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Back to the floor with Gail Starling

We’ll be launching the 2017 Four Seasons Care Awards in the summer. In the meantime, we thought it would be nice to catch up with some of the winners of last year’s awards, to see what it’s been like since they’ve gone back to the floor.

This week we’ll be focusing on Gail Starling, Home Manager at Warrior Park Care Home in Hartlepool who won the Care Home Manager accolade.

Gail has only been with the organisation for 12 months, and what a 12 months it has been. Gail and the team at Warrior Park have been working hard to become the best team in the homes, making a difference on a daily basis to the lives of the people in their care.

Gail likened her win to that of winning an Oscar. She told us: “On the night it was fantastic, all my peers were there and everyone in my region was so thrilled to have a local winner. I can’t get over how happy people were for me. Vicky [Home Manager at Westview Lodge] bought me a bouquet of flowers to celebrate my success.

“The Care Quality Commission has also been very complimentary. The Local Commissioners were thrilled to hear that a Hartlepool Manager had won.”

Since winning her award, Gail and the team have launched straight into implementing the Dementia Care Framework.

“I love all of the new training that the Dementia Care Framework provides the whole team in the home,” said Gail. “We’ve also been piloting some delirium training for care homes from the local trust, so it’s been all go since the awards ceremony in December.”

Everything Gail does is for her residents and the care team. She understands that making a difference and providing special experiences for those in her care is very important. These virtues are something she instills in her team.

Always leading from the front, Gail and her family recently went on a sponsored walk, trekking 15.8 miles, raising £200. This money was used to buy an iPad that residents can use to communicate with their families via Skype. Its actions like these which showcase how Gail lives and breathes the Four Seasons company values, and always has the well-being of the people in her care at the forefront of everything she does.

Information about Four Seasons Care Awards 2016 is available on the awards section of our website.

Date published: 15 September 2017

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