Laura Ferguson from Domnall Intermediate Care Centre was last week crowned ‘Deputy Home Manager of the Year 2019’ at the national Four Seasons Care Awards in Birmingham.
Laura was commended for outstanding work and commitment in assisting in the day-to-day running of the home, at the same time as ensuring residents have a positive experience of care and their needs are well met.
Following over 1,300 nominations, Laura was shortlisted with four other colleagues from over 250 Four Seasons Care Homes across the UK.
James Robson, Change Delivery Director for Four Seasons Healthcare, presented Laura with the award and said:
“Laura’s professional pride and personal satisfaction in delivering excellent resident experiences was obvious. She balances individual residents’ needs with necessary operational processes, whilst striving to continually improve the service.
“As Deputy Manager Laura understands the importance of supporting every colleague within the home, and she has empowered the Domnall team to run some exceptional resident activities this year.”
Carol Cousins, Managing Director for Northern Ireland, said:
“Laura is one in a million and a huge asset to the team. There is nothing about running an Intermediate Care Centre that she does not know, and she is always focused on making sure the patient journey is enjoyable and that care is provided in a safe and effective manner.
“Laura is someone who continually sees ways to do things differently and has no hesitation in taking the lead to drive sustained improvement. She is hugely deserving of this award and we are delighted to see her achievements recognised.”
On receiving the award, Laura said:
“I was deeply honoured to have been nominated and to win the National award. My job is made easier by the team we have in Domnall as everyone strives for the same goal; the satisfaction of our patients. All our patients become our family, no matter how long they stay with us. Hopefully my success will encourage other team members to continue to focus on providing care in a safe and effective manner”
Congratulations Laura from everyone at Four Seasons Health Care on this fantastic achievement!
Date published: 25 June 2019
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