Welcome to St. Helen's Care Home

St Helens Care Home has been a finalist in the Great British Care Awards.

Ours is a purpose-built property with spacious, airy rooms, a beautiful enclosed garden and a bright, spacious conservatory where residents can relax and enjoy the warmth of their surroundings. Getting out and about around Bishop Auckland is easy too, as we're very close to local shops and transport links.

Our Lister Unit caters to those with enduring mental health issues, while our Auckland Unit is tailored to those living with Dementia/Alzheimer's.

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Life at St. Helen's Care Home

A carer and a resident

I feel at home when I visit my mother and feel confident that she is being well looked after, I wouldn't want her to be anywhere else.

Relative of resident

The manager will always spend time taking to you and will help you with any problems you have. I would recommend the home to anyone

Resident

Excellent communications on progress and condition. The staff are very friendly and my mum is content.

Relative of resident

I can walk in to the Home and feel comfortable. Everybody is always so friendly. It just feels like going to my mums house and I don't worry about going home.

Relative of resident

The food is very good and if there is nothing on the menu I like an alternative is always offered. There are snacks and drinks available whenever I want one.

Resident

I am always informed of any changes to my mothers care or condition. Its gives me great peace of mind to know she is well cared for

Relative of resident

The number and variety of activities provided by the home is excellent.

Relative of resident

I don't know how to thank you all enough for the wonderful way in which you cared for my Dad. You made him feel special and loved. You made him happy.

Relative of resident

Types of care

Dementia care

People living with dementia have different needs, so either a residential or nursing care home...

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Respite care

Respite care, or short-stay care, means someone can stay at St. Helen's Care Home whether...

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Specialist care

St. Helen's Care Home also offers specialist help for adults and young people with different needs,...

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End of life / palliative care

It's vital that everyone gets the right care and support at this important and sensitive time....

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Facilities & services

Making care special is at the heart of St. Helen's Care Home in Bishop Auckland. Our philosophy starts with getting to know each person as an individual and understanding what they need.

  • All single rooms
  • On site hairdressing
  • Quiet lounge
  • TV lounge
  • Lifts
  • Landscaped gardens
  • Patio
  • Conservatory
  • Wi-fi

Our news

BJN-Nursing-Awards-2017

21 Mar 2017

Four Seasons Health Care were well represented at the finals of the British Journal of Nursing Awards earlier this month with four colleagues flying the flag for the organisation.

Gary Cousins was a runner up in the Infection Control and Prevention Nurse category, Colin Sheeran was a runner up in the Mental Health Nurse of the Year category and Joanne Strain was a runner up in the British Nurse of the Year category.

However, further plaudits need to be given to Alana Irvine who was crowned the Nutritional Nurse of the Year, after being nominated by colleagues for her continued commitment to residents’ nutrition.

Alana has been part of the driving force behind Four Seasons nutrition innovations to meet the varying needs of the people in our care. We are able to monitor residents’ nutritional needs, with technology that flags up weight loss, whether a resident has difficulty swallowing or needs assistance when eating or drinking to the care team.

Nutrition is something we take very seriously here at Four Seasons and Alana’s win recognises all of the hard work done across the board in this area.

Care Awards Logo

10 Nov 2016

Sandra Brown, Regional Manager for Durham has been crowned Regional Manager of the Year for the North East of England, South West and Bristol in the Four Seasons Health Care Awards 2016 and is through to the national finals.

These are the 1st Four Season’s Care Awards and this year over 700 people were nominated for awards by care home residents, colleagues and visitors. All entries have been of a very high standard making the judging process a difficult one. However, a winner had to be chosen and the nomination for Sandra demonstrated how she continues to make a difference and provide special resident experiences on a daily basis.

During the judging process for the Regional Manager of the Year award, the panel was looking at a number of different factors including the individual demonstrating exceptional leadership skills and the ability to prioritise the day to day challenges of the role. This individual has supported their homes and helped them to achieve the company’s strategic priorities whilst managing external stakeholders and keeping special resident experiences at the centre of everything they do.

Sandra was nominated by a colleague. His nomination read: “Sandra’s ability to organise her time and focus has supported all the teams in her region to produce all the necessary documentation that is required ensuring that they are compliant. When things are tough, Sandra is always there to cheer us up and always makes the supportive call to give us necessary encouragement. She is very deserving of the Regional Manager of the Year accolade.”

As the winner for the North East of England, South West and Bristol, Sandra is automatically through to the national Four Season’s Care Awards finals. She will meet a panel of judges in for the last round of judging and will then join finalists from across the UK in Birmingham for a special event to celebrate their achievements and discover if they have won a national award.

Amanda Cunningham, Managing Director for Four Seasons Health Care in the North East of England, South West and Bristol, said: “Sandra is a very worthy winner of this award. She has all the necessary skills and runs a very tight ship ensuring that everyone in her region is compliant with regulations. Any issues are sorted quickly, and she’s always on hand to offer support to anyone who needs it. Congratulations Sandra!”

The Care Awards were open to employees from all Four Seasons homes across the UK and central team members to celebrate their commitment in the delivery of high-quality services to 14,000 residents cared for in more than 300 locations.

The 14 categories have been created to recognise excellence in a variety of roles across the organisation ranging from ‘Registered Nurse of the Year’ to ‘Care Home Manager of the Year’. We also wanted to recognise the hard the dedication and commitment from our residents, their relatives and volunteers.

Tim Hammond, CEO of Four Seasons Health Care said: “The award categories are all really important as we want to highlight the fantastic people we have working here in our organization. However, I believe it is important to acknowledge the special people who go above and beyond to help others in the community, and this is why our ‘Resident or Relative Contribution’ and ‘Volunteer of the Year’ awards are so important to us.

“I look forward to seeing all of our Regional winners at the National Finals in December.”

Care Awards Logo

10 Nov 2016

Janet Wright, Home Manager at St Helens Care Home in Bishop Auckland has been crowned the Regional Specialist Services Champion for the North East of England, South West and Bristol in the Four Seasons Health Care Awards 2016 and is through to the national finals.

These are the 1st Four Season’s Care Awards and this Year over 700 people were nominated for awards by care home residents, colleagues and visitors. All entries have been of a very high standard making the judging process a difficult one. However, a winner had to be chosen and the nomination for Janet demonstrated how she continues to make a difference and provide special resident experiences on a daily basis.

During the judging process for the Regional Specialist Services Champion award, the panel was looking at a number of different factors including highlighting an individual who champions the diverse range of services we provide (enduring mental health, intermediate care, end of life care etc) whilst demonstrating their dedication to, and advocacy for, the people they care for.

Janet was nominated by a colleague. Her nomination read: “Janet is a unique and individual manager. St Helens is a very special place and this is noticeable as soon as you walk through the door. Janet is totally dedicated to her home and its very special residents I want to take this opportunity to say thank you Janet.

As the winner for the North East of England, South West and Bristol, Janet is automatically through to the national Four Season’s Care Awards finals. She will meet a panel of judges in for the last round of judging and will then join finalists from across the UK in Birmingham for a special event to celebrate their achievements and discover if they have won a national award.

Sandra Brown, Regional Manager for Four Seasons Health Care in Durham, said: “Janet is a terrific colleague who will do her upmost to support her care team, helping them to continually develop and improve the services they provide to their clients. She is constantly up skilling herself and passing her knowledge onto the rest of the team. Well done Janet, you’re a very worthy winner of this award.”

Amanda Cunningham, Managing Director for Four Seasons Health Care in the North East of England, South West and Bristol, said: “Janet is at the very heart of St Helens. The home provides excellent care for people suffering enduring mental health illnesses. Janet champions their cause and supports them through very challenging times. The home is unique and the team, under the support and dedication of their Manager, provide individual and personalized care. The home has an excellent reputation and this is almost certainly down to Janet and her personality.”

The Care Awards were open to employees from all Four Seasons homes across the UK and central team members to celebrate their commitment in the delivery of high-quality services to approximately 14,000 residents cared for in more than 300 locations.

The 14 categories have been created to recognise excellence in a variety of roles across the organisation ranging from ‘Carer/Support Worker of the Year’ to ‘Personal Activities Lead Champion’. We also wanted to recognise the hard the dedication and commitment from our residents, their relatives and volunteers.

Tim Hammond, CEO of Four Seasons Health Care said: “The award categories are all really important as we want to highlight the fantastic people we have working here in our organization. However, I believe it is important to acknowledge the special people who go above and beyond to help others in the community, and this is why our ‘Resident or Relative Contribution’ and ‘Volunteer of the Year’ awards are so important to us.

“I look forward to seeing all of our Regional winners at the National Finals in December.”

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Contact our care home

If you'd like to arrange a visit to St. Helen's Care Home in Bishop Auckland, or talk to us about our care options, please call, email, or fill in the contact form.

manager

Care Home Manager

Janet Wright

6 Manor Road, Bishop Auckland, DL14 9DL

01388 223311

01388 607 962

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