The Laurels rated 'Good' in CQC inspection report

The Laurels Care Home in Hetton Le Hole has been rated “good” by the health watchdog.

Residents living at the home benefit from a “positive atmosphere” and are treated with “kindness and compassion”, according to the report from the Care Quality Commission.

Relatives spoke very highly of the home, with one telling inspectors: “It’s perfect here. There’s not one member of staff you can fault. The staff are spot on.”

Staff were praised for the way they treated the people in their care, encouraging residents to be as independent as possible.

The report said residents had access to a range of activities including regular themed events such as their upcoming ‘Arabian Nights’ event.

The watchdog also reported that the care home was well run by a management team that were “approachable” and “open”, meaning residents and relatives felt fully involved in their care.

The home provides residential care for up to 50 people, some of whom have dementia. The report acknowledged that the home has achieved accreditation with the company’s Dementia Care Framework award where the environment and staff meet the needs of people living with dementia.  Sensory items, empathy dolls and adapted crockery were available, which can all help to promote independence and reduce any anxiety.

Angela Clarke, Managing Director North East for Four Seasons Health Care, said:

“I am very proud of the team at The Laurels care home for continually delivering high standards of care to our residents and maintaining their ‘good’ care rating. We strive to create a home from home for all of our residents and it is great to see that those living at The Laurels care home feel this way.”

Date published: 12 September 2019

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