Our Homes

Whats Happening around Four Seasons

Nov 29th, 2011 - Christmas Fete success at Brockwell Court

Brockwell Court Care Home in Consett, County Durham held its Christmas Fete on Saturday 19th November 2011 and managed to raise £428.00 for the Residents Amenities Fund. A meeting will be held with residents, relatives and staff on how to decide how to spend the money.

At the fete there was a handmade cupcake stall, handmade crafts, shabby chic trinkets, cosmetics, handmade cards, goods from the local Matalan store, hot chocolate, mince pies and a grand raffle.

Residents, their families and staff all enjoyed the festive fun and the total was boosted by a great turn out from the local community.

Nov 17th, 2011 - Uplands Care Home achieves Gold standard PEARL

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Uplands Care Home in Streatham, London has achieved the Gold standard of the PEARL Accreditation Scheme. The PEARL programme is an accreditation programme specifically designed by Four Seasons Health Care to ensure we are providing the most up to date training, communication and interventions for people with dementia. PEARL stands for Positively Enriching And enhancing Residents Lives.

“We are absolutely delighted to inform the Home Manager and her fantastic team at Uplands that not only have they maintained PEARL they have also now achieved this at ‘Gold’ standard. The culture of care in the Home is so genuine and naturally person centred, it has been an absolute pleasure to spend two days in Uplands with all the residents and staff. A huge congratulations to all the team”.Joanne Agnelli, Dementia Care Project Manager

Nov 11th, 2011 - Resident at Dolphin View Care Home celebrates her 102nd birthday.

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Nellie celebrated her 102nd birthday in Dolphin View Care Home last week. Surrounded by family and friends she was treated to a birthday cake with candles and sparklers.

Nellie was born in Acklington in 1909 the daughter of a railway worker, when her father died the family moved to Amble. Asked what was the secret for a long life she answered, “I’ve worked hard all my life.”

Daughter Audrey confirmed that Nellie lost her husband quite early in the marriage and she had to work to support all her children, Billy, Allan and Audrey. As well as her three children, she has five grandchildren and seven great grandchildren, many of them still live locally.

Pictured with Nellie in Dolphin View are carers Kizzy Henderson and Jodie Taylor

Nov 1st, 2011 - Four Seasons Health Care concludes second phase of agreements to take over operations of 140 homes from Southern Cross

Four Seasons Health Care announces that is has concluded the agreements to take over the operations of 140 homes from Southern Cross. In this latest phase 80homes have transferred to Four Seasons Health Care, the transactions having been given regulatory approval. Southern Cross employees in the homes have joined Four Seasons Health Care under TUPE provisions.

The total transfers include Four Seasons taking back 45 homes it owns that have been leased to Southern Cross under an historic arrangement.

Chief Executive Officer of Four Seasons Health Care, Dr. Peter Calveley said, “These homes are an important strategic addition to our organisation and significantly increase our capacity and regional cover. They represent a good fit with our existing homes portfolio. I am gratified that the landlords have placed their confidence in Four Seasons as their preferred operator and I am pleased to welcome the Southern Cross employees and residents to the Four Seasons Health Care Group. We have been working closely with Southern Cross managers to ensure the transfer of homes would take place with no disruption to care services.”

The transfers from Southern Cross increase the number of care homes and specialist care facilities, across the Group’s Home and Huntercombe divisions respectively, from 376 to just over 500. Four Seasons has safeguarded continuity of care for approximately 5,500 former Southern Cross residents and transferred around 7,300 staff from Southern Cross.

Information:
Four Seasons Health Care: 07533 886 573.

Background on Four Seasons and response to misleading statements by the GMB

  • Before it took over 140 homes from Southern Cross, Four Seasons) operated 323 care homes for older and physically disabled people with c.16,700 beds giving it a 4.6 per cent share of the independent sector. The addition of the former Southern Cross homes increases this to over 23,000 beds and approximately 6.5 per cent share of the independent sector making it the largest independent provider in the UK.
  • In addition Four Seasons also operates 43 specialist care facilities, including 7 hospitals, with c.1,300 beds, operating under the Huntercombe brand. The transfers from Southern Cross will this increase to almost 60 units. Huntercombe provides specialised care for individuals with mental health disorders, learning difficulties, acquired brain injury or physical neurodisabilities. The Huntercombe Group is also a market leader in providing care for children and adolescents with special mental health needs.
  • Four Seasons is also a landlord of some 30 care homes leased to other operators.
  • Four Seasons Health Care’s Homes Division is one of the highest quality rated care providers in the independent sector. It has developed a pioneering award winning dementia care programme and shared the learning internationally and has taken a sector lead in developing other higher dependency care services. Its specialist care subsidiary The Huntercombe Group provides wide ranging treatment in areas of mental health, acquired brain injury, neurodisabilities, learning disabilities and children with special needs.
  • Four Seasons Health Care Group has profits at circa £100million (before interest, tax, depreciation, amortization). After these deductions it remains profitable.
  • The Group successfully completed a capital restructuring in which certain of its lenders exchanged debts of £780 million owed to them for a stake in the business, so becoming its shareholders. This effectively reduced its debts by about half, with maturity of the remaining debt being extended to September 2012. It is currently reviewing options for future refinancing. The shareholders and debt holders are supportive and the board is very confidentthis will be achieved before the maturity date.

Response to recent misleading statements by the GMB
The most recent valuation of our company was over £950 million, a multiple of the figure that has been quoted by the GMB and significantly greater than our debt. We are well able to manage our debt and are very confident we will arrange to refinance it before it becomes due. Four Seasons is different to Southern Cross in several key respects. We are earning profits of circa £100 million pa (before interest, tax, depreciation, amortisation). After these deductions we are left with a modest profit. We own 60% of the facilities we operate and so are not so vulnerable to rents. We continue to outperform the market trend with occupancy at 88% and admissions up against last year.

The GMB suggestion that fees for care may be diverted to pay interest is mischievous nonsense. Four Seasons Health Care is one of the highest rated quality of care providers according to regulatory inspection reports. Far from cutting back we plan to invest up to £28 million this year and next on improvements to our homes (way ahead of the sector average). Local authority fee settlements tend to apply to all operators in their region with little variation, so interest costs of debt are not reflected in our care fees but come out of our profits. Businesses in every sector operate with borrowings and pay rents. Ours are affordable. The public sector also pays interest indirectly to fund building through private finance initiative schemes.

The GMB singled us out for attack after we had declined to give them voluntary recognition for collective bargaining rights or to deduct union subscriptions from staff pay. We are happy for our staff to be members of the union of their choice and would not voluntarily give bargaining rights to any one union in preference to others. The GMB statements to media are significantly at odds with what their full time representatives said in numerous meetings with us when they agreed the transfer of homes from Southern Cross to Four Seasons. This raises questions about their motivation. Their misleading statements will cause undue anxiety to staff and to the vulnerable residents they claim to be concerned about and to their families.

Nov 1st, 2011 - National Care Awards - Chef of the Year

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Simon Hughlock, chef at Euxton Park Care Home, has been selected for the final line-up in the National Care Awards. Simon cooked for the judging panel at the Inspired Gourmet Cookery School in Milton Keynes. He chose the following 3 course meal, taken from Euxton Park’s current menu. The winner of the Chef Award will be announced at a gala dinner at London Hilton on 25th November.

"Fabulous food, cooked to perfection. Once again care chefs have shown what a top-class bunch they are. High standards are vital in care homes and an enjoyable mealtime is crucial to residents well-being" says Christine Hamilton, Executive Chef. Four Seasons Health Care have developed their own 5* Quality Dining standards encompassing every step of the meal service from making sure residents have time to wash their hands before the meal is served through to that final cup of tea. We look at the suitability of cutlery and crockery, whether residents are happy with the seating arrangements, if music is played is it the right type and most importantly, are residents managing to eat and if not, what can we do to assist. We look at all the barriers that may affect someone's enjoyment of their meal which could subsequently affect their food intake and, to put it very simply – do something about it."

Goujons of Salmon
Deep-fried salmon and dill Goujons on a bed of crispy salad, accompanied by a lemon and cracked pepper mayonnaise

French Chicken Casserole
Pan-fried strips of chicken, carrots, celery and onion finished off in a thyme, garlic and white wine gravy, served with a creamy mash potato

Rich Dark Chocolate and Orange Mousse
Rich dark chocolate and orange mousse accompanied by sharp winter berries and a sweet vanilla cream
(reduced in sugar, suitable for diabetics)

The Home has an excellent activities programme and varied Meal menu

Mrs Cherry Mitchell, Donaghcloney Care Home

As Sous Chef at Kingfisher House I get job satisfaction from knowing the residents enjoy the food I prepare and their dining experience is as good as it could possibly be. The food which is served is as good as at any of the restaurants I have worked at i

Adrian Riley,
Second Chef, Kingfisher House Care Home