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Living Well Together

Back to Providing Care During Coronavirus: Safety Assured
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Robust cleaning


We are committed to achieving the highest standard of cleanliness and hygiene to control the spread of infection and illness in our homes. In addition to our detailed cleaning manual for team members, we have support tools available such as cleaning schedules and method cards to ensure cleaning and disinfection is carried out effectively, focusing on high risk infection areas, surfaces and hand touch points.

Standardisation is achieved throughout our care homes thanks to a company-wide chemical product list and all products are purchased from approved suppliers and supported by evidence of their efficacy and the required health and safety information.

We have reviewed and reissued our housekeeping manuals, schedules and support documentation and completed training with all members of our housekeeping teams so that they are all well-equipped. This included a home by home review with our cleaning and hygiene products supplier as an external specialist.

Food safety management

Our food safety management system has also been reviewed in light of the pandemic and includes a new standard operating procedure for cleaning and disinfecting service equipment.


In terms of laundry, effective processes are in place for the safe and sustainable handling and transporting of linen to prevent exposure to the team, their clothing and the environment – including on-site uniform cleaning.

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