Welcome to Ladyville Lodge Care Home

You'll find Ladyville Lodge in North Ockendon, Essex.

Around the clock, and to meet residents' needs, we provide high quality specialist support, general assistance with everyday living, and respite care to give home carers a much needed break.

We also offer end-of-life care at a time residents and their families need dedicated help and support. We provide residential and nursing care. Some of our residents stay long term, others short term.

Ours is a purpose-built home in several acres of private land. Our mature gardens boast flower beds and a patio area where residents enjoy the stunning views. We also have a central courtyard where many enjoy their lunch in the open air.

Residents pursue their hobbies in communal and quiet lounges - perhaps watching TV, listening to music, or quietly reading. All these areas are used for relaxing and socialising, and are great places to invite friends and families to when they visit.

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Life at Ladyville Lodge Care Home

A carer and a resident

Our father needed palliative care and we were given Ladyville Lodge as a care home - we came to see the home and found it homely and friendly which we were impressed by. Our father was given a lovely room where he was able to see the ducks and chickens which he loved. I can only say that his short time at Ladyville Lodge was made as comfortable as possible - the staff gave care, compassion and dignity in his last days which made us feel better that he was getting the care that he deserved. Not only were they aware of the care for the persons living at the home but also for the relatives/friends who come to see them. I wished we had known about Ladyville before. Highly recommend.

Julie Coppin, Daughter of Resident/Service User at Ladyville Lodge Care Home

I cannot recommend this nursing home enough. With their friendly nature from the very 1st day my wife arrived.

Manager was so understanding and took so much pressure off of me too concentrate on my wife. All the staff from the sisters, nurses, cleaners, kitchen staff and even maintenance staff were so friendly, happy attitude it made it a little easier at this difficult time which in turn made it feel more like home.

Down to earth caring people, not only for my wife, but for me also.

To trust another person to care for a love one is a very difficult thing to do. These people took that worry away but still not easy. From small things like favorite meals to hourly care, nothing was an issue or problem.

If I thought too me, there was a problem, I'd ask and I got told exactly how they were caring hourly, daily, etc and any future care planned ahead etc.

The single room my wife had looked out into the garden/patio area which is lovely. Unfortunately my wife could not get about to see the rest of the garden/out doors, but this open space looks across fields so a little peace of country side and not surrounded by other buildings.

This is a POSITIVE not a negative, even till the end the staff were with me and my family and still caring for my wife and me.

Thank you to the Manager and the many staff again and even now with your support. X

Eddie Smith, Husband of Resident/Service User at Ladyville Lodge Care Home

My mother required palliative care and due to the age of my mother the choice was very limited, we had a choice of three however Ladyville Lodge was by far the best. When we visited the home before moving my mother, we found the place, welcoming, homely and clean which we were impressed by. My mum had a lovely room where she was able to see the garden. She was only at the home for a month but in that time she was cared for excellently and made as comfortable as possible. The staff were compassionate and caring especially on the day that she sadly passed away, they were also very supportive to relatives/friends who come to see her. As a family we would highly recommend. Thank you for all that you did for my mum.

Kim Brumley, Daughter of Resident/Service User at Ladyville Lodge Care Home

Types of care

Residential care

This is for those who may need some help with daily activities such as eating, washing,...

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Dementia care

People living with dementia have different needs, so either a residential or nursing care home...

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Nursing care

Someone may need nursing care if they have a certain physical condition or difficulties. This...

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Respite care

Respite care, or short-stay care, means someone can stay at Ladyville Lodge Care Home whether...

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End of life / palliative care

It's vital that everyone gets the right care and support at this important and sensitive time....

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Facilities & services

Making care special is at the heart of Ladyville Lodge Care Home in Ockendon. Our philosophy starts with getting to know each person as an individual and understanding what they need.

  • On site hairdressing
  • Quiet lounge
  • TV lounge
  • Lifts
  • Landscaped gardens
  • Patio
  • Wi-fi

Our news

intermediate care HSJ guides

24 Apr 2017

As delayed transfers of care remain at record highs, how can we reduce unnecessary hospital stays for older people? That was the key question at an HSJ event held in association with Four Seasons Health Care.

The roundtable heard that the healthcare system often finds reasons not to deal with care home residents and looked at the success of an innovative collaboration between the NHS and care homes in Belfast.

With a collaborative approach between care homes and the NHS, older people are able to leave hospital and receive expert care, whilst assessing whether their long term future would be in their current home or a local care home. “The idea is that it would provide short term rehabilitation in conjunction with the two trusts in that area. The joint partnerships with the trusts I’ve worked with have just been amazing, and that’s what makes it work”, explained Janice Brown, Four Seasons’ regional manager for the Belfast and Newtownabbey area.

In addition to the improvements from a collaborative solution, South Eastern Health and Social Care Trust reported that the joint partnership approach of providing a bed in a care home reduced their yearly cost by more than half.

You can read further thoughts and insights from the HSJ Roundtable, in association with Four Seasons Health Care, at HSJ Roundtable Guides


16 Mar 2017

Ladyville Lodge Care Home in Ockendon has achieved 100% satisfaction rating for its standard of care in a national survey of people living in care homes. It also scored 100% for residents saying they are happy living in the home.

The independent confidential survey was conducted by leading market research organisation Ipsos MORI for “Your Care Rating”.

Ladyville Lodge scored 91% or 913 points from a possible maximum of 1,000 for its overall performance rating, which is derived from four core themes: staff and care, home comforts, choice and having a say and the quality of life being experienced by the residents.

The home, which is operated by Four Seasons Health, achieved 100% rating for being safe and secure, and for the care team treating residents with kindness, dignity and respect. All respondents said that the care team understand them as an individual and are capable of providing the care they need.

The home scored over 95% or 951 out of a maximum of 1,000 around the theme of the quality of life for people living in the home.

It scored 100% among respondents for the choice of meals offered in the menus and the quality of food. It scored 96% for offering activities for residents to take part in if they want.

Marjorie Condacos, Regional Managing Director for Four Seasons Health Care, who run the home, said: "All the care team are delighted that in this independent national survey the residents at Ladyville Lodge rated the home so highly.

"The survey outcome corresponds with the responses we have had directly from residents, their relatives and care professionals who are able to give us instant feedback on a day to day basis about any aspect of care quality, by using iPads placed in the home with a touch-screen questionnaire linked to purpose designed software. This has been recording a 97% overall customer satisfaction rating.”

The home is rated as good by the Care Quality Commission.


8 Jan 2017

Residents from Ladyville Lodge Care Home in North Ockendon, went on a very special trip to The Queen’s Theatre in Hornchurch to watch a live Jazz concert.

Jane Maxwell, Home Manager, said: “Our residents don’t like to wait for the grass to grow under their feet, they love to make the most out of every opportunity lay before them. So naturally, a lot of them jumped at the chance of this recent trip out.

The residents enjoyed a spot of lunch, and being wowed by the Jazz musicians. When they returned home, the residents began planning their next trip out. They’re all trying to find a way to create another special experience to create new memories.”

Are you looking for a care home in North Ockendon? Ladyville Lodge Care Home offers support for all types of care including residential care, dementia care, nursing care, respite care and end of life/palliative care.

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Contact our care home

If you'd like to arrange a visit to Ladyville Lodge Care Home in Ockendon, or talk to us about our care options, please call, email, or fill in the contact form.


Care Home Manager

Jane Maxwell

Fen Lane, North Ockendon, Upminster, RM14 3PR

01708 241552

01708 854899

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