Regency Care Home in Whitefield, north Manchester, was held up as a shining example of best practice last week during a visit by representatives from the Greater Manchester Health and Social Care Partnership, accompanied by Chief Nursing Officer for England, Jane Cummings.
Having recently seen Regency’s CQC ‘Safe’ rating move from ‘requires improvement’ to ‘good’, Home Manager Nichola Birkett was praised for raising standards of care in the home and driving effective initiatives to recruit and retain staff.
After the visit, Greater Manchester Health and Social Care Partnership described Regency as a “leading care home” and Chief Nurse Tina Long added:
"It was evident that the care your patients receive is excellent and the care and compassion of yourselves and your staff was there for all to see."
Jane Cummings thanked the team for “an interesting and informative visit,” and had some special words for Nichola, saying:
“It was brilliant to meet you Nichola and you are inspirational. Your commitment, compassion and determination to do the best for your residents was fantastic and a privilege to see. Thank you for telling me your story and what you have done.”
Well done to Nichola and all the team at Regency on this fantastic feedback and recognition of improvement and exceptional service delivery - you should be very proud of your achievements.
Date published: 14 September 2018
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