Visiting family and friends in our homes
The welfare and safety of residents and colleagues is our number one priority and we recognise that those living in care homes remain vulnerable to COVID-19. However, regular contact with loved ones is an important factor in the lives of our residents and their families and so we are following a cautious approach to supporting visits to our homes.
All visitors are asked to follow our Visitor Protocol, which includes a declaration on arrival, and the use of PPE for indoor visits. The Home’s Visitor Champion will welcome all visitors and support the visit to be successful.
We continue to monitor the situation for each home and their local communities and adjust the visiting policy to the current situation, so please check the website page for your care home of choice for updates or enquire with the Home Manager.
Whatever the current situation at each home, we continue to do all we can to keep everyone connected and in touch with one another with our teams assisting residents with telephone and video calls as well as emails and letters.
Frequently Asked Questions About Visiting a Resident
Who can visit?
At this time, the visits are restricted to one person member of the family or one friend per visit each week. Unfortunately children and animals are not allowed.
In Scotland and Northern Ireland, we are supporting two visitors per visit when taking place outside.
When can i come and visit?
The care home will publish their available visiting dates and times for resident visits on the website – available here https://www.fshc.co.uk/book-a-visit
Can my relative / friend have a visit from me?
We support all residents have receive visits from family and friends.
How many visits can my relative receive each week?
Each resident can have one visit per week wherever possible. Further visits will be by exception only and agreed by the Home Manager in advance.
How long can I visit for?
In England, each visit will be 30 minutes in length. In Scotland and Northern Ireland, the visit will be a maximum of one hour in length.
How do I book my visit?
Please book your visit in advance on the following page - https://www.fshc.co.uk/book-a-visit
This new online booking system enables the teams to manage visiting as effectively as possible, and also allows you, as the visitor, an easy to use system to organise your visits. Each home displays the dates and times of available visiting sessions
How far in advance can I book my visit?
You can book your visit 4 weeks in advance.
How do I know if my visit is booked?
On booking you will receive a confirmation email.
What do I do if I need to change or cancel my booked visit?
You can change or cancel your booked visit by clicking the details on your confirmation email.
What do I need to do when visiting?
All visits are supported by our Visitor Champions. You will be asked to follow our current Visitor Protocol which will include a declaration on arrival, having your temperature taken, the use of PPE and following social distancing measures throughout your visit.
Living Well Together
Its important that everyone, whether they're staff or residents feel safe and comfortable in a Four Seasons' home. Find out more about how we ensure that everyone can live well together.Find out more