Winners in the Patient Safety Awards
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Winners in the Patient Safety Awards

Four Seasons Health Care win ‘Information Technology to Improve Patient Safety’ award at the 2017 Patient Safety Awards.

The winners of the 2017 Patient Safety Awards were announced on 4 July at Manchester Central, Manchester with Four Seasons Health Care taking the crown for our Quality of Life Programme. The awards were a great evening of recognition and celebration for all the organisations demonstrating improved practice and delivery in patient safety.

This year saw fierce competition for these coveted awards with over 550 submissions, of which only 170 made it to the final cut, and from those 21 deserving winners were decided by our expert panel of judges (with an additional 12 projects also receiving a high commendation in their category.) The judges were very impressed with the high standard of this year’s entries, testifying to the clear achievement Four Seasons Health Care has made in being declared a winner.

Shaun Lintern, Senior Patient Safety Correspondent, said: “The Patient Safety Awards, now in its 9th year, is an annual celebration of the NHS’s fantastic efforts to improve the quality of healthcare. The winning projects are led by dedicated teams or individuals who have made measurable differences to the care their patients receive. Our independent judges, drawn from across the health service, have chosen the very best of the best – a collection of talent that every year helps the NHS continue to be a global leader in safety.

“It’s important we remember these teams and projects have been delivered during a time of tremendous pressure when staff are having to work harder and harder while under the shadow of austerity and pay restraint. This is one of the toughest times for the NHS as patient demand and acuity continue rising and there are workforce shortages across all health sectors. In that context the success of each of the winners and shortlisted projects are that much more deserving of our thanks and recognition.”

Amanda Cunningham, Care Services Director for Four Seasons Health Care, said: "We were all surprised when our name was read out. It's a fantastic achievement and great for Four Seasons to be recognised on the national stage.”

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24 Sep 2017

A relative who enjoyed the seaside themed day at The Sycamore and Poplars Care Home in Mansfield sent a card thanking the team for a lovely day.

Mrs Knights wrote: “Just want to say thanks to you and all staff for organising the Seaside afternoon.

“I thought it was very good. I enjoyed the traditional Punch and Judy, unfortunately my mum slept through most of it, but she enjoyed the singing and we got her swinging in her seat, the clown was a good singer and his balloon models were brill. It was also nice to see the interaction with the staff and residents all having a good time.

“Mum certainly enjoyed the ice-cream with raspberry sauce.

It was a shame my daughter and grandson couldn’t make it as they would have enjoyed it all too.”

Are you looking for a care home in the Mansfield? The Sycamore and Poplars Care Home offers support for all types of care including residential care, dementia care, nursing care, respite care and end of life/palliative care.


24 Sep 2017

All of our homes do a variety of activities with the residents in their care. They engage the residents in activities they enjoy – based on the resident’s likes and dislikes – and even undertook before they moved into the home.

Windsor House Care Home in Cannock hold regular arts and crafts session, which all of the residents really enjoy.

Kerry Craddock, Home Manager, said: “The arts and crafts afternoons are something the residents look forward to every week. It’s great to see them showing off their creative side. Whether that’s creating Easter cards, flowers, models, paintings, the list really is endless. I look forward to seeing what creative juices are flowing in the home each week.”

Are you looking for a care home in Cannock? Windsor House Care Home provides support for all types of care including dementia care, respite care, end of life/palliative care, specialist care and intermediate care.


23 Sep 2017

Bangor Care Home in Bangor has been accredited for a pioneering dementia care approach.

The care team at Bangor Care Home is celebrating being accredited for a radically different approach of care for people living with dementia.

The Dementia Care Framework is a unique step forward in the personalisation of care for people living with dementia. The care team uses exclusive purpose-designed technology to help build and continuously update a picture of each resident’s individual experience of their care and their physical, psychological and emotional well-being, so that their care can be adjusted to their changing needs.

The pioneering home is part of Four Seasons Health Care which spent two years developing and testing the new approach. The home hosted a beach party on Friday 8th September 2017 for care commissioners, other health and social care professionals and relatives to introduce the Dementia Care Framework to them.

Carol Cousins, Managing Director for Northern Ireland said: “This is next generation dementia care to make life better for the person with dementia and we are excited to offer it. A vital part of the Framework is the bespoke support and training the team throughout the home receives with additional support and training for those, working within our dementia services. This goes beyond the practicalities of caring for someone with dementia and through simulation gives them a deeper understanding of what it is like to live with dementia.”

In addition to the support and training, there are three additional components to the Dementia Care Framework – personal care reviews, Resident and Family Charters.

At the heart of the Dementia Care Framework is a personal care review process which is continuously updated electronically by care staff to give a comprehensive and current picture of each resident.

Thought to be the first of its type worldwide, it is based on 320 recognised standards, including NICE Guidelines (National Institute for Health and Care Excellence) and Alzheimer’s Society best practice guidance. It replaces paper-based audits that are slow and almost always behind the changing care needs of the person.

The resident and family charters were developed in consultation with residents, family members, health and social care professionals and care teams, taking account of over 400 comments.

The resident charter sets out their rights, the standards of care they can expect and commitment to provide for their personal needs and preferences.

The family charter, sets out the support that they can expect to receive and how they can input to planning their relative’s care.

Only when a home achieves key standards within the Dementia Care Framework does it receive Four Seasons Accreditation for the quality of its dementia care.

To find out more about this fundamentally different approach to dementia care please visit or email


23 Sep 2017

Matthew Dawkes, the Assistant Cook from Ty Gwynno Care Home in Pontypridd has received an award after being commended for his caring nature and amazing food.

Matthew was nominated and presented with his award by Mr J Kellend, a volunteer at the home.

Mr Kellend, said: “Matthew’s food is absolutely delicious and much enjoyed by all. He is very deserving of this award.”

A ROCK award is a nationwide honour that specifically highlights the impact a Four Season Health Care employee has made on the lives of people living in one of their care homes. An internal prize, staff are nominated for an award by either residents, their relatives or friends, who have witnessed or experienced staff members demonstrating excellent standards of care and kindness in their role.

Janina John, Home Manager said: “This award for Matthew is very well deserved. I want to congratulate him on his success and thank him for all of his hard work and determination. Matthew is kind, caring and compassionate, and goes out of his way to provide fantastic food for the residents and relatives here at Ty Gwynno. He is a fantastic advocate for this award. Being nominated by a volunteer is very high praise indeed, and I can second that his food is amazing.”

Are you looking for a care home in Pontypridd? Ty Gwynno Care Home offers support for all types of care including residential care, dementia care, nursing care, end of life/palliative care and specialist care.

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