Darlington Care Homes Awarded for Feedback Service
Two Darlington care homes actively using a quality of life programme to improve feedback services for their residents have earned an award for the scheme.
Grosvenor Park Care Home, off Burnside Road, and Riverside View Care Home, off Hutton Avenue, were brought into the digital age with iPads being used to get residents and their families to fill in questionnaires and give general feedback on any aspect of care.
The system, introduced by care home owner Four Seasons Healthcare, has now been recognised with an award from the UK Customer Experience panel as the homes move from paper-based copies to online responses.
Amanda Cunningham, Regional Managing Director of Four Seasons Healthcare, said: “This feedback has enabled our care teams to find and fix issues or niggles.
“When the majority of our residents are of the generation who don’t like to make a fuss, our quality of life programme has helped us to uncover customer needs that they might otherwise not have expressed.”
The Darlington homes are both rated “good” overall by the Care Quality Commission.
15 Dec 2017
The team at The Sycamore and Poplars Care Home in Mansfield celebrated a huge 120 years’ worth of experience last week, as 5 team members received long service awards.
Karen Gilbert, Home Manager presented the7 team members with their Long Service Certificates and gifts as a thank you for their continued dedication and hard work.
Karen said: “It was a pleasure presenting the team with their awards. I want to say massive congratulations to them all for their continued dedication and hard work. They’re all thought of very highly here in the Sycamore and Poplars by the rest of the team, the residents and their relatives.”
Are you looking for a care home in Mansfield? The Sycamore and Poplars Care Home offers support for all types of care including residential care, dementia care, nursing care, respite care and end of life/palliative care.
14 Dec 2017
Residents at Riverside View Care Home in Darlington welcomed Age Concern into the home last week to celebrate everything armed forces related and the service given by veterans.
Claire Westmorland, Home Manager, said: “We have a number of residents in our home who served in the war, and it was nice for them to share their stories, but also a little emotional as many touched on the friends who never made it home. Representatives from Age Concern also shared their service experience, displaying their medals and other momentous from their time in service. I want to thank everyone who has given their service to protect Queen and Country. We’re all very proud of you.”
14 Dec 2017
The team at Havencourt Care Home in Stonehaven came together to celebrate multiple colleague achievements at the home.
Chris Rose and Jamie Nicoll completed their SVQ Level 2, Lavinia Rose completed her SVQ Level 3. Vicky Costello and Iwona Lutchman have completed their Senior Nurse Care Assistant Programme.
SVQs are based on national standards which are drawn up by people from industry, commerce and education. They are badges or benchmarks of competence, so they work as a guarantee that someone who holds an SVQ can do the job the qualification covers.
Senior Nursing Care Assistants take on a higher level of responsibility and provide special resident experiences every day. The role can, and has, inspired many to explore further development pathways into Nursing or Home Management.
Rhona McGregor, Home Manager, said: “I’m very proud of the team here. They’ve worked really hard and thoroughly deserve this recognition. The skills they’ve learnt will further enhance the care they give to the residents here at Havencourt, which from what I can see is an added bonus, as the team here are already doing a fantastic job.”
Are you looking for a care home in Stonehaven? Havencourt Care Home provides support for residential care, dementia care, nursing care, respite care, end of life/palliative care, specialist care and intermediate care.
14 Dec 2017
As part of Oaktree Care Home in Yate’s festive preparations, they wanted to make sure everyone had the opportunity to meet Santa.
Leading the way was resident kitty cat Oakley, although when he met the big man, he seemed less than impressed.
Denise Mackereth, Home Manager, said: “The festive spirit has definitely hit Oaktree. Everyone, except Oakley, was excited to see our inflatable Santa. It definitely got us in the mood to see the real thing. It’s beginning to look a lot like Christmas at Oaktree.”