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Care Assistant crowned Four Seasons Regional Values Champion

Mercy Nyarko, Care Assistant at Kingfisher House Care Home in Newmarket has been crowned Regional Values Champion for the South East of England in the Four Seasons Health Care Awards 2016 and is through to the national finals.

These are the 1st Four Season’s Care Awards and this year over 700 people were nominated for awards by care home residents, colleagues and visitors. All entries have been of a very high standard making the judging process a difficult one. However, a winner had to be chosen and the nomination for Mercy demonstrated how she continues to make a difference and provide special resident experiences on a daily basis.

During the judging process for the Regional Values Champion award, the panel was looking at a number of different factors including someone who strives to bring a little joy to everyday experiences, whilst always being respectful, trusted, caring and making a difference.

Mercy was nominated by a resident whom she cares for. Her nomination read: “I wish to nominate Mercy for her dedication to her work and care of the residents. She is always smiling and gives one a feeling of happiness and well-being. I remember my first morning in Kingfisher House when I felt nervous, she was the first carer I saw and she made me feel extremely welcome immediately. Thank you Mercy.

As the winner for South East England, Mercy is automatically through to the national Four Season’s Care Awards finals. She will meet a panel of judges in for the last round of judging and will then join finalists from the UK in Birmingham for a special event to celebrate their achievements and discover if they have won a national award.

Martin Murphy, Regional Manager for Four Seasons Health Care Anglia, said: “From what I know of Mercy, she is a very caring and compassionate individual who is always willing to offer support and a smile. She goes the extra mile for all the residents, seeing the best in everyone. The fact that she has been nominated by a resident is a very high endorsement indeed. Well done Mercy!”

Jo Vasey, Managing Director for Four Seasons Health Care in South East England, said: “The testimony for Mercy speaks volumes and really shows how she is living and breathing our company values, and being a member of the best teams in our homes. Her actions leads to happy and fulfilled residents, which is the reason we all wanted to work in the care sector. Congratulations Mercy, you are a worthy winner!”

The Care Awards were open to employees from all Four Seasons homes across the UK and central team members to celebrate their commitment in the delivery of high-quality services to 14,000 residents cared for in more than 300 locations.

The 14 categories have been created to recognise excellence in a variety of roles across the organisation ranging from ‘Registered Nurse of the Year’ to ‘Care Home Manager of the Year’. We also wanted to recognise the hard the dedication and commitment from our residents, their relatives and volunteers.

Tim Hammond, CEO of Four Seasons Health Care said: “The award categories are all really important as we want to highlight the fantastic people we have working here in our organization. However, I believe it is important to acknowledge the special people who go above and beyond to help others in the community, and this is why our ‘Resident or Relative Contribution’ and ‘Volunteer of the Year’ awards are so important to us.

“I look forward to seeing all of our Regional winners at the National Finals in December.”

Date published: 15 September 2017

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