Residents from Beech Tree House Care Home in Goole has received outstanding results in a national survey put to its residents.
The home scored 946 out of a possible 1000 in the ‘Your Care Rating’ survey, over six per cent higher than the national average of 878.
Sam Jacob, Regional Managing Director, said: “All the care team are delighted that in this independent national survey the residents at Beech Tree House rated the home so highly.
“The survey outcome corresponds with the responses we have from Four Seasons’ own Quality of Life programme.
“This enables residents, their relatives and care professionals to give us instant feedback on a day to day basis about any aspect of care quality by using iPads placed in the home with a touch-screen questionnaire linked to purpose-designed software.”
Residents who took part in the survey said they were ‘satisfied with the overall standard of Beech Tree House’, and all of the residents who took part in the survey felt the home was a ‘safe and secure place to live.’
Another question asked whether residents felt like staff treated them with ‘kindness, dignity and respect’ which scored a 100% rating.
The benchmark score set by Your Care Rating is 878 out of 1000. The total score is marked across four main categories: staff and care, home and comforts, choice and having a say, and quality of life.
Beech Tree House scored 947 on staff and care and 926 on home and comforts, which includes the quality and choice of food available, along with the quality of the laundry service and the cleanliness of the home.
The home also scored 958 on choice and having a say, which covers the ease with which residents feel they can talk to senior staff about the service they receive, and 958 on quality of life.
Sam Jacob added: “We use the feedback to find and fix issues or niggles and to improve the residents’ experience.
“This feedback has been recording an average of more than 96 per cent overall satisfaction rating across our homes in the region over recent months, and this is improving month by month as the improvements are felt.”
Date published: 15 September 2017
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