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Care homes score high satisfaction rating in national survey

Two Belfast care homes have achieved high overall performance ratings in a national survey of people living in care homes. Hawthorn House, in Hawthornden Road, scored around 97% while Belmont Care Home, in Tillysburn Park, scored around 93% in the survey for “Your Care Rating”.

The overall performance rating is derived from four core themes: staff and care, home comforts, choice and having a say and the quality of life being experienced by the residents. Both Hawthorn House and Belmont, which are operated by Four Seasons Health Care, scored the maximum possible of 100% satisfaction for quality of care and 100% for people being happy with their life in the homes.

The independent confidential survey was conducted by leading market research organisation Ipsos MORI.

The two homes also achieved 100% rating for being a safe secure place to live; for people being happy with the care and support provided and for the care team treating residents with kindness, dignity and respect. In responses to other survey questions 100% of respondents said they can take part in activities and hobbies if they want.

Carol Cousins, Managing Director for Four Seasons Health Care in Northern Ireland, who run the homes, said: "Both care teams are delighted that in this independent national survey the residents at Hawthorn House and Belmont Home rated the homes so highly. The survey outcome corresponds with the responses we have had directly from residents, their relatives and care professionals who are able to give us instant feedback on a day to day basis about any aspect of care quality, by using iPads placed in the home with a touch-screen questionnaire linked to purpose designed software. This has been recording a 99% overall customer satisfaction rating for Hawthorn House and 98% for Belmont.”

Date published: 15 December 2017

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