Our Home to Home Promise
Helping you to settle in with our Home to Home Promise
Our Home to Home Promise is our commitment to do everything we can to help you feel at home. After all, feeling well looked after is as much about creating a sense of home as it is about providing good quality care.
Before moving in
We promise to get to know a little about you, your family and friends, finding out what you want and need from us and making sure it’s all in place.
We’ll provide you with lots of practical guidance and advice and invite you, your family and friends to spend some time in the home, getting to know the place, the care team and fellow residents.
We promise to give everyone a warm welcome with tea and biscuits on arrival. Your room will be carefully prepared, including any personal things that have been brought in advance.
Family and friends are encouraged to stay as long as they wish and there will always be someone on hand to provide advice and reassurance.
We promise not to bombard you with too much information in the first few days. When you’re ready we’ll introduce you to other residents and members of the team.
We’ll help you to become familiarised with the home and its routine, such as hairdressing and chiropody visits, the entertainment programme and where to find drinks and snacks. Our chef will ask about your favourite meals and how you like them cooked.
Once you’re settled, our Home Manager will check to find out if there’s anything else we can do to help you feel at home. There will always be someone with the time to sit down for a chat about anything at all, however big or small. We will also explain our Quality of Life Programme and how to use the iPads to report on any niggles or issues, so we can provide more of what you like, and make your stay as enjoyable as possible.
“The staff were lovely when we first came and were really welcoming. You get to think about them as friends. We have a laugh and a chat.”
“The room felt ready. I chose wallpaper and curtains and the home had it all ready for Mum they day she moved in.” Resident’s daughter.
“It’s like home-from-home. I can sit here with staff and it’s just like being with my own family”. Resident’s daughter