Welcome to Ashbourne Care Home

At Ashbourne Care Home in the historic market town of Dudley we pride ourselves on our homely and welcoming atmosphere.

Our numerous communal and quiet lounges are popular with all residents, who enjoy families and friends joining them for get-togethers.

At Ashbourne Care Home residents are considered part of the family. We put their health and happiness at the heart of everything we do, and our dedicated team of nurses and carers actively encourage residents to take part in all decisions - contributing to everything from the way their rooms look to the therapies they receive.

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Life at Ashbourne Care Home

A carer and a resident

Never had any problems whatsoever. Pleasant environment, safe, secure. Good food and lovely caring staff.

Nick Wooldridge, Nephew of Resident/Service User at Ashbourne Care Home

My husband and I have always had excellent care and attention from both management and staff. We think they are the best and all deserve a medal for their dedication to everyone they come into contact with.

Margaret Jennings, Resident / Service User at Ashbourne Care Home

My father was a resident between March 2012 and 1st June 2013. I cannot praise the staff enough, from the domestic to the management. My father, myself and the family were treated with utmost respect. During my father’s last three days when he was terminally ill, the kindness and support they gave to me and my dad's sister was tremendous. Special mention too to the night staff whom we hadn't met before. The standards certainly did not drop. What a team- 1st class.

Lynn Allen, Daughter of Resident/Service User at Ashbourne Care Home

My mother moved from the early stages of Alzheimers to the middle stage of the illness whilst I was endeavouring to care for her myself at her own home quite rapidly (roughly eight to ten months). Since being cared for by a conscientious team of staff for the past two years at this care home she has maintained good physical health and has remained 'contented' and steady in the dementia (without drugs!) All aspects of her care needs are met by this team excellently!

Cheryl Jones, Daughter of Resident/Service User at Ashbourne Care Home

I would recommend anyone to have their relatives in the home. The standard of care for service users is wonderful. Dignity is maintained at all times and residents are very well looked after.

Michael Smith, Brother of Resident/Service User at Ashbourne Care Home

My father only moved to the home yesterday 15/10/13. After having been in extra care housing for the last 2 years, he had a fall and some problems which put him in hospital for 5 weeks, and whilst in there was diagnosed with early stage Dementia and has other health issues. To get to the point, I had it thrust upon me very quickly that he couldn't go back to his home and had to go into 24 hour care. I had just a few days to sort everything out and searched high and low for a suitable care home to meet my dad's needs.

I have to say that Annette and all her team helped me so much. I was in there everyday asking questions, looking around (basically being a pain), but they never made me feel like that at all. They were all so kind and helpful and I decided that this was the place for my dad. I know this is early days for me to be recommending the home but they all have made the process so much easier to bear and I would recommend anyone who is looking for care for a relative to look here. My dad was made to feel so special when he arrived I know he was worried and scared but the smile on his face said it all with all the care and attention he received yesterday. I expected a call in the night to say he was playing up but nothing. I called this morning all was well he was still fast asleep (lazy lazy ha ha) so he must be comfortable.

I will be on here again in the future I'm sure, saying how excellent the care is, because I truly believe that the staff there will do an excellent job with my dad.
Thank you so much to Annette and all your team for making such a horrible time so much easier and for making my dad feel so comfortable so quickly
The only reason I haven't put Excellent for everything is I can't judge those things yet, but I'm sure they will change to excellent on my next recommendation

wendy mckenzie, Daughter of Resident/Service User at Ashbourne Care Home

All the staff are very kind and caring I feel they could put a little more effort into the activity site of the home. Saying that mum hasn't been in the home for long and I haven't had time to asses everything.

Susan Harvey, Daughter of Resident/Service User at Ashbourne Care Home

They are doing their very best for his complaint cannot fault the care in anyway at all, everyone are very good to him.

Barbara Jones, Sister-in-law of Resident/Service User at Ashbourne Care Home

Whilst visiting my uncle I have been extremely impressed with this care home in many ways, cleanliness is fantastic and residents always happy. The staff are welcoming and helpful and friendly. I would without a doubt recommend the home to others.

T L Fisher, Niece of Resident/Service User at Ashbourne Care Home

I have always found the staff caring, compassionate and attentive this is a very demanding environment and occasionally resources are challenging resulting in people having to wait say for toilet breaks which can be distressing. The staff are however apologetic the staff do their best to keep the residents occupied and will involve the visitors. The home is friendly, warm and clean. Food looks wholesome they bend over backwards to make sure nobody wants for anything, the family were sceptical at first but now along with my mother in law are more than happy she is well cared for.

Chris McCabe, Son-in-law of Resident/Service User at Ashbourne Care Home

Types of care

Residential care

This is for those who may need some help with daily activities such as eating, washing,...

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Dementia care

People living with dementia have different needs, so either a residential or nursing care home...

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Respite care

Respite care, or short-stay care, means someone can stay at Ashbourne Care Home whether they...

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Facilities & services

Making care special is at the heart of Ashbourne Care Home in Dudley. Our philosophy starts with getting to know each person as an individual and understanding what they need.

  • All single rooms
  • On site hairdressing
  • Library
  • Quiet lounge
  • TV lounge
  • Lifts
  • Landscaped gardens
  • Patio
  • Sensory gardens
  • Wi-fi

Our news

Northwest-CHAPs-Graduation-Dec-2017

5 Jan 2018

People embark on a career path because it’s something they love, they yearn to develop, grow and blossom in their profession.

Here at Four Seasons Health Care, Care Assistants can up-skill themselves on the organisations Care Home Assistant Practitioner (CHAP) Programme.

On Thursday 20th December 2017, a graduation ceremony was held at Shawcross Social Club in Wigan, celebrating the achievements of 47 newly qualified CHAPs.

Rachael Junge, Managing Director for Four Seasons in the North West of England, said: “Here at Four Seasons Health Care we take great pride in our CHAP Programme, and everyone who undertakes the intense 12 week course. I want to congratulate all of the CHAPs for graduating; your hard work and dedication have paid off. These are the first CHAPs in my area, and I’m absolutely delighted at all of your achievements.

“The Programme is innovative and helps the CHAPs to provide invaluable support to the nurses in the homes.

“All the CHAPs have come through this long journey and I want to thank you for your commitment. I also want to thank the Nurse mentors who have guided and supported the CHAPs every step of the way. Well done everyone!”

The newly qualified CHAPs are now able to provide some general nursing duties such as medication rounds. This benefits the home as it enables the nurse to deal with more complex issues.

Would you like to work for Four Seasons? Take a look at our current vacancies on our careers page.

FSHC-TJ-Award-Success-Dec-2017

11 Dec 2017

Four Seasons Health Care picked up three accolades on Tuesday 5th December 2017 at the Training Journal (TJ) Awards. Winning three categories meant that Four Seasons Health Care led the way, as they were the only organisation to win in multiple categories.

Who were the winners?

The Dementia Care Framework won the ‘Best Change Management Programme’, which is a fantastic achievement and further highlights the positive impact this is having on the lives of people living in Four Seasons homes with dementia.

The Judges commented: “We recognise Four Health Care work in the field of dementia care as innovative and thorough in its approach, being both effective and transformative. It had a bold vision that was well executed in a challenging environment.”

The Care Home Nursing Journal (CNJ), Four Seasons’ very own internal publication to develop nurse knowledge and share best practice won its category of ‘Best Organisational Development Programme'.

The Judges commented: “The design of this intervention, which on the surface appears very simple, completely meets the needs of the organisation and has had significant impact. A particular strength was that Four Seasons Health Care decided to make these resources freely available to anyone, making the impact even greater and is improving healthcare outcomes in care homes everywhere.”

The CNJ is available to view on the Four Seasons website here.

Finally, Louise Morris the Care Home Assistant Practitioner (CHAP) Lead won the main award of the night and was crowned the ‘Learning and Development Professional of the Year’.

The Judges stated: “Louise has had a transformational impact, not only on the learning and development of staff at Four Seasons Health Care, but also on the well-being of residents. Through a review of an existing programme, Louise drove design and improvement which has had significant benefits through improved care, staff practice and confidence and commitment to their work and professional development.”

More information about the role of a CHAP is available on the Four Seasons website here.

Congratulations to everyone on this fantastic achievement!

Ashbourne-Care-Home-Dudley-DCF-Accreditation-2017

24 Aug 2017

Ashbourne Care Home in Dudley has been accredited for a pioneering dementia care approach.

The care team at Ashbourne Care Home is celebrating being accredited for a radically different approach of care for people living with dementia.

The Dementia Care Framework is a unique step forward in the personalisation of care for people living with dementia. The care team uses exclusive purpose-designed technology to help build and continuously update a picture of each resident’s individual experience of their care and their physical, psychological and emotional well-being, so that their care can be adjusted to their changing needs.

The pioneering home is part of Four Seasons Health Care which spent two years developing and testing the new approach. The home hosted a carnival themed party on Wednesday 2nd August 2017 for care commissioners, other health and social care professionals and relatives to introduce the Dementia Care Framework to them.

Rachael Junge, Managing Director for the North West of England said: “This is next generation dementia care to make life better for the person with dementia and we are excited to offer it. A vital part of the Framework is the bespoke support and training the team throughout the home receives with additional support and training for those, working within our dementia services. This goes beyond the practicalities of caring for someone with dementia and through simulation gives them a deeper understanding of what it is like to live with dementia.”

Anette Allen, Home Manager, said: “Special thanks go to John and Bev for all their hard work on the environment and the Ducks garden. I also want to thank our CQC Inspector Alison Hillis for taking the time out to attend and Laura Steward from the DCF team for all her support. A great day had by all.”

In addition to the support and training, there are three additional components to the Dementia Care Framework – personal care reviews, Resident and Family Charters.

At the heart of the Dementia Care Framework is a personal care review process which is continuously updated electronically by care staff to give a comprehensive and current picture of each resident.

Thought to be the first of its type worldwide, it is based on 320 recognised standards, including NICE Guidelines (National Institute for Health and Care Excellence) and Alzheimer’s Society best practice guidance. It replaces paper-based audits that are slow and almost always behind the changing care needs of the person.

The resident and family charters were developed in consultation with residents, family members, health and social care professionals and care teams, taking account of over 400 comments.

The resident charter sets out their rights, the standards of care they can expect and commitment to provide for their personal needs and preferences.

The family charter, sets out the support that they can expect to receive and how they can input to planning their relative’s care.

Only when a home achieves key standards within the Dementia Care Framework does it receive Four Seasons Accreditation for the quality of its dementia care.

To find out more about this fundamentally different approach to dementia care please visit carehomes.fshc.co.uk/dcf or email dementiacare@fshc.co.uk

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Contact our care home

If you'd like to arrange a visit to Ashbourne Care Home in Dudley, or talk to us about our care options, please call, email, or fill in the contact form.

manager

Care Home Manager

Annette Allen

Lightwood Road, Dudley, DY1 2RS

01384 505392

01384 231407

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