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Regents View Care home rated as ‘Good’ by Care Quality Commission

A Hetton-le-Hole care home has been rated as 'Good' overall by the Care Quality Commission. Following a surprise inspection, Regents View Care Home was also rated as good against individual inspection criteria of being safe, caring, responsive to residents’ needs and well-led.

Regents View provides nursing and personal care for older people, most of whom are living with dementia. The inspectors said that people living in the home, which is run by Four Seasons Health Care, felt safe and were looked after by a team who were caring, kind and compassionate and treated them with respect for their dignity.

The inspectors saw that the care team interacted well with people living in the home, sharing jokes where appropriate and behaving patiently with them.

The residents and their relatives spoke very highly about the team at Regents View and the standards of care they provided. One person said, "There is just a lovely caring atmosphere here.” Another told the inspectors: “They (staff) are very understanding and caring.” The inspectors also said that external care professionals were also complimentary about the staff and the atmosphere at the home.”

The inspectors saw there were sufficient staff on duty with the qualifications, right skills mix and experience to meet people’s needs safely, effectively and in a timely way. They were well trained and supported to do their jobs and they were knowledgeable and understood the needs of the people in their care and how best to look after them.

The home offers a new generation of dementia care known as the Dementia Care Framework. It uses purpose-designed technology to support care teams to create and update an audit of each resident’s physical, psychological and emotional condition and their day to day experience, so that care can be adjusted to their changing needs. Developed by Four Seasons and thought to be the first of its type worldwide, it is based on 320 recognised standards, including NICE Guidelines (National Institute for Health and Care Excellence) and Alzheimer’s Society best practice guidance. The care team in the home have completed a specialist training programme, which includes a simulated experience of what it is like to live with the sensory and cognitive impairments associated with dementia. This improves their understanding and empathy for people living with the condition and makes learning of best practice more meaningful.

Residents and their relatives were consulted as much as possible about care plans, which included the person’s health and care needs together with information on their life story, their interests, preferences and dislikes, including foods and their favourite music, films, hobbies etc.

The inspectors saw that residents received a choice of meals at each mealtime and residents were complimentary about the meals. The kitchen team understood people’s individual dietary and nutritional requirements and how those needs were met.

People were encouraged and helped to maintain their independence. They were supported to participate in a range of activities.

The inspectors found the home was clean and well maintained

Relatives are welcomed at almost any reasonable time, which helps residents to maintain contact with those closest to them.

Marjorie Condacos, Regional Managing Director for Four Seasons Health Care, said: “Such a positive inspection outcome can only be achieved by, an enthusiastic team supporting each other for the benefit of the residents. I am very proud of their hard work and dedication. The comments by residents and their relatives let us know the team is so well appreciated.”

Regents View Care Home has achieved satisfaction ratings averaging just over 98% during recent months in feedback from residents, their relatives and visiting care professionals.

Are you looking for a care home in Hetton-le-Hole? Regents View Care Home offers support for dementia care, respite care, end of life/palliative care and intermediate care.

Date published: 21 December 2017

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