Four Seasons Health Care | Our people

As a leading specialist provider of residential and nursing care homes, we take responsibility at every level for the safety and quality of the care we provide.

We draw on our people's experience, training, and knowledge across the board to improve standards and our residents' experience.

Tim Hammond, Chief Executive

A photograph of Tim Hammond

Tim has a track record in both healthcare and the service and hospitality sector. He was formerly Chief Executive of Elior UK and prior to that, managing director of Barchester Healthcare. His career has also included senior management positions at Unilever, the consumer goods manufacturer; McKinsey & Co, management consultants and Whitbread the hospitality group, where he was Managing Director of TGI Friday's.

He is a trustee of Age UK and a member of the Malnutrition Task Force, a group of experts who have joined together to address the problem of malnutrition in older people.

Tim Hammond delivered a successful growth strategy at Elior UK over three years, driven by quality service. It was the first contract caterer to introduce a national daily satisfaction measurement, with scores rising from 77% to 88% and client retention rates rising to circa 95%. This was underpinned by well trained and motivated staff, with Elior being recognised as one of the "Sunday Times Top 25 Best Big Companies To Work For" along with awards for its employee development from Training Journal and Personnel Today.

Claire Royston, Group Medical Director

A photograph of Claire Royston

Dr. Claire Royston (MB ChB MSc FRCPsych), is responsible for integrated governance, quality assurance management and supporting the delivery of strategies and innovation to ensure that the group leads the independent sector in its clinical excellence and standards of care. Claire also contributes on behalf of the organisation to the national development of key policy and decision making within the healthcare sector.

Claire joined Four Seasons Health Care in 2011. Previously she held a number of senior positions within the NHS covering both clinical practice and research. She was registered as a specialist in General Adult and Old Age Psychiatry in 1997. She was made a Fellow of the Royal College of Psychiatrists in 2005 and was Vice President of the Royal Society of Medicine between 2004 and 2006. She has published numerous articles and contributed to a series of text books covering scientific and clinical aspects of her field. She lectures nationally and internationally on aspects of health and social care, offender management and the care and treatment of vulnerable individuals particularly in relation to mental capacity and autonomy.

Caroline Baker, Director of Dementia Care

A photograph of Caroline Baker

Caroline is a leading contributor to the advances in best practice in dementia care over recent years. She was awarded the Life Time Achievement Award at the 2013 National Dementia Awards for dedicating her career to improving the quality of care for people living with dementia.

She is the author of a book "Developing excellent care for people living with dementia in care homes." The book highlights the principles, practice and positive outcomes of the specialist dementia care programme that she devised with the dementia care team at Four Seasons Health Care, Branded PEARL (Positively Enriching And enhancing Residents' Lives), the programme has achieved measurable improvements in the wellbeing and quality of life for people with dementia. Monitoring of people living in homes that provide the programme has also shown a significant reduction in the need for anti-psychotics and other medications.

Ben Taberner, Chief Financial Officer

A photograph of Ben Taberner

Ben was appointed CFO in March 2010, having joined the Four Seasons Health Care group in 2003 as Group Financial Accountant with responsibility for the group consolidation, statutory and investor reporting and management of the group's debt-related responsibilities. Prior to joining the group he was an assurance senior manager at KPMG.

Mike O'Reilly, Director of Risk Management

A photograph of Mike O'Reilly

Mike's role includes health and safety, quality assurance including care quality, risk surveillance and management, corporate risk register, risk reporting, complaints management, data protection, management of employment tribunals and other litigation. His background is as an academic and commercial lawyer and he joined Four Seasons in 2011 as Senior Legal Counsel.

Mike Falvey, Corporate Services Director

A photograph of Mike Falvey

Mike has responsibility for HR, training, management development, IT, marketing and communications, strategy and stakeholder relations. He was formerly HMRC's Director General and Chief People Officer.

In his role at HMRC he had overall accountability for people management capability and deployment and oversaw the delivery of HR services. He was responsible for developing the HMRC people strategy, as well as the delivery of a specialist organisation design service. He was also accountable for HMRC's role as a responsible corporate organisation and for the governance and delivery of HMRC's learning and talent activities.

Additionally he managed the communications and marketing functions. He joined HMRC in February 2010. He has had a varied career, having run his own HR consultancy before joining the Department for Communities and Local Government in 2007 as Director General HR and Transformational Change. Prior to this, he held senior management positions in SIRVA, a leading worldwide provider of company relocation services and moving solutions, Fiat and retailers Wickes and B&Q.

Paul Haynes - strategic development director

Paul joined Four Seasons Health Care in October 2014 and is responsible for strategy, strategic relationships and business development across the organisation. Paul started working in the care industry at 16 as a care assistant and progressed through his career training and working as a care manager for adult services, a care home manager and a regional manager across these roles Paul has always worked with older people, people with learning disabilities and people with mental health needs. For the last 6 years Paul worked at Barchester Healthcare initially as Director of Strategy and Development and for the last 2 years as Managing Director of the specialist services division, Swanton Care & Community.

Paul's role at Four Seasons includes developing collaborative relationships with other provider organisations, stakeholder engagement with government, regulators and commissioners at a senior strategic level and supporting the organisation to develop local solutions to ensuring that Four Seasons is a responsive and innovative provider in the communities it provides services to.

Charlotte Oppong-Agyre - sales and marketing director

Joining Four Seasons in 2014, Charlotte brings a wealth of experience in healthcare marketing. Previous roles ranging from product manager for a medical device, brand manager for Anadin analgesics and business development in a private hospital, have always ensured the customer was at the heart of any activity. For the last 10 years, Charlotte headed up the Marketing and Communications team at Barchester Healthcare.

"I feel at home when I visit my mother and feel confident that she is being well looked after, I wouldn't want her to be anywhere else."

Relative of resident

A photograph of a carer and a resident