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Care home scores high satisfaction rating in national survey

Ty Hafod Care Home in Capel Llanillterne has achieved 100% satisfaction rating for its quality of care in a national survey of people living in care homes. The home also scored 100% for residents saying they are happy living there.

The independent confidential survey was conducted by leading market research organisation Ipsos MORI for “Your Care Rating”.

Ty Hafod, which is operated by Four Seasons Health Care, also achieved over 96% around the theme of the quality of life for people living in the home, with 965 points from a possible 1,000.

The home scored around 93% or 928 points for its overall performance rating, which is derived from four core themes: staff and care, home comforts, choice and having a say and the quality of life being experienced by the respondent.

It achieved the maximum possible 100% rating for being safe and secure, with 100% for the care team treating residents with kindness, dignity and respect and for being sensitive to how residents are feeling.

It scored 100% among respondents for the choice of meals offered and for the quality of food served. It also scored 100% for offering activities for residents to take part in if they want.

John Kirk, Managing Director for Four Seasons Health Care in Wales, who run the home, said: "All the care team are delighted that in this independent national survey the residents at Ty Hafod rated the home so highly.

"The survey outcome corresponds with the responses we have had directly from residents, their relatives and care professionals who are able to give us instant feedback on a day to day basis about any aspect of care quality, by using iPads placed in the home with a touch-screen questionnaire linked to purpose designed software. This has been recording a 98% overall customer satisfaction rating.”

Date published: 15 September 2017

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