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Hillside-lodge-chod

26 Jun 2015

Young and old came together to mark this year’s Care Home Open Day (June 19th) for a day of fun at Hillside Lodge Care Home, Berwick upon Tweed.

Residents and visitors thoroughly enjoyed the day with lots of activities and a visit from local Councillor Isabel Hunter, seen here in the picture.

Margaret Shippen, Manager at the home, said: “We always love welcoming visitors and it was great that so many people came along to celebrate the day with us. We see Care Home Open Day as a way of showing
people what life is like in a care home, and to see behind the doors for themselves.

Care Home Open Day is celebrated by care homes across the country. It aims to encourage stronger relationships between care homes and the local community. It also provides a chance for people to come and see what life inside a home is really like and get to know some of the fascinating people who live there.

To find out more about working for Four Seasons Health Care please click here

Willow lodge

26 Jun 2015

Young and old came together to mark this year’s Care Home Open Day (June 19th) for a carnival style day of fun at Willow Lodge Care Home, North Shields.

Residents and visitors thoroughly enjoyed the day which included great home cooked food, stalls, games, fancy dress, and face painting.

Elaine Proud, Manager at the home, said: “We always love welcoming visitors and it was great that so many people came along to celebrate the day with us. We see Care Home Open Day as a way of showing people what life is like in a care home, and to see behind the doors for themselves.

Care Home Open Day is celebrated by care homes across the country. It aims to encourage stronger relationships between care homes and the local community. It also provides a chance for people to come and see what life inside a home is really like and get to know some of the fascinating people who live there.

To find out more about working for Four Seasons Health Care please click here

westview lodge hawaiian party

26 Jun 2015

Young and old came together to mark this year’s Care Home Open Day (June 19th) for a day of fun at Westview Lodge Care Home, Sunderland.

Residents and visitors thoroughly enjoyed the day which included vintage music, great food, fancy dress and lots of activities.

Victoria Simpson, Manager at the home, said: “We always love welcoming visitors and it was great that so many people came along to celebrate the day with us. We see Care Home Open Day as a way of showing
people what life is like in a care home, and to see behind the doors for themselves.

Care Home Open Day is celebrated by care homes across the country. It aims to encourage stronger relationships between care homes and the local community. It also provides a chance for people to come and see what life inside a home is really like and get to know some of the fascinating people who live there.

To find out more about working at Four Seasons please click here

Resident_using_ipad

17 Jun 2015

Four Seasons Health Care is pioneering the use of technology to collect immediate feedback about care so it can find and fix issues quickly and give residents the experience they want.

Its new “Quality of Life Programme” is unique amongst major care providers. Purpose designed software systems are accessed via iPads that are being put into all of our 350 homes, so at any time residents, their families and visiting health professionals can tell the company what they think about any aspect of the services they receive.

The iPads are programmed with a touch screen satisfaction questionnaire together with space for additional comment. It is easy and convenient and takes just a couple of minutes to provide feedback. The information is transmitted in real time to the Home Manager and Regional Manager for immediate review to find and fix any issues or consider suggestions for improvements. Each home will have an iPad on a stand in reception for use by visitors and another that is available to residents and staff.

Tim Hammond, Chief Executive, said: “Being able to understand our residents’ experience on a day to day basis enables us to fix any niggles quickly and to do more of what they like, so they feel more at home and enjoy a better experience living with us. In just over three months of our programme roll-out to just the first 100 homes, we have acted on comments from well over 1,000 residents. I am encouraged that we also have been consistently recording satisfaction ratings from residents averaging circa 94% and we will work to push this higher, helped by the insights provided by their feedback.”

One practical example is that a resident’s daughter took a few minutes at the end of a visit to key a comment about her mother’s bed sheets. When the Home Manager saw this she checked and found something had been spilled. By the time the daughter arrived home there was an email message waiting for her to say the sheets had been changed. Another example came from a cluster of homes where the Regional Manager picked up feedback that the menus could be more varied so he arranged a senior chef to work with the homes to develop new menus offering more choices that better reflected residents’ preferences.

As a further element of its Quality of Life Programme Four Seasons has introduced a new Thematic Resident Care Audit (“TRaCA”) which Home Managers can complete electronically. This is also designed to support the “find and fix” approach. Comments from residents, relatives and care professionals link into the TRaCA and this data gives a more rounded picture of care provision that can be seen at all levels from the residents’ bedrooms to the boardroom, to help drive improvements within a home or across a region or nationally.

Completing the picture, Four Seasons is listening to staff comments via the iPads. Tim Hammond said: “To have a happy care home we need its staff to be happy and so gathering and responding to feedback from our colleagues is just as important.”

To see our short video explaining the Quality of Life Programme click here

Helen_Lacey

16 Jun 2015

Helen Lacey has been honoured for her kind-hearted and caring approach to her job. Cedars Care Home in Doncaster has recognised the first-rate level of care that Helen Lacey, a Care Assistant within the home, brings to her role everyday by awarding her a Recognition of Caring and Kindness (ROCK) Award. Helen accepted this award.

Helen was nominated by Lesley Noon who has been a resident in the home since June 2013, for her kindness and always going that extra mile.

A ROCK award is a nationwide honour that specifically highlights the impact a Four Season Health Care employee has made on the lives of people living in one of their care homes. An internal prize, staff are nominated for an award by either residents, their relatives or friends, who have witnessed or experienced staff members demonstrating excellent standards of care and kindness in their role.

To nominate a member of staff at Four Seasons Health Care for a ROCK award please click here.

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