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Care home scores high satisfaction rating in national survey

Aspen Lodge Care Home in Skegness has achieved 100% satisfaction rating for its quality of care in a national survey of people living in care homes. It also scored 96% for people saying they are happy living there.

The independent confidential survey was conducted by leading market research organisation Ipsos MORI for “Your Care Rating”.

Aspen Lodge, which is operated by Four Seasons Health Care, also achieved over 95% around the theme of the quality of life for people living in the home, with 955 points from a possible maximum of 1,000.

The home scored 93%, with 933 points from a possible maximum of 1,000, for its overall performance rating, which is derived from four core themes: staff and care, home comforts, choice and having a say and the quality of life being experienced by the respondent.

It achieved the maximum possible 100% rating for being safe and secure, with 100% for the care team treating residents with kindness, dignity and respect, 100% for understanding residents as individuals and for being sensitive to how they are feeling.

It scored 100% among respondents for the choice of meals offered and for the quality of food served.

Samantha Jacob, Regional Managing Director for Four Seasons Health Care, who run the home, said: "All the care team are delighted that in this independent national survey the residents at Aspen Lodge rated the home so highly.

"The survey outcome corresponds with the responses we have had directly from residents, their relatives and care professionals who are able to give us instant feedback on a day to day basis about any aspect of care quality, by using iPads placed in the home with a touch-screen questionnaire linked to purpose designed software. This has been recording a 97% overall customer satisfaction rating.”

The home is rated as “good” by the Care Quality Commission.

Date published: 15 September 2017

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