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Care home scores high satisfaction rating in national survey

A Wallsend care home has achieved the maximum possible 100% satisfaction rating for the standards of its care of residents in a national survey. Howdon Care Centre also scored 100% for residents being happy living in the home in the survey for “Your Care Rating”.

The independent confidential survey was conducted by leading market research organisation Ipsos MORI.

The home, which is run by Four Seasons Health Care, achieved more than 92%, with 924 points from a possible maximum of 1,000, for its overall performance rating, which is derived from four core themes: staff and care, home comforts, choice and having a say and the quality of life being experienced by the respondents.

Howdon Care Centre also achieved 100% rating for being a safe secure place to live and for the care team treating residents with kindness, dignity and respect. All participating residents said that the staff understand them as an individual and are capable of providing the care they need.

The home scored 95%, or 950 out of a possible 1,000 for questions around the theme of the quality of life for people living in the home.

In responses to other survey questions 100% of respondents said they can take part in activities and hobbies if they want and 96% agreed the food is good.

Amanda Cunningham, Regional Managing Director with Four Seasons Health Care, who operate the home, said: "All the care team are delighted that in this independent national survey the residents at Howdon Care Centre rated the home so highly.

"The survey outcome corresponds with the responses we have had directly from residents, their relatives and care professionals who are able to give us instant feedback on a day to day basis about any aspect of care quality, by using iPads placed in the home with a touch-screen questionnaire linked to purpose designed software. This has been recording a 99% overall satisfaction rating. We use the feedback to find and fix issues or niggles and to improve the residents’ experience.”

The home is rated as “good” by the Care Quality Commission. The CQC inspectors reported that residents told them: “It’s just a great atmosphere.” “All the girls are lovely; very kind and caring.”

Date published: 15 September 2017

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