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Local Care Home Manager wins Regional Care Accolade

Joyce Turner, Home Manager at Doulton Court Care Home in Sutton-on-Sea has been crowned Registered Care Home Manager of the Year for the East of England in the Four Seasons Health Care Awards 2016 and is through to the national finals.

These are the 1st Four Season’s Care Awards and this year over 700 people were nominated for awards by care home residents, colleagues and visitors. All entries have been of a very high standard making the judging process a difficult one. However, a winner had to be chosen and the nomination for Joyce demonstrated how she continues to make a difference and provide special resident experiences on a daily basis.

During the judging process for the Registered Care Home Manager of the Year award, the panel was looking at a number of different factors including top of the range leadership skills, the ability to adapt and embrace initiatives such as our innovative Quality of Life Programme, as well as ensuring the efficient day to day running of the home

Joyce was nominated by a colleague. Her nomination read: “I have worked at Doulton Court for 20 years with a number of managers but since Joyce became Home Manager 4 years ago I have been amazed at the impact she has made throughout the home. Joyce consistently leads from the front by setting an excellent example. She is available 24 hours a day, 7 days a week to all residents, relatives and colleagues and always resolves every problem in a professional way. Her managerial skills are second to none and she always has the home's best interests at heart. In her eyes the residents take priority and she always aims to provide individual person centered care. During the time I have worked with Joyce it has become apparent how much she has changed the home into a happy, welcoming and friendly environment which has enhanced the home's reputation within the local community. I and my team of nurses especially feel very proud to work here and be associated with such a professional, caring and well run home.

As the winner for the East of England, Joyce is automatically through to the national Four Season’s Care Awards finals. She will meet a panel of judges in for the last round of judging and will then join finalists from across the UK in Birmingham for a special event to celebrate their achievements and discover if they have won a national award.

Jayne Clarke, Regional Manager Four Seasons for Lincolnshire and Humber, said: “Joyce has been very focused in driving the quality of care within the home. It is clear for all to see that this has had a positive impact on the residents. Joyce has the skill to bring her team along on the journey with her ensuring that they all share her vision. She works very hard to improve the well-being of the residents and her team. She is a well-rounded individual who has the skills required to make a meaningful difference.”

Sam Jacob, Managing Director for Four Seasons Health Care in the East of England, said: “Joyce should be commended for her commitment and loyalty here at Four Seasons. The endorsement she’s had from her colleagues is a testament to her. Congratulations Joyce, you’re a worthy winner of this award.”

The Care Awards were open to employees from all Four Seasons homes across the UK and central team members to celebrate their commitment in the delivery of high-quality services to 14,000 residents cared for in more than 300 locations.

The 14 categories have been created to recognise excellence in a variety of roles across the organisation ranging from ‘Registered Nurse of the Year’ to ‘Care Home Manager of the Year’. We also wanted to recognise the hard the dedication and commitment from our residents, their relatives and volunteers.

Tim Hammond, CEO of Four Seasons Health Care said: “The award categories are all really important as we want to highlight the fantastic people we have working here in our organization. However, I believe it is important to acknowledge the special people who go above and beyond to help others in the community, and this is why our ‘Resident or Relative Contribution’ and ‘Volunteer of the Year’ awards are so important to us.

“I look forward to seeing all of our Regional winners at the National Finals in December.”

Date published: 15 September 2017

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