Welcome to Elm Bank Care Home
You'll find Elm Bank in Hexham, Northumberland. Here we provide high quality care 24 hours a day.
We are especially trained in caring for those living with dementia. Our unique approach is based on understanding dementia form the resident’s perspective, enabling us to deliver Special Resident Experiences and consistently good care everywhere.
People living here have varying needs, from specialist support and help with everyday living, to just needing a helping hand to retain some independence.
We offer residential care, and respite care to give home carers a much needed break. Some individuals stay with us permanently, others for shorter periods.
Ours is a modern purpose-built home. Its mature gardens have flower beds, and a patio area where residents enjoy the lovely views.
Inside, people pursue their hobbies in communal and quiet lounges throughout the property. Many rooms have French windows onto the patio, so residents can easily get outside.
All these spaces are used for relaxing and socialising in, and are great for inviting friends and families to when they visit.
Life at Elm Bank Care Home
Our dedicated activities coordinator makes sure we have a full and varied calendar of events and goings-on.
Professional entertainers come to perform, and our minibus is great for trips to local places of interest including the library, park and the museum. We also enjoy outings to the Lake District, Whitehouse Farm and Washington Wetlands.
We also organise mini-breaks to places like Jersey, Paris and Berlin; and special meal nights, which residents and their friends and families love coming to.
Mealtimes are an enjoyable and sociable part of the day. Each of our dining areas has tables laid with fresh flowers and linen, and menus are displayed to show the choices available. Snacks, fresh fruit and refreshments are provided 24 hours a day.
We have themed meals including food and wine from around the world. And we enjoy catering for residents' special celebrations, such as birthdays and anniversaries.
My father spent the last few weeks of his life here, and they could not possibly have been happier, more comfortable or more dignified. The standard of true, loving care is quite outstanding. It is a matter of enduring comfort to me and my family that at the close of his life he was so settled and so well looked after; and at his death the whole family was treated with wonderful consideration.
Excellent level of care in EMI/Dementia unit.
Staff are incredibly kind and thoughtful. I do think the staff work very hard for not enough remuneration, which has to have a knock on effect with recruitment.
My father has now been in here for nine months. All the staff (management to domestic) are all very friendly and professional. The carers are very good, treating dad with dignity and care. Overall the family are very happy with Dene Grange.
I find the home very caring and staff very obliging and helpful.
Types of care
This is for those who may need some help with daily activities such as eating, washing,...
People living with dementia have different needs, so either a residential or nursing care home...
Respite care, or short-stay care, means someone can stay at Elm Bank Care Home whether...
Elm Bank Care Home also offers specialist help for adults and young people with different...
End of life / palliative care
It's vital that everyone gets the right care and support at this important and sensitive time....
Facilities & services
Making care special is at the heart of Elm Bank Care Home in Hexham. Our philosophy starts with getting to know each person as an individual and understanding what they need.
- All single rooms
- On site hairdressing
- TV lounge
- Landscaped gardens
5 Jan 2018
People embark on a career path because it’s something they love, they yearn to develop, grow and blossom in their profession.
Here at Four Seasons Health Care, Care Assistants can up-skill themselves on the organisations Care Home Assistant Practitioner (CHAP) Programme.
On Thursday 20th December 2017, a graduation ceremony was held at Shawcross Social Club in Wigan, celebrating the achievements of 47 newly qualified CHAPs.
Rachael Junge, Managing Director for Four Seasons in the North West of England, said: “Here at Four Seasons Health Care we take great pride in our CHAP Programme, and everyone who undertakes the intense 12 week course. I want to congratulate all of the CHAPs for graduating; your hard work and dedication have paid off. These are the first CHAPs in my area, and I’m absolutely delighted at all of your achievements.
“The Programme is innovative and helps the CHAPs to provide invaluable support to the nurses in the homes.
“All the CHAPs have come through this long journey and I want to thank you for your commitment. I also want to thank the Nurse mentors who have guided and supported the CHAPs every step of the way. Well done everyone!”
The newly qualified CHAPs are now able to provide some general nursing duties such as medication rounds. This benefits the home as it enables the nurse to deal with more complex issues.
Would you like to work for Four Seasons? Take a look at our current vacancies on our careers page.
11 Dec 2017
Four Seasons Health Care picked up three accolades on Tuesday 5th December 2017 at the Training Journal (TJ) Awards. Winning three categories meant that Four Seasons Health Care led the way, as they were the only organisation to win in multiple categories.
Who were the winners?
The Dementia Care Framework won the ‘Best Change Management Programme’, which is a fantastic achievement and further highlights the positive impact this is having on the lives of people living in Four Seasons homes with dementia.
The Judges commented: “We recognise Four Health Care work in the field of dementia care as innovative and thorough in its approach, being both effective and transformative. It had a bold vision that was well executed in a challenging environment.”
The Care Home Nursing Journal (CNJ), Four Seasons’ very own internal publication to develop nurse knowledge and share best practice won its category of ‘Best Organisational Development Programme'.
The Judges commented: “The design of this intervention, which on the surface appears very simple, completely meets the needs of the organisation and has had significant impact. A particular strength was that Four Seasons Health Care decided to make these resources freely available to anyone, making the impact even greater and is improving healthcare outcomes in care homes everywhere.”
Finally, Louise Morris the Care Home Assistant Practitioner (CHAP) Lead won the main award of the night and was crowned the ‘Learning and Development Professional of the Year’.
The Judges stated: “Louise has had a transformational impact, not only on the learning and development of staff at Four Seasons Health Care, but also on the well-being of residents. Through a review of an existing programme, Louise drove design and improvement which has had significant benefits through improved care, staff practice and confidence and commitment to their work and professional development.”
Congratulations to everyone on this fantastic achievement!
21 Apr 2017
The prestigious award highlights the most recommended care homes in each region of the United Kingdom. The awards are based on thousands of reviews and recommendations received from residents, family and friends.
Jayne Appleby, Home Manager said: “I’m delighted that Elm Bank has received this award. To be named one of the ‘Top 20 Recommended Homes’ in the North East is a fantastic achievement. It’s great to see that the feedback we’ve received in the home, has been mirrored on a regional scale. Our Quality of Life Data, which allows us to monitor and act on feedback almost instantly, shows that in the last three months all of our residents are happy living here.”
Jacky Reed, Four Seasons Managing Director for the North East of England said: “I want to pass my congratulations onto everyone at Elm Bank Care Home on their award. This is a fantastic achievement and shows that the hard work and dedication from the team has paid dividends. The reviews on CareHome.co.uk are fantastic.”