Welcome to Elm Bank Care Home

You'll find Elm Bank in Hexham, Northumberland. Here we provide high quality care 24 hours a day.

Our Dementia Care Framework Plaque

We are especially trained in caring for those living with dementia. Our unique approach is based on understanding dementia form the resident’s perspective, enabling us to deliver Special Resident Experiences and consistently good care everywhere.

People living here have varying needs, from specialist support and help with everyday living, to just needing a helping hand to retain some independence.

We offer residential care, and respite care to give home carers a much needed break. Some individuals stay with us permanently, others for shorter periods.

Ours is a modern purpose-built home. Its mature gardens have flower beds, and a patio area where residents enjoy the lovely views.

Inside, people pursue their hobbies in communal and quiet lounges throughout the property. Many rooms have French windows onto the patio, so residents can easily get outside.

All these spaces are used for relaxing and socialising in, and are great for inviting friends and families to when they visit.

Contact our care home

Life at Elm Bank Care Home

A carer and a resident

My father spent the last few weeks of his life here, and they could not possibly have been happier, more comfortable or more dignified. The standard of true, loving care is quite outstanding. It is a matter of enduring comfort to me and my family that at the close of his life he was so settled and so well looked after; and at his death the whole family was treated with wonderful consideration.

David Oliver, Son of Resident/Service User at Elm Bank Care Home

Excellent level of care in EMI/Dementia unit.

Desmond Richards, Son of Resident/Service User at Elm Bank Care Home

Staff are incredibly kind and thoughtful. I do think the staff work very hard for not enough remuneration, which has to have a knock on effect with recruitment.

Jani Keep, Daughter of Resident/Service User at Elm Bank Care Home

My father has now been in here for nine months. All the staff (management to domestic) are all very friendly and professional. The carers are very good, treating dad with dignity and care. Overall the family are very happy with Dene Grange.

Margaret Telfer, Daughter of Resident/Service User at Elm Bank Care Home

I find the home very caring and staff very obliging and helpful.

Margaret Stroughair, Wife of Resident/Service User at Elm Bank Care Home

Types of care

Residential care

This is for those who may need some help with daily activities such as eating, washing,...

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Dementia care

People living with dementia have different needs, so either a residential or nursing care home...

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Respite care

Respite care, or short-stay care, means someone can stay at Elm Bank Care Home whether...

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Specialist care

Elm Bank Care Home also offers specialist help for adults and young people with different...

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End of life / palliative care

It's vital that everyone gets the right care and support at this important and sensitive time....

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Facilities & services

Making care special is at the heart of Elm Bank Care Home in Hexham. Our philosophy starts with getting to know each person as an individual and understanding what they need.

  • All single rooms
  • On site hairdressing
  • Library
  • TV lounge
  • Lifts
  • Landscaped gardens
  • Patio
  • Conservatory
  • Wi-fi

Our news

9-CHAPS-Graduate-Northern-Ireland-2017

20 Sep 2017

Here at Four Seasons we value all of our team members. We encourage and support them to complete courses to help them develop their skills, enabling them to further enhance their career.

One such way for Care Assistants to do this, is for them to complete the Care Home Assistant Practitioners (CHAPs) 12 week training programme. Whilst completing this course, the Care Assistants can learn how to support nurses with certain duties potentially freeing the nurse to deal with a more complex issue.

Nine of our Care Assistant in Northern Ireland enrolled onto this programme, and on Monday 4th September they successfully graduated as Care Home Assistant Practitioners.

Carol Cousins, Managing Director for Northern Ireland said: “The graduation of the 9 Care Home Assistant Practitioners in Northern Ireland is a hugely significant achievement as these special pioneers are the very first in such a role across the Care Home sector here.

"Having Mary Hinds the Director of Nursing from the Public Health Agency and HSC in NI along to present the awards has reinforced the positive impact that CHAPs have in delivering the best experience of care for our residents."

More information about our CHAPs Programme is available in our careers section.

FSHC-Care-Awards-Launch-2017

4 Aug 2017

Following on from the success of last year’s Four Season’s Care Awards, which saw 1,200 nominations and over 80 colleagues, residents and volunteers receiving accolades both at a regional and national level.

This year’s awards are now open!

You can nominate people for the following categories:

  • Care Assistant/Support Worker of the Year
  • Senior Care Assistant of the Year
  • Care Home Assistant Practitioner/Senior Nursing Care Assistant (CHAP/SNCA) of the Year
  • Registered Nurse of the Year
  • Dementia Care Champion
  • Specialist Services Champion
  • Personal Activities Lead Champion
  • Support Team Member of the Year
  • Regional and Central Support Team Member of the Year
  • Deputy Home Manager of the Year
  • Registered Care Home Manager of the Year
  • Regional Manager of the Year
  • Resident or Relative Contribution
  • Volunteer of the Year
  • Our Values Champion

For more information about the categories visit our Care Awards page here. You can nominate colleagues, residents or volunteers from your home here. The deadline for nominations is 5pm on 30th September 2017.

Who will be your 2017 champions?

care home awards

21 Apr 2017

Elm Bank Care Home in Hexham, has been named in the ‘Top 20 Recommended Homes’ in the North East of England by CareHome.co.uk.

The prestigious award highlights the most recommended care homes in each region of the United Kingdom. The awards are based on thousands of reviews and recommendations received from residents, family and friends.

Jayne Appleby, Home Manager said: “I’m delighted that Elm Bank has received this award. To be named one of the ‘Top 20 Recommended Homes’ in the North East is a fantastic achievement. It’s great to see that the feedback we’ve received in the home, has been mirrored on a regional scale. Our Quality of Life Data, which allows us to monitor and act on feedback almost instantly, shows that in the last three months all of our residents are happy living here.”

Jacky Reed, Four Seasons Managing Director for the North East of England said: “I want to pass my congratulations onto everyone at Elm Bank Care Home on their award. This is a fantastic achievement and shows that the hard work and dedication from the team has paid dividends. The reviews on CareHome.co.uk are fantastic.”

Are you looking for a care home in Hexham? Elm Bank offers support for all types of care including residential care, dementia care, respite care, specialist care and end of life/palliative care.

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Contact our care home

If you'd like to arrange a visit to Elm Bank Care Home in Hexham, or talk to us about our care options, please call, email, or fill in the contact form.

Care home manager: Jayne Appleby

Dene Road, Hexham, NE46 1HW

01434 734335

01434 607010

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