Keeping connected

How we are supporting families and residents when our homes have restricted visits

There has never been a better time to introduce our residents to technology and the younger generation to the joys of letter writing.

Staying in touch with loved ones is important to a resident's wellbeing and also provides reassurance to families. Here we share some of those current and traditional methods of communicating which are proving to be a big hit with our residents and families during this time of restricted visits.



Across our homes our teams are assisting residents with video calls on a daily basis to keep in touch with their families, friends and loved ones.

Family get-togethers via video are becoming increasingly commonplace, with the technology being used to celebrate birthdays or just to catch up with relatives. All generations are loving them.

Video calls have brought residents closer to their families at a time when social distancing means they can’t have any visitors.

Of course, the iPads in our homes can also be used for all sorts of recreational activities too. In the photo opposite we see two residents using them to find their favourite travel destinations.


Special Facebook Group Pages have been set up a safe and welcoming place for families to keep updated, share pictures and messages as well as being able to see what their loved ones are enjoying in the home.

These pages have been fundamental in helping families continue to feel connected not only with the home and relatives but other families too, so the essence of family is still able to flourish.

Celebrating birthdays and special occasions is something we do all the time in our homes – cakes, singing, cards and decorations . We share an example below of a post that shows a family's appreciation of seeing a birthday celebration in the home that they were unable to attend in person which we feel encapsulates the positive impact technology can have on hearts and minds.


Our homes have asked people in the local community to become a 'Postcard Pal' to keep residents connected and cheery by sending in their drawings, letters and cards so the care team can share them with everyone who lives there and bring a smile to their faces as you can see from some of these photographs.

There has been an overwhelming response with many homes receiving so many lovely
letters, cards and pictures from local children as part of the home’s ‘Postcard Pals’ initiative as well as those from friends and families and the wider community.

Mill House Home Manager, Michael Daglish said: “Our residents would be delighted to hear from anyone who has a moment to spare to send in their news. It could be a drawing or little message, something about your hobby, interest, favourite food, pets, animals, travels – almost anything goes. Your cards and creative work will be shared with all our residents. Thank you in advance for any postcards of happiness sent into our homes, they really do bring us all such joy!”

Find out more about how to become a Postcard Pal.


Families can still email and telephone the home to directly speak to relatives, arrange a video call or just keep updated. 

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