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Care Home is rated as “outstanding” by Care Quality Commission

A Durham care home has been rated as “outstanding” overall by the Care Quality Commission. This is the highest possible rating a home can achieve. Following an unannounced CQC inspection, Langley Park Care Home was also rated as “good” for being safe, effective and well managed and it was rated as “outstanding” for being caring and for being responsive to its residents’ needs.

The inspectors said that people living in the home, which is run by Four Seasons Health Care, felt safe and supported and they were treated with care, understanding and consideration. In an independent survey carried out in the home in 2016 which considered the views of 31 people, 100% felt they were treated with kindness, dignity and respect.

There was an open and relaxed culture in the home and the care team had developed warm and affectionate relationships with people. There was a lot of banter and humour and the home was full of laughter. Carers were singing and dancing with people. The inspectors said: “The mood set by staff was infectious. This led to a happy and contented atmosphere.”

"Residents received personalised care and support from a care team who knew each of them exceptionally well and understood about their individual needs and preferences. The carers had found ways to engage with people living with dementia, which promoted their emotional and physical well-being to a high degree. Staff were able to anticipate people’s needs and offer their help."

The inspectors found the staff were extremely caring and said that residents, their relatives and visiting care professionals were highly complementary about them, using words such as “brilliant” and “outstanding” to describe them. One relative said: “The care is excellent. Staff always have time to spend with people. All the staff know people well and interact with all the residents…They do the job damned well…. Staff seem to have had all the relevant training especially in dementia.” A visiting care professional said: “This service is outstanding in that staff genuinely care and want to make a difference across the board." Members of the team described to the inspectors their enjoyment in working in the home and spoke fondly of the people who lived there. One said: “It’s a great place to work. It’s like an extended family.”

The inspectors saw there were sufficient staff on duty to meet people’s needs in a timely way; they were well trained and supported to do their jobs. Their training included a dementia care training programme in which staff are given a simulated experience of what it is like to live with dementia, which improves their understanding and empathy and makes learning of best practice more meaningful.

People living in Langley Park Care Home were listened to about their care and what they did on a day to day basis. They were involved, together with their families, in developing and reviewing their care plans as much as possible. The residents were supported to have maximum choice and control of their lives and they were provided with a range of meaningful activities every day. Residents were given a choice of meals and the kitchen staff were knowledgeable about their dietary needs.

Jacky Reed, interim Regional Managing Director of Four Seasons Health Care, said: It’s a credit to the dedication of the care team that Langley Park was rated as outstanding and heartening to see the very positive comments by relatives and care professionals.”

The home has achieved a customer satisfaction ratings averaging 99% in recent months in feedback from residents, their relatives and visiting health and care professionals

Date published: 14 December 2017

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