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Care home scores high satisfaction rating in national survey

A Yate care home has achieved the maximum possible rating of 100% satisfaction for its standards of care in a national care home survey. Stanshawes Care Home also scored 96% around the theme of the quality of life for people living in the home, in the survey for “Your Care Rating”.

The independent confidential survey was conducted by leading market research organisation Ipsos MORI.

The home, which is operated by Four Seasons Health Care, scored around 93%, with 929 points from a possible maximum of 1,000, for its overall performance rating, which is derived from four core themes: staff and care, home comforts, choice and having a say and the quality of life being experienced by the respondent.

Stanshawes also achieved 100% rating for being a safe secure place to live; for people being happy with the care and support provided and for the care team treating residents with kindness, dignity and respect. All participating residents said that the staff understand them as an individual and are capable of providing the care they need. In responses to other survey questions 94% of respondents said they can take part in activities and hobbies if they want.

Amanda Cunningham, Regional Managing Director with Four Seasons Health Care, who operate the home, said: "All the care team are delighted that in this independent national survey the residents at Stanshawes Home rated the home so highly.

"The survey outcome corresponds with the responses we have had directly from residents, their relatives and care professionals who are able to give us instant feedback on a day to day basis about any aspect of care quality, by using iPads placed in the home with a touch-screen questionnaire linked to purpose designed software. This has been recording a 97% overall customer satisfaction rating for life in the home.”

The home is rated as “good” by the Care Quality Commission. The CQC inspectors reported that residents told them: “The staff are superb and I could not be better looked after,” "The nurses are so kind and know what I like" and "Absolutely brilliant". Relatives and other visitors said, "Always very kind here and a good atmosphere",” and "This home is really lovely.”

Date published: 18 December 2017


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