Visiting family and friends in our homes

We look forward to welcoming you and ask for your continued support by taking this best practice guidance into consideration. The guidance will be reviewed on an ongoing basis in line with national guidance and the situation in the home and local area. 

Whatever the current situation at each home, we continue to do all we can to keep everyone connected and in touch with one another with our teams assisting residents with telephone and video calls as well as emails and letters.

 

Frequently Asked Questions About Visiting a Resident 

  • Who can visit?

    Visits are not restricted but we do ask whenever possible, you continue to organise your visit in advance to help us ensure residents are ready to welcome visitors. 

    Please do not visit the care home if you are self-isolating, have tested positive or experienced symptoms of Covid-19 in the past 14 days

    Please do not visit if you are showing symptoms of other transmissible viruses or infections, such as cough, high temperature, diarrhoea or vomiting, until at least 5 days after you feel better.

  • When can I come and visit?

    Visitors to our homes are welcome to visit at any time and there is no longer a limit on the number of visitors or the time length of visits

  • Can my relative / friend have a visit from me?

    We support all residents have receive visits from family and friends.

  • How many visits can my relative receive each week?

    We have no restrictions on visits at this time. However in the event of a Covid-19 outbreak within the home, we may need to make adjustments to follow local government guidance which could impact areas such as visitor numbers, testing and the requirement to wear a face mask. In these circumstances, we are committed to enabling all residents to continue having a visitor during an outbreak.

  • How long can I visit for?

    We don't have restrictions on visiting times, although many homes prefer visiting to take place outside meal times. 

  • How do I book my visit?

    We ask that, whenever possible, you continue to organise your visit in advance with the home, either via our website fshc.co.uk/book-a-visit or over the phone, to help us ensure residents are ready to welcome visitors

  • What do I do if I need to change or cancel my booked visit?

    You can change or cancel your booked visit by clicking the details on your confirmation email.

  • What do I need to do when visiting?

    On arrival you will be asked to sign the visitor’s book. There is no longer a need to wear a face mask throughout your visit, unless it is your personal preference

    Although having a negative LFD test prior to visiting is no longer a requirement, please seriously consider continuing to test before visiting to avoid bringing Covid-19 into your loved one’s home

    Please wash your hands thoroughly on arrival at the care home and at regular intervals during your visit.  You can now spend time more freely within the home, benefiting from our communal areas

  • Can residents continue having visitors if there is infection in the home?

    In the event of a Covid-19 outbreak within the home, we may need to make adjustments to follow local government guidance which could impact areas such as visitor numbers, testing and the requirement to wear a face mask. In these circumstances, we are committed to enabling all residents to continue having a visitor during an outbreak.

  

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