Our care news
11 Dec 2017
A Hetton-le-Hole care home has been rated as 'Good' overall by the Care Quality Commission. Following a surprise inspection, Regents View Care Home was also rated as good against individual inspection criteria of being safe, caring, responsive to residents’ needs and well-led.
Regents View provides nursing and personal care for older people, most of whom are living with dementia. The inspectors said that people living in the home, which is run by Four Seasons Health Care, felt safe and were looked after by a team who were caring, kind and compassionate and treated them with respect for their dignity.
The inspectors saw that the care team interacted well with people living in the home, sharing jokes where appropriate and behaving patiently with them.
The residents and their relatives spoke very highly about the team at Regents View and the standards of care they provided. One person said, "There is just a lovely caring atmosphere here.” Another told the inspectors: “They (staff) are very understanding and caring.” The inspectors also said that external care professionals were also complimentary about the staff and the atmosphere at the home.”
The inspectors saw there were sufficient staff on duty with the qualifications, right skills mix and experience to meet people’s needs safely, effectively and in a timely way. They were well trained and supported to do their jobs and they were knowledgeable and understood the needs of the people in their care and how best to look after them.
The home offers a new generation of dementia care known as the Dementia Care Framework. It uses purpose-designed technology to support care teams to create and update an audit of each resident’s physical, psychological and emotional condition and their day to day experience, so that care can be adjusted to their changing needs. Developed by Four Seasons and thought to be the first of its type worldwide, it is based on 320 recognised standards, including NICE Guidelines (National Institute for Health and Care Excellence) and Alzheimer’s Society best practice guidance. The care team in the home have completed a specialist training programme, which includes a simulated experience of what it is like to live with the sensory and cognitive impairments associated with dementia. This improves their understanding and empathy for people living with the condition and makes learning of best practice more meaningful.
Residents and their relatives were consulted as much as possible about care plans, which included the person’s health and care needs together with information on their life story, their interests, preferences and dislikes, including foods and their favourite music, films, hobbies etc.
The inspectors saw that residents received a choice of meals at each mealtime and residents were complimentary about the meals. The kitchen team understood people’s individual dietary and nutritional requirements and how those needs were met.
People were encouraged and helped to maintain their independence. They were supported to participate in a range of activities.
The inspectors found the home was clean and well maintained
Relatives are welcomed at almost any reasonable time, which helps residents to maintain contact with those closest to them.
Marjorie Condacos, Regional Managing Director for Four Seasons Health Care, said: “Such a positive inspection outcome can only be achieved by, an enthusiastic team supporting each other for the benefit of the residents. I am very proud of their hard work and dedication. The comments by residents and their relatives let us know the team is so well appreciated.”
Regents View Care Home has achieved satisfaction ratings averaging just over 98% during recent months in feedback from residents, their relatives and visiting care professionals.
11 Dec 2017
June and Nancy from Amelia House Care Home in York, wanted to share some words of wisdom to everyone in their community.
The two ladies got together and created a framed picture with the words “To care for those who once cared for us, is one of the highest honours.”
Tony Clarke, Home Manager, said: “The ladies wanted to share this sentiment with everyone as their way of saying thank you to those who took the time to care for them. I think they are very poignant words and serve as a lovely reminder. Thank you June and Nancy.”
11 Dec 2017
The team at Bangor Care Home in Bangor celebrated a 23 years’ worth of experience, as 2 team members received long service awards.
Mauro Magbitang, Home Manager presented the team members with their Long Service Certificates and gifts as a thank you for their continued dedication and hard work.
Mauro said: “It was a pleasure presenting the team with their awards. I want to say massive congratulations to them all for their continued dedication and hard work. They’re all thought of very highly here in Dene Grange by the rest of the team, the residents and the relatives.”
The team members receiving Long Service Awards were:
- Laljimol Jomon – Nurse
- Ronald Marana – Care Assistant
11 Dec 2017
Four Seasons Health Care picked up three accolades on Tuesday 5th December 2017 at the Training Journal (TJ) Awards. Winning three categories meant that Four Seasons Health Care led the way, as they were the only organisation to win in multiple categories.
Who were the winners?
The Dementia Care Framework won the ‘Best Change Management Programme’, which is a fantastic achievement and further highlights the positive impact this is having on the lives of people living in Four Seasons homes with dementia.
The Judges commented: “We recognise Four Health Care work in the field of dementia care as innovative and thorough in its approach, being both effective and transformative. It had a bold vision that was well executed in a challenging environment.”
The Care Home Nursing Journal (CNJ), Four Seasons’ very own internal publication to develop nurse knowledge and share best practice won its category of ‘Best Organisational Development Programme'.
The Judges commented: “The design of this intervention, which on the surface appears very simple, completely meets the needs of the organisation and has had significant impact. A particular strength was that Four Seasons Health Care decided to make these resources freely available to anyone, making the impact even greater and is improving healthcare outcomes in care homes everywhere.”
Finally, Louise Morris the Care Home Assistant Practitioner (CHAP) Lead won the main award of the night and was crowned the ‘Learning and Development Professional of the Year’.
The Judges stated: “Louise has had a transformational impact, not only on the learning and development of staff at Four Seasons Health Care, but also on the well-being of residents. Through a review of an existing programme, Louise drove design and improvement which has had significant benefits through improved care, staff practice and confidence and commitment to their work and professional development.”
Congratulations to everyone on this fantastic achievement!
8 Dec 2017
Children from a pre-school nursery and elderly residents of a care home in Crewe connected across the generations by making music and singing together.
Eight children, aged 2-4 years from Beechwood Nursery visited Cypress Court Care Home this week (6 December) where they got together with 10 residents, some of whom are in their 90’s. The age difference didn’t matter as they enjoyed playing musical instruments and singing popular children’s songs, story- telling and games, along with a lot of smiling and laughter.
Stacey Barlow, activities leader at Cypress Court, said: “It was heartwarming to see the interaction between the children and the residents. Everyone enjoyed themselves so much.”
John Hart, a resident in the home, said: “The children were amazing. They knew all of the words to the songs and helped us, even when we were a little bit stuck.”
Sylvia Jones, another resident said: “There’s something about seeing children have fun that makes you feel young again.”
Stephanie Metcalf, Nursery Manager, said: “The children have had a really lovely morning. It was nice seeing everyone singing along and smiling. The children just related naturally to the older people and were more than happy to help them to get involved with playing the instruments. Although it was a lot of fun for everyone it was also helpful to broaden the children’s horizons and help them to develop their social skills and confidence.”
The musical session was run by Frances Donkin of Rhythm Time, which helps stimulate young children’s skills development through fun music making. She said: “This was a wonderful event that brought the two generations together. There’s always something special about watching children enjoy themselves and compelling for the elderly to join in. “
The event was organised in partnership with Ableworld, Crewe, who make mobility aids for older people.