other patients with the same compassion and patience. she offered the family support, space and the dignity to grieve. We cannot speak too highly of her. - Marion Newitt

This charge nurse is an asset to your company!! He shows so much sincere consideration for his patients, and when he and his team are on duty the atmosphere is so bright and cheerful. He is more than dedicated to his job, and treats his patients with the dignity they deserve. It is comforting to know that there are people like Carlos in this profession, especially when you are living abroad. - Ann Mcneil

I am nominating Wendy, her commitment to her position, Head Cook, is without a doubt, fantastic. Wendy is always available to work and is always enthusiastic about cooking for the residents, ensuring all their dietry requirements are met. Wendy has worked for the last 3 Christmas's & New Year, wanting the residents to enjoy this time with a traditional home cooked meal. Wendy always works Bank Holidays and weekends and never makes a fuss of doing so. I think Four Seasons should be aware of how important Wendy is, even though she is a small cog in a big wheel. I admire her attitude and comittment to her position, Thank you. - Victoria Pallett

I would like to nominate Moira for her warmth and sense of humour towards the residents in the home, nothing is too much trouble for her and she always has time to chat to family members. - Anonymous

The way she cares for all residents, she does her work with passion and love for the residents. - Anonymous

She is genuine, caring and an all round fantastic person! - Anonymous

She is kind to staff and the residents. Her work is pure, with a genuine character. - Anonymous

Fiona demonstrates unconditional professionalism in her duty to others. As a carer of many years, she brings her expertise to every situation and uses it to the advantage and benefit of those in her care. She truly deserves to be nominated as she is one of the best and most selfless people I have ever entrusted a family member to. Her service users are always immaculately dressed, well groomed and their every need catered for. She is a credit to any institution and we all thank her from the bottom of our hearts for her continuing kindness. - Anonymous

Because she always has time to help and care for the residents in her own special way. - Anonymous

My husband Professor Tom Douglas has been in Buchanan House for 18 months. I had been visiting care homes for over 30 years from our Church in Milngavie. When Tom had to go into a Care Home I said 'It must be Buchanan House' - I have not regretted that decision. On entering Buchanan House the the atmosphere is clean, fresh and friendly. Tom has a pleasant room with his own pictures and photographs on the wall and is encouraged to make it like home. Care is excellent and meals are good and varied - prepared by an in-house chef. Laundry and cleaning is to a high standard. Tom's grandchildren are always welcome and the staff take a real interest in his family and friends. Activities are organised to suit the Residents - those that are mobile and those that are wheel-chair bound. Parties are a regular feature - every Resident is given a Birthday Party to which we are all welcome. My husband is lucky with family and friends visiting him but some of the Residents have few visitors and the staff do a great job with them. I have never regretted my choice of Buchanan House. - Rachel Douglas

Since my mother entered Station Court she has been treated with dignity and respect by all staff. They have been most alert to her needs and advise by telephone of any problems or difficulties encountered. When visiting we have always been made most welcome and made to feel part of the Station Court family. They are a great asset to Four Seasons and we wish them well in the future. - Eileen Macdonald

Recognised for her compassionate and dedicated work in this prestigious institution, Campsie View. Appreciated for her unselfish work, kindness and valuable time to care for the elderly. A person rewarded for her morales and values which she imparts with her colleagues, superiors and clients. Hoping she will continue to serve Campsie View with her utmost dedication and maintain her excellent qualities as a nurse and as a person. - Anonymous

Izzy has a great caring attitude, she brings smiles and laughter all around our home she's full of energy and has a heart of gold. - Tara Morrison

Ashleigh is a delightful person and is there for all the residents needs no matter how large or small. Has a genuine smile for everyone at all times. Her organising skills are fantastic. Relates to me with true warmth with any matter regarding my mum. In my eyes she is what a carer should be and even a little bit extra. It is very heart warming to find somone who genuinely loves her work and she most definitely is an asset to Colinton Care Home. - Cathleen Blacklaw

For giving above the call of duty. Their recognition of duty towards those they care for is admirable and deserves to be acknowleged. They have now and will continue to have my respect and highest regard. - Margaret Kiddie

A year ago this month my mother, Else Buck passed away at Ringshill, having been a resident for less than 2 months. She moved in because she was too ill to continue to live at home and we made the decision with great trepidation. But we needn't have worried. The staff were kind and caring and supported my mother in living the remainder of her life the way she wanted. Despite having known my mother only a short time the staff had clearly got close to her and were not shy in showing their feelings which was a great comfort to me at the time and still fills me with gratitude. At the most difficult time they were there for my mother and for me, real people with real feelings and a positive, supportive attitude to their job, people who do their job for all the right reasons. They deserve a formal recognition from their employer. - Nete Wood

Jill is a very caring member of the team she is also an excellent cook. She is a very cheerful member of staff. - Anonymous

Michelle is so very caring and always happy to help with residents and their families. - Anonymous

Mercy is a competent and efficient menber of trained staff. She is hard working and very caring to the residents. She gets on well with all staff. - Anonymous

Laurie Montgomery, the kitchen manager with a heart of gold who truly cares for the residents at Euxton Park. Laurie's culinary skills are excellent, she knows no bounds and will at the drop of a hat conjure up several alternatives to the planned menu choice for residents who don't fancy the food on offer because they are having an off day. Laurie knows all the residents by name and their likes and dislikes. Her Christmas buffets for residents and relatives are the talk of Euxton, as are her impromptu barbeques and ice-cream cornets served in the garden during the summer. Laurie is a real gem! - Janet Miller

Sarah is a fantastic member of staff, she takes extra special care of all the residents she has a dealing with on a day to day basis. She will go above and beyond the call of duty for any resident at Hamilton House. - Anonymous

For continually striving and improving already high standards of care to all their residents and for having a genuine compassion and care for the residents in their care. Well done to you all and keep up the good work. A special thanks to Mr Bethel for leading his team so well and keeping moral high. - Anonymous

For the kindness and compassion he showed to my mother and the other residents at St Catherines Care Home, he treated them as if they were his own family. Richard always has a smile on his face for everyone. - Anonymous

I would like to say a BIG thank you to your staff for looking after my sister so well in her last days. She loved being at your home so much. I have to say, while calling from Australia, your staff have been so helpful, I couldn't let it go unoticed. Again thank you so much, especially to a nurse called Betty who held the phone to my dying sisters ear so I could tell her how much I loved her. Thanks Betty for your kind heart. - Marg Potter

I would just like to make everyone aware of what a fantastic job the staff do at Westroyd Lodge. I have seen some of the challenging situations the staff have coped with very professionally. These staff do not just class themselves as their carers but as part of their family and care for them very dearly. - Anonymous

The best senior carer I have ever come across in 15 years in the field. - Craig Havery

Liz knows all the residents close family and friends. She always makes time to listen to any problems they may have and takes the necessary action to resolve them. She has a very positive and practical approach and will point out any unrealistic goals that the relatives may have. She is very supportive of the relatives when residents are first admitted and gives them ongoing support as required. - Sandra Cruickshank

My mother in law passed away in September. She had been in the excellent care of the Lodge staff for five weeks. My wife and I could not have picked anywhere better for her mother Maria Wild to spend her last few weeks. Every one of the staff get 100% for friendlines and professional care, nothing was any trouble to them and they have a very hard job. WELL DONE - Sigrid & Raymond Pugh

This young lady always had a smile for both patients and visitors alike. She took time to talk to patients and always listened to them. She brightened up a lot of peoples lives by her hard work and daily provision of care. - Anoymous

Giving outstanding care and attention to others. Dedication to duty both on and off shift. Service above and beyond the call of duty. - Anonymous

This person is an extra special carer as she's been there since the day it opened. I think she deserves this award as she's great with the residents and dedicates all her love and kindness to them. - Michaela Moyse

My name is Adele Miller and my Grandfather, David Brass, has been a resident at Colinton for several years. There is one staff member who shines above the rest and my Grandfather and I would like to nominate Muriel Jamieson to recognised for her care, kindness and commitment to the residents in Colinton. - Adele Miller

Owen is very caring and understanding to the patients in the home, nothing is ever a problem to him and is always willing to listen and lend a hand to whoever needs help. Owen is very well mannered and all senior care staff could learn from him. - Anonymous

Dedicated nurse and a kind lad - Neil Robinson

Can I comment on what excellent care is given to the residents at Cumbernauld. The staff have a very complex caseload and have to put up with a lot of difficult and potentially dangerous situations. They require every encouragement to continue showing the personal care they give to both residents and their families. My life has been made so much easier because they care and take the time to reasure and advise me on how to cope with a relative with dementia. I cannot pick out one individual because they are such a good team. - Liz Mitchell

Natural beauty and quality care. - Amos Simosu

All the staff are very friendly and have the ability to work under pressure. They have excellent communication skills and empathy towards others. They work as a team which help to keep the level of professionalism at its highest. - Anonymous

She is very caring and understanding with the residents, she has the patience of a saint. - Jakki Bruce

I think it is an absolutely outstanding service that I received from Lisa when I called from New Zealand to get info for my mum on nursing care. I felt nothing was too much trouble and that Lisa would have gone to any length to get me helpful information. Her enthusiasm for helping me was second to none. Her customer focus on me was excellent. Her tone of voice and manner were delightful; very calming and reassuring. On behalf of my mum Joan and myself, many thanks for such outstanding customer service, I will always remember the kindness of Lisa and the way she showed me compassion and empathy from across the world. - Sue Jamieson

To acknowledge the kindness and skill of all the staff at the above in looking after my father Tom Douglas. Nothing is too much bother for them. - Alastair Douglas

I suppose I'm a bit biased here as Sharon is my wife, but having seen first hand her attitude and committment to her job and her other family, I reckon she's worthy of a nomination. Sharon started as kitchen assistant at Cedars Care Home 11 years ago and now occupies the managers position at Parklands. I'm so proud of her and her acheivements, for not only has she worked long and hard, her passion and commitment to the care of all the residents has humbled me at times. - David Clark

He is very accomodating and kind to my mother in Cromore. Nurses should be like him. - M Stewart

Thank you for the care you take, not only of my mother, but of all the residents at Northlea Court. - Ken Jackson

Excellent Nurse who cares passionately for the residents, in such a human way. - Andrew Tumilson

Judith is not only professional and efficient but she is caring and emphatic as well. The home care for my disabled daughter for respite periods and Judith outshines staff elsewhere that I have met. - Molly Hartshorn

This young man always has a smile on his face and is always joking around with the residents and making their time in the home really enjoyable, he regularly takes part in seasonal activities. He is a real inspiration to Ivyhouse and I would love for him to be recognised for his hard work to the residents and staff at the home. - Anonymous

Marion provides a high quality of care service and is always willing to assist in any way possible to a high standard. - Simon Adamson

Over 20yrs working at Carleton House as Carer. Respect, dignity and care given to residents, families and staff over the years is outstanding. Carole supports and trains new staff making them feel welcome and part of the team offering advice when she is on or off duty. Carole has been the rock of Carleton House for many years through various changes and nothing is too much trouble for her. - Ros Wells

I wish to thank them for all the love and care shown to my dad Jim. He has been in hospital and returned to them poorly. Nothing is too much trouble for them. In an area that's closing homes daily, staff need to know that we appreciate a job well done. - Barbara Hall

Sister Marie is one of the most hardworking and selfless people we have ever met. She goes beyond and above the call of duty. Residents, their families and staff feel that she is approachable and will go the extra mile to help them. We would also like to say Norwood Green Care Home is an excellent and has high standards and professional staff. - Anonymous

My mum was admitted to Grove House within Emmanuel Christian Care Home. For those who don't want to end their days in a hospital environment, this is the way forward. Like a five star hotel, superb food, luxurious surroundings and, above all, around the clock attentive care. My brother and I are forever indebted to the staff who nursed mum through her final weeks in luxury. - M.H. Roberts

She is very kind to the residents. - Julie Shepherd

My mum has been a resident at Colinton Care Home in Edinburgh for over 7 years. Muriel Jamieson, the Activities Organiser, is a very special lady who cares for all the residents needs in every way. She brings out the best in all the residents with all her activities which are very varied. The residents love Muriel and so do all the residents families. - Cathleen Blacklaw

She is very hard working and always there if you are down. - Anonymous

Victoria ia a kind and considerate carer, who always puts other people first, she is the first person to cover shifts. Very pleasant ambious care assistant. - Anonymous

Some years ago my Granny (Mrs Cynthia Laverick) had to go into Randolph House due to ill health and at the time it was a very difficult choice to make. After meeting the staff it was clear that she would be well looked after. I live 140 miles away and only get home every 6 weeks. Joan Ryan is not my Grannys key worker however she goes the extra mile to ensure that she has everything she needs and more when my family is unabe to provide this. Joan gives myself and my family piece of mind that my Granny is very well cared for when we are not around. I would also like to thank all the other staff for their time and commitment. - Rachel Spacey

My mother benefited greatly from two periods of respite care at Eastbourne Care Home. The staff of that establishment showed exemplary levels of professional care towards my mother, indeed on both occasions it was very difficult to persuade her to leave at the end of her allotted sojourn. - Geoff Farrow

Estella is a wonderful carer and a tireless worker for the patients. She is always there for a chat if you are worried and in need of a hug. - Vera Squires

For continually going out of her way to achieve the highest standards of care humanly possible. - Amanda-Jane Boyce

I was transferred into Harrogate Lodge Care Home from hospital and everybody in that home was well looked after. I've never ever experienced anything so good. They deserve some good words about them. - Alice Greenwood

My brother in law, who is a diabetic, double amputee and a right-side stroke victim but is perfectly lucid and struggles with speech difficulties, has been a resident at Campsie View for 6 years. He receives 24/7 care as do all the other residents. The staff are long term, with excellent qualified nurses and care assistants. He is happy and I am happy with the excellent care received from Campsie View. - Margaret MacRae