Visiting family and friends in our homes
The welfare and safety of residents and colleagues is our number one priority and we recognise that those living in care homes remain vulnerable to COVID-19. However, regular contact with loved ones is an important factor in the lives of our residents and their families and so we are following a cautious approach to supporting visits to our homes.
All visitors are asked to follow our Visitor Protocol, which includes a declaration on arrival, use of PPE and social distancing measures. The Home’s Visitor Champion will welcome all visitors and support the visit to be successful.
We continue to monitor the situation for each home and their local communities and adjust the visiting policy to the current situation, so please check the website page for your care home of choice for updates or enquire with the Home Manager.
Whatever the current situation at each home, we continue to do all we can to keep everyone connected and in touch with one another with our teams assisting residents with telephone and video calls as well as emails and letters.
Your safety is our priority
Although staying safe is always a priority, we have adapted and added new measures to ensure the wellbeing of all residents during these times.Find out how we're keeping your loved ones safe