The team at Laurels Lodge Care Home in Woodside have been honoured for their "love, care and attention" given to a late resident.
A relative wrote a heartfelt letter explaining how thankful she was for finding Laurels Lodge. She wrote "The love, care and attention given to Mum in the last 2 years of her life has been second to none.... You all treated me so well and I will always be forever in your debt. I will certainly miss my visits to Laurel's."
To thank the team, Sheila Gesma (Home Manager) presented the team with a Recognition of Care and Kindness award as a way of appreciation. A small awards ceremony was arranged and the relative was able to thank the team personally for all they have done.
Sheila explained: "I am proud of my staff for all their hard work and commitment - they deserve the recognition."
A ROCK award is a nationwide honour that specifically highlights the impact a Four Season Health Care employee has made on the lives of people living in one of their care homes. An internal prize, staff are nominated for an award by either residents, their relatives or friends, who have witnessed or experienced staff members demonstrating excellent standards of care and kindness in their role.
Date published: 15 September 2017