The Care Quality Commission
Since April 2009 all of our care homes in England are regulated by The Care Quality Commission (CQC).
CQC are the independent regulator for all health and social care services in England, whether they are provided by the NHS, local authorities, private companies or voluntary organisations. They also protect the rights of people detained under the Mental Health Act.
Throughout their work they make sure that the voices of people who use health and adult social care services are heard.
From April 2010 new essential standards of quality and safety are being introduced gradually across all health and adult social care services in England. All Care homes will be registered under these new standards by 1st October 2010.
The Care Quality Commission can be contacted in the following ways:
General enquiries
Telephone: 03000 616161 (customer services team are available 8.30am to 5.30pm, Monday to Friday)
Fax: 03000 616171
Web address www.cqc.org.uk
Address
Care Quality Commission National Correspondence Citygate Gallowgate Newcastle upon Tyne NE1 4PA
CQC are not able to investigate individual complaints but we they would like to hear about your experience. They would encourage you to seek a local resolution with your home.
Being able to look after the residents as if I were looking after my own family is important to me.
Care Assistant, Craigmount Care Home
Staff are wonderful
