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30 Sep 2015

The team at Kingswood Court Care Home in Bristol recently arranged a celebration party as recognition of their long service at the home. In total, 12 members of the team received a Long Service Award, who between them have provided 169 years of service to Kingswood Court.

The team invited residents and relatives to join them in their award ceremony for everyone to appreciate all the hard work the team provide. Each team member received a gift voucher and a certificate in recognition of their outstanding service. The awards and certificates were presented by Dennis Tahalele, Regional Manager, who was proud to have such dedicated team members at Kingswood Court.

Christine Griffiths, Care Assistant and Christine Loftus, Kitchen Assistant have both worked at the home for 18 years. Tess Lock, Deputy Home Manager and Jane Kirby, Care Assistant have worked at the home for 17 years. Jenny Velasquez, Unit Manager has worked at the home for 15 years. Carmina Balanon, RGN and Nancy Riddle, Care Assistant have worked at the home for 14 years. Lynne Thorne and Natasha Curtis have worked at the home for 12 years. Rod Matulac, RGN and Ashley Cains, SNCA have worked at the home for 11 years. Saenjgan Cutterham, Kitchen Assistant has worked at the Home for 10 years.

Alongside Long Service awards, the team were also lucky enough to receive a ROCK Award which was nominated by 2 of the residents at Kingswood Court. The ROCK award is a nationwide internal honour that specifically highlights the impact a Four Season Health Care employee has made on the lives of people living in one of our care homes. Team members are nominated for an award by residents, their relatives or friends, who have witnessed or experienced staff members demonstrating excellent standards of care and kindness in their role.

Michelle Jefferies, Home Manager, told us “I am completely elated for the team. They totally deserve this kind of recognition as I know first-hand the pride they put into their work. The length of service shows the dedication and commitment they have for Kingswood Court. I am so proud to have such a wonderful team”.

Well done to Kingswood Court from all at Four Seasons Health Care.

For information on working for Four Seasons Health Care click here.

29 Sep 2015

Beating stiff competition, we are pleased to announce that Four Seasons Health Care picked up the Silver award in the ‘Insight and Feedback – a Focus on Understanding’ category at the UK Customer Experience Awards 2015 last week.

The award ceremony took place 25th September in Westminster. Four Seasons were awarded for our innovative and ground breaking Quality of Life Programme. This is a unique system that allows our residents, and those close to them, to give ongoing feedback that immediately notifies us ensuring we can act upon it quickly. The Quality of Life Programme puts the residents at the heart of everything we do.

The UK Customer Experience Awards is the biggest and most prestigious Customer Experience Award programme in the UK. The Awards showcase the organisations, the teams and individuals who are leading the way when it comes to delivering outstanding customer experiences. The winners were selected by a panel of judges made up of industry practitioners. During the morning finalists in each of the categories presented their entries to the judges. Winners were then announced during a celebratory lunch in the afternoon.

Congratulating the winners, Neil Copping, Managing Director of Awards International, said: “We are truly inspired by all the best practice showcased at the UK Customer Experience Awards. We have seen many outstanding examples from companies who are doing amazing things in customer experience and as a result have reaped the benefits in terms of business growth and customer engagement. Today gave us the opportunity to acknowledge those companies and celebrate with both the finalists and the winners".

Congratulations to everyone at Four Seasons Health Care.

28 Sep 2015

Members of the team at Willow Lodge Care Home in North Shields, nicknamed The Willowers, took on the challenge of zip lining across the River Tyne for charity. They managed to raise a huge amount of money for a local charity that is very close to their hearts.

8 members of the team from Willow Lodge were brave enough to take on the zip wire which starts at the Baltic Museum going 280 metres across the River Tyne at up to 1000ft in the air. The team raised nearly £1000 which they have since donated to St Clare’s Hospice, located in Gateshead. St Clare’s supports people on palliative care as well as their families which is something close to those working at Willow Lodge.

Elaine Proud, Home Manager, told us “Everyone that took part in the zip wire did fantastically! They raised a huge amount of money for such a worthy cause – one that is really close to us here at Willow Lodge so we’re all very thankful for the kind donations. Both me and all our residents are extremely proud of what the team achieved”.

Well done to The Willowers from all at Four Seasons Health Care.

For more information about working for Four Seasons Health Care click here.

25 Sep 2015

The Sycamore and Poplars Care Home in Mansfield recently held their annual Summer Fayre which transformed the home into a 1940s paradise. The team arranged the day and invited relatives and friends of the home to come along and enjoy it.

The day was packed full of things to do and see. The team dressed in war time costumes and arranged for vintage cars to visit the home for people to view and have a sit in if they wanted. There was music provided by local entertainer Katie Rebecca along with a number of stalls for the guests to browse. A set of stocks were also available for anyone feeling brave enough - Home Manager, Lucy Stupple, volunteered and got a drenching.

To add to the event, the team also had a long service awards ceremony – some of the team have been working at the home for over 20 years. Local personality, Miss Mansfield – Jessica Booth, presented the awards to Helena Swift, Cath Beardsmore, Sue Scott, Glynn Morris, Rita Redfern, Vanessa Bates and Bev Hawksworth.

Lucy told us “The day was great and everyone really enjoyed it. It was lovely to see residents reminiscing when looking at the cars and costumes. The entertainment was spot on and it was so good of Jessica to join us. We’re looking forward to next year already”.

For information about working for Four Seasons Health Care click here.

Older_peoples_day

24 Sep 2015

Older People’s Day on 1st October recognises the achievements and contributions that older people make to our society, and because of that it is an event that Four Seasons really want to get behind. Throughout October many of our homes across the UK will be putting on a variety of events and celebrations that honour the day, and the older people in our care.

As part of this Four Seasons are interested to hear what our residents have learnt during their lives, and what words of wisdom they may have to share. We also want to hear what staff members have learnt from residents and the older people in their lives. Whether it’s advice on how to grow a prize winning tomato or something more life changing, we’re really looking forward to hearing some of the words of wisdom from our residents.

We will be capturing as many photos, short videos and stories as possible which we will then share on our website and social media, and which we hope you will enjoy.

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