Welcome to Elm Bank Care Home

You'll find Elm Bank in Hexham, Northumberland. Here we provide high quality care 24 hours a day.

Our Dementia Care Framework Plaque

We are especially trained in caring for those living with dementia. Our unique approach is based on understanding dementia form the resident’s perspective, enabling us to deliver Special Resident Experiences and consistently good care everywhere.

People living here have varying needs, from specialist support and help with everyday living, to just needing a helping hand to retain some independence.

We offer residential care, and respite care to give home carers a much needed break. Some individuals stay with us permanently, others for shorter periods.

Ours is a modern purpose-built home. Its mature gardens have flower beds, and a patio area where residents enjoy the lovely views.

Inside, people pursue their hobbies in communal and quiet lounges throughout the property. Many rooms have French windows onto the patio, so residents can easily get outside.

All these spaces are used for relaxing and socialising in, and are great for inviting friends and families to when they visit.

Contact our care home

Life at Elm Bank Care Home

A carer and a resident

My father spent the last few weeks of his life here, and they could not possibly have been happier, more comfortable or more dignified. The standard of true, loving care is quite outstanding. It is a matter of enduring comfort to me and my family that at the close of his life he was so settled and so well looked after; and at his death the whole family was treated with wonderful consideration.

David Oliver, Son of Resident/Service User at Elm Bank Care Home

Excellent level of care in EMI/Dementia unit.

Desmond Richards, Son of Resident/Service User at Elm Bank Care Home

Staff are incredibly kind and thoughtful. I do think the staff work very hard for not enough remuneration, which has to have a knock on effect with recruitment.

Jani Keep, Daughter of Resident/Service User at Elm Bank Care Home

My father has now been in here for nine months. All the staff (management to domestic) are all very friendly and professional. The carers are very good, treating dad with dignity and care. Overall the family are very happy with Dene Grange.

Margaret Telfer, Daughter of Resident/Service User at Elm Bank Care Home

I find the home very caring and staff very obliging and helpful.

Margaret Stroughair, Wife of Resident/Service User at Elm Bank Care Home

Types of care

Residential care

This is for those who may need some help with daily activities such as eating, washing,...

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Dementia care

People living with dementia have different needs, so either a residential or nursing care home...

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Respite care

Respite care, or short-stay care, means someone can stay at Elm Bank Care Home whether...

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Specialist care

Elm Bank Care Home also offers specialist help for adults and young people with different...

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End of life / palliative care

It's vital that everyone gets the right care and support at this important and sensitive time....

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Facilities & services

Making care special is at the heart of Elm Bank Care Home in Hexham. Our philosophy starts with getting to know each person as an individual and understanding what they need.

  • All single rooms
  • On site hairdressing
  • Library
  • TV lounge
  • Lifts
  • Landscaped gardens
  • Patio
  • Conservatory
  • Wi-fi

Our news

intermediate care HSJ guides

24 Apr 2017

As delayed transfers of care remain at record highs, how can we reduce unnecessary hospital stays for older people? That was the key question at an HSJ event held in association with Four Seasons Health Care.

The roundtable heard that the healthcare system often finds reasons not to deal with care home residents and looked at the success of an innovative collaboration between the NHS and care homes in Belfast.

With a collaborative approach between care homes and the NHS, older people are able to leave hospital and receive expert care, whilst assessing whether their long term future would be in their current home or a local care home. “The idea is that it would provide short term rehabilitation in conjunction with the two trusts in that area. The joint partnerships with the trusts I’ve worked with have just been amazing, and that’s what makes it work”, explained Janice Brown, Four Seasons’ regional manager for the Belfast and Newtownabbey area.

In addition to the improvements from a collaborative solution, South Eastern Health and Social Care Trust reported that the joint partnership approach of providing a bed in a care home reduced their yearly cost by more than half.

You can read further thoughts and insights from the HSJ Roundtable, in association with Four Seasons Health Care, at HSJ Roundtable Guides

care home awards

21 Apr 2017

Elm Bank Care Home in Hexham, has been named in the ‘Top 20 Recommended Homes’ in the North East of England by CareHome.co.uk.

The prestigious award highlights the most recommended care homes in each region of the United Kingdom. The awards are based on thousands of reviews and recommendations received from residents, family and friends.

Jayne Appleby, Home Manager said: “I’m delighted that Elm Bank has received this award. To be named one of the ‘Top 20 Recommended Homes’ in the North East is a fantastic achievement. It’s great to see that the feedback we’ve received in the home, has been mirrored on a regional scale. Our Quality of Life Data, which allows us to monitor and act on feedback almost instantly, shows that in the last three months all of our residents are happy living here.”

Jacky Reed, Four Seasons Managing Director for the North East of England said: “I want to pass my congratulations onto everyone at Elm Bank Care Home on their award. This is a fantastic achievement and shows that the hard work and dedication from the team has paid dividends. The reviews on CareHome.co.uk are fantastic.”

Are you looking for a care home in Hexham? Elm Bank offers support for all types of care including residential care, dementia care, respite care, specialist care and end of life/palliative care.

Elm-Bank-CHOD-2016

30 Jun 2016

The air was full of music at Elm Bank Care Home in Hexham as a special guest appearance from Pavarotti (as well as some other local entertainers) performed for residents on Friday 17th June.

Jayne Appleby, Home Manager, said: “Everyone had a lovely day, although Pavarotti wasn’t as talented as we all used to remember. The residents had a lovely time singing and dancing to the other entertainers. I want to thank them for coming in and providing the musical entertainment for us.”

Care Home Open Day is a UK wide initiative inviting care homes to open their doors to their local communities. Events like the one at Elm Bank Care Home will help to create lasting links between the residents and their local community.

Care Home Open Day is all about showing people what care homes are really about and how they can be at the centre of the local community, developing relationships across the generations.

Would you like to work for Four Seasons? Take a look at our list of current vacancies on the careers page.

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Contact our care home

If you'd like to arrange a visit to Elm Bank Care Home in Hexham, or talk to us about our care options, please call, email, or fill in the contact form.

Care home manager: Jayne Appleby

Dene Road, Hexham, NE46 1HW

01434 606767

01434 607010

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