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Summerdale Court celebrate Dementia Care Accreditation success

Summerdale Court Care Home in Newham has been accredited for a pioneering dementia care approach.

The care team at Summerdale Court Care Home is celebrating being accredited for a radically different approach of care for people living with dementia.

The Dementia Care Framework is a unique step forward in the personalisation of care for people living with dementia. The care team uses exclusive purpose-designed technology to help build and continuously update a picture of each resident’s individual experience of their care and their physical, psychological and emotional well-being, so that their care can be adjusted to their changing needs.

The pioneering home is part of Four Seasons Health Care which spent two years developing and testing the new approach. The home hosted a party on Friday 15th December 2017 for care commissioners, other health and social care professionals, the local mayor and relatives to introduce the Dementia Care Framework to them.

Fiona Williams, Managing Director for South East England said: “This is next generation dementia care to make life better for the person with dementia and we are excited to offer it. A vital part of the Framework is the bespoke support and training the team throughout the home receives with additional support and training for those, working within our dementia services. This goes beyond the practicalities of caring for someone with dementia and through simulation gives them a deeper understanding of what it is like to live with dementia.”

In addition to the support and training, there are three additional components to the Dementia Care Framework – personal care reviews, Resident and Family Charters.

At the heart of the Dementia Care Framework is a personal care review process which is continuously updated electronically by care staff to give a comprehensive and current picture of each resident.

Thought to be the first of its type worldwide, it is based on 320 recognised standards, including NICE Guidelines (National Institute for Health and Care Excellence) and Alzheimer’s Society best practice guidance. It replaces paper-based audits that are slow and almost always behind the changing care needs of the person.

The resident and family charters were developed in consultation with residents, family members, health and social care professionals and care teams, taking account of over 400 comments.

The resident charter sets out their rights, the standards of care they can expect and commitment to provide for their personal needs and preferences.

The family charter, sets out the support that they can expect to receive and how they can input to planning their relative’s care.

Only when a home achieves key standards within the Dementia Care Framework does it receive Four Seasons Accreditation for the quality of its dementia care.

To find out more about this fundamentally different approach to dementia care please visit or email

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16 Jan 2018

Residents, relatives and the care team all enjoyed a range of activities over the festive period at Maple Lodge Care Home in Sunderland.

Some of their highlights included; Southwick Community School and Willowfields Primary School putting on a carol concert for everyone at the home, the Maple Lodge Christmas party, sensory activities and even some fun feeding the local horses.

Anthony Duggan, Home Manager, said: “Christmas is always a lovely time of year, but for us here at Maple Lodge we like to make every day special for the residents. We provide them with lots of activities that stimulate them both physically and mentally. It’s always great to see smiles on their faces.”

Are you looking for a care home in Sunderland? Maple Lodge Care Home offers support for all types of care including residential care, dementia care, nursing care, respite care, end of life/palliative care and intermediate care.


16 Jan 2018

Residents, relatives and the care team at Dounemount Care Home in Macduff wanted to give something back to their local community, so decided to create 4 food hampers and deliver them to their local Food Bank.

Rae Paterson, Home Manager said: “Dounemount is very much part of the local community and it was lovley to see everyone coming together and donating for this very worthy charity, Our community have always been supportive to us as a home and we felt this was a good way to give something back.”

Are you looking for a care home in Macduff? Dounemount Care Home offers support for all types of care including residential care, nursing care, respite care, end of life/palliative care and specialist care.


15 Jan 2018

At Hallgarth Care Home in Durham, everyone had such a busy time over the month of December that they couldn’t possibly fit every single activity that they wanted to do in.

So they moved Craft Club to New Year’s Eve, and made some 2018 calendars, whilst discussing our plans for the New Year. After a long discussion the group decided group decided to use a Chrysanthemum cone design was picked.

Residents had fun with over 500 floral cones, leaves and glue and set building their flowers. Once they were finished and allowed to dry, they were ready to hang up in the residents rooms on New Year’s Eve.

Are you looking for a care home in Durham? Hallgarth Care Home offers support for all types of care including residential care, nursing care, respite care, end of life/palliative care and intermediate care.


15 Jan 2018

Rhona McGregor, Home Manager at Havencourt Care Home in Stonehaven has been crowned Registered Care Home Manager of the Year for Scotland, Wales, South West England and Bristol in the Four Seasons Health Care Awards 2016 and is through to the national finals.

This year over 700 people were nominated for awards by care home residents, colleagues and visitors. All entries have been of a very high standard making the judging process a difficult one. However, a winner had to be chosen and the nomination for Rhona demonstrated how shecontinues to make a difference and provide special resident experiences on a daily basis.

During the judging process for the Registered Care Home Manager of the Year award, the panel was looking at a number of different factors including top of the range leadership skills, the ability to adapt and embrace initiatives such as our innovative Quality of Life Programme, as well as ensuring the efficient day to day running of the home

Rhona’s nomination read: “Rhona has been the Manager at Havencourt for almost 4 years, after working throughout the Grampian region. Rhona is a dedicated member of the team who is passionate about the care that the residents that live within her homes.She is not a manager that sits behind a desk, she is forever on the floor not only supporting residents and colleagues but also her individualised approach with families is an inspiration to not only her team but also to the residents and relatives alike. The residents enjoy spending time with her and the fact that she makes time for them and encourages participation, especially with decision making within their own lives and to encourage colleagues to support residents with new adventures and opportunities within their lives whilst living at home at Havencourt. She had been a leader in turning the home into a Dementia friendly home and has recently supported the home to complete "The Dementia Care Framework" which not only educates the team but can be for the benefit of families and other professionals, to give them a better understanding of how a resident may feel when living with dementia. Other managers from our region often call her for advice due to her open nature. She is also always available and makes time for residents and relatives. Rhona is a huge asset to Four Seasons.

As the winner for Scotland, Wales, South West England and Bristol, Rhona is automatically through to the national Four Season’s Care Awards finals. She will meet a panel of judges for the last round of judging and will then join finalists from across the UK in Birmingham for a special event to celebrate their achievements and discover if they have won a national award.

Sylvia Nicoll, Regional Manager for Four Seasons Health Care in Grampian, said: “Rhona took over Havencourt 4 years ago with low occupancy/ embargo and poor reputation and high agency use. Rhona took the home on a journey over the last 4 years of which I have been proud to be a part of. Putting the residents at the heart of everything she has turned the home around from Grades of 2 for care and support to Grade 5. The home is full with a waiting list and is the home of choice in the area. There is now minimal agency use and the colleague turnover dramatically reduced. This is all due to the leadership within the home shown by Rhona. She received 4 nominations by different team members which truly show how much she is respected by her team. Well done Rhona!”

John Kirk, Managing Director for Four Seasons Health Care in Scotland, Wales, South West England and Bristol, said: “Rhona is an exceptional colleague. She not only offers support to her own home, but homes across the region, and this is a fantastic quality to have. She is a fantastic member of the Four Seasons family. Congratulations on this very well-deserved award Rhona!”

The Care Awards were open to employees from all Four Seasons homes across the UK and central team members to celebrate their commitment in the delivery of high-quality services to all the residents cared for in more than 260 locations.

The 14 categories have been created to recognise excellence in a variety of roles across the organisation ranging from ‘Carer/Support Worker of the Year’ to ‘Personal Activities Lead Champion’. We also wanted to recognise the hard the dedication and commitment from our residents, their relatives and volunteers.

Tim Hammond, CEO of Four Seasons Health Care said: “Our Annual Care Awards are such a special occasion. It is our event where we stop and recognise and celebrate our colleagues who go the extra mile to ensure those living with us have the very best experience.

"The quality of the nominations this year have been outstanding – and I know it has been a difficult process for our Regional Managers and Managing Directors to select our Regional Winners. I congratulate them and look forward to seeing them all at our Annual Care Awards ceremony in February.”

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