Red Rose rated the number one care home in Wales

A Garden City care home has scored around 98% overall performance rating in a national survey of people living in care homes. Red Rose Care Home scored 982 points from a possible maximum of 1,000 in the survey for “Your Care Rating" making it the number one performing home in Wales.

The overall performance rating is derived from four core themes: staff and care, home comforts, choice and having a say and the quality of life being experienced by the residents.

The home, which is operated by Four Seasons Health Care, also scored the maximum possible 100% satisfaction rating for quality of care and 100% for people saying they are happy with life in the home. The independent confidential survey was conducted by leading market research organisation Ipsos MORI. Red Rose achieved over 99% or 997 out of 1,000 around the theme of the quality of life for people living in the home.

The home also scored the maximum possible 100% rating for being safe and secure and for the care team treating residents with kindness, dignity and respect. All respondents said that the care team understand them as an individual, are sensitive to how they are feeling and are capable of providing the care they need. It scored 100% for the choice of meals offered and for the quality of food served. It also scored 100% for offering activities for residents to take part in if they want.

John Kirk, Managing Director for Four Seasons Health Care in Wales, who run the home, said: "All the care team are delighted that in this independent national survey the residents at Red Rose rated the home so highly. The survey outcome corresponds with the responses we have had directly from residents, their relatives and care professionals who are able to give us instant feedback on a day to day basis about any aspect of care quality, by using iPads placed in the home with a touch-screen questionnaire linked to purpose designed software. This has been recording a 94% overall customer satisfaction rating.”

Date published: 18 December 2017

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