Paul Hayes - Chief Commercial Officer, Four Seasons Health Care
Paul is the Chief Commercial Officer at Four Seasons and has responsibility for commissioning, operations, strategy, growth, and service development. Paul oversees intermediate care operations and has led on the growth of Four Seasons intermediate care services in England as well as developing a national clinical support team who have developed the Intermediate Care Framework.
Paul started working in health and social care at age 16, as a care assistant in a nursing home for older people with dementia. Over the past two decades Paul has worked in both the statutory and independent sectors, working in social work care management in adult social care for local authorities and has developed extensive experience in the care home provider sector working as a home manager, regional manager and for the past 12 years as a director in senior leadership teams in three of the largest independent care providers in the UK. Paul has worked with older people and people with dementia and also has worked in services supporting people with learning disabilities and people with mental health needs.
Paul has served as a co-chair of Care England’s Learning Disability group and a non-executive director at Learning Disability England. Paul is a steering group member for NHS England’s Out of Hospital / Urgent Care Network and has contributed to many publications and guides to reducing delayed transfers of care and better use of care homes in supporting local health and social care systems. Paul has an MBA from the International Management College and is a graduate of the Harvard Business School from the Advanced Management Programme in International Healthcare Delivery. Paul is currently studying Global Health Care Innovation and Strategy at Imperial Business School, London.
"As the NHS continue to experience growing pressure, it is important organisations like Four Seasons work proactively with health and social care commissioners to think about how we can utilise care homes to provide a broader range of preventative primary and community health care." Paul Hayes