Coronavirus Update from our CEO
I appreciate how difficult it must be if you have a loved one living in a care home at this time, so I want to assure you that we are doing everything we can to keep all those that live and work in our homes as safe as possible. Our strict protocols on infectious diseases are in place in all of our care homes, including social distancing and barrier nursing, and we are continually monitoring this policy in accordance with the latest government advice to keep residents and their families informed of any changes to the operations of our homes.
In March we took the difficult decision to suspend visits to our homes, apart from in exceptional circumstances agreed in advance, in order to prioritise resident safety which has and will remain our primary concern. Whilst it appears that we might be past the peak of the virus, care homes remain very vulnerable, given the age of the residents and the disproportionate risk that the virus presents to the elderly. Therefore, for the time being we have no option but to continue with our current lockdown arrangements. These will remain in place until we can be assured that the situation is safe enough to start affecting changes to our current restrictions on visitor policy.
We are doing all we can to keep everyone connected and in touch with one another. There has never been a better time to introduce older people to technology and younger people to the joys of letter writing to stay in touch. Our dedicated teams are working hard to ensure that daily life continues as normally as possible and they are assisting with telephone and video calls as well as emails and letters. You can find out more here.
During this period of uncertainty many family members are seeking further information and reassurance about how we are caring for their loved ones and how COVID-19 is affecting life in our homes so frequently asked questions by our families have been collated that you may find useful. But please do not hesitate in contacting the Home Manager directly or emailing the email@example.com should you have any further queries.
As this is an ever-changing situation, all government advice will continue to be monitored so that our approach remains in accordance with the latest recommendations. Please do check this page regularly as it will be updated to reflect any development or change to our guidance.
I want to thank all those in our care, their relatives and friends for their continued support at this time and to recognise and thank all our colleagues for their passion and commitment in delivering care in such difficult circumstances. I know they have the knowledge, skills and resources to minimise the risk that coronavirus presents.
Chief Executive Officer
Updated 19th May 2020