COVID-19: The latest updates from Four Seasons Health Care - Click here

An update from our CEO

It is now a month since we started to welcome family members and friends back to visit their loved ones in the grounds of many of our care homes.  It has been delightful to hear the heartfelt stories of these reunions and the positive impact on everyone involved.  We know how contact with loved ones is an important factor in the lives of our residents and their families and I want to thank our team members who have worked hard to make the visits available in a safe and professional manner, following our visitor protocols.  I appreciate that not everyone has been able to visit as yet, or visit as often as they would like and know this continues to be very difficult.  I want to thank you for your patience and understanding and please rest assured that those in this situation will be our priority when we are in a position to enable indoor visiting. In the meantime, our dedicated teams are working hard to assist with telephone and video calls as well as emails and letters.  See more information here

Over the last four weeks, I am pleased to report cases of Covid-19 in our homes have continued to reduce significantly to less than 0.05% of our resident population.  However, we continue to remain vigilant, monitoring all national and local government advice and updating our approach in accordance with the latest recommendations.  This may mean that we have to cancel some visits at short notice, as we have had to do recently due to the imposition of local lockdowns.  We can only give our apologies for this in advance but it is important that we always follow this local guidance for the safety of all.

You may have seen recent media reports about the reduced availability of testing kits in England.  The impact of this for our homes was reduced due to our partnership with the Department of Health and Social Care (‘DHSC’) and University College London as part of a national research study.  We continue to work with the DHSC to resolve this issue and in the meantime continue to prioritise testing of our team members.

We continue to welcome new residents into our homes so that we can be there for those that need care and support. The welfare and safety of residents and colleagues continues to be our priority and so we have extra measures and infection control protocols in place, whilst ensuring the move in process is still comforting and supportive for all new residents. Pre-admission assessments continue to be carried out in advance to ensure that we can meet an individual’s care needs and every new resident is supported to isolate within the home for a period of at least 14 days on arrival. See more information here. 

We will continue to keep you informed on new developments to our policy and procedures on this page and via direct communications with residents, family members and colleagues.

If you have any queries or concerns, or just want to pass on any messages of thanks, please do not hesitate to contact the Home Manager directly or by emailing


Once again, I thank you for your ongoing support.

With my best wishes to you and your family,


Jeremy Richardson

Chief Executive Officer

Updated 7th August 2020

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