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Care home scores high satisfaction rating in national survey

A Wheatley care home has scored around 95% overall performance rating in a national survey of people living in care homes. The Triangle Care Home, scored 949 points from a possible maximum of 1,000 in the survey for “Your Care Rating".

The overall performance rating is derived from four core themes: staff and care, home comforts, choice and having a say and the quality of life being experienced by the residents. The home, which is operated by Four Seasons Health Care, also scored the maximum possible 100% satisfaction rating for its standards of care and 100% for people being happy with life in the home.

The independent confidential survey was conducted by leading market research organisation Ipsos MORI.

The Triangle achieved the maximum possible 100% rating for being safe and secure and for the care team treating residents with kindness, dignity and respect. All respondents said that the care team understand them as an individual, are sensitive to how they are feeling and are capable of providing the care they need.

The home scored around 97% or 968 out of 1,000 around the theme of the quality of life for people living in the home. It scored 100% among respondents for the choice of meals offered and for the quality of food served. It also scored 100% for offering activities for residents to take part in if they want.

Marjorie Condacos, Regional Managing Director for Four Seasons Health Care, who run the home, said: "All the care team are delighted that in this independent national survey the residents at The Triangle rated the home so highly. The survey outcome corresponds with the responses we have had directly from residents, their relatives and care professionals who are able to give us instant feedback on a day to day basis about any aspect of care quality, by using iPads placed in the home with a touch-screen questionnaire linked to purpose designed software. This has been recording a 100% overall customer satisfaction rating.”

The home is rated as “good” by the Care Quality Commission. The CQC inspectors reported that residents told them: “Extraordinary, the staff have amazed me.” “Nothing is too much trouble". “We are like one big happy family.” A relative said: “Staff are caring, very much so. I cannot fault anyone of them. They are always happy and enthusiastic and they really connect with people here."

Date published: 18 December 2017

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