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Care home scores high satisfaction rating in national survey

A Glasgow Care Home has achieved 100% satisfaction rating for its quality of care in a national survey of people living in care homes. Baillieston Care Home also scored 100% for residents saying they are happy living in the home.

The independent confidential survey was conducted by leading market research organisation Ipsos MORI for “Your Care Rating”.

Baillieston, which is operated by Four Seasons Health Care, also scored over 97%, or 973 out of a possible 1,000 around the theme of the quality of life for people living in the home. The home scored around 91% or 909 points from a possible 1,000 for its overall performance rating, which is derived from four core themes: staff and care, home comforts, choice and having a say and the quality of life being experienced by the respondent. It achieved the maximum possible 100% rating for being safe and secure and for the care team treating residents with kindness, dignity and respect. All respondents said that the care team understand them as an individual, are sensitive to how they are feeling and are capable of providing the care they need. It also scored 100% for offering activities for residents to take part in if they want.

John Kirk, Managing Director for Four Seasons Health Care in Scotland, who run the home, said: "All the care team are delighted that in this independent national survey the residents at Baillieston rated the home so highly. The survey outcome corresponds with the responses we have had directly from residents, their relatives and care professionals who are able to give us instant feedback on a day to day basis about any aspect of care quality, by using iPads placed in the home with a touch-screen questionnaire linked to purpose designed software. This has been recording a 97% overall customer satisfaction rating.”

Date published: 15 December 2017


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