World Kindness Day

Celebrating World Kindness Day

This World Kindness Day (Tuesday 13th November) we’re celebrating the little acts of kindness that happen every day in our care homes, helping to create those special resident experiences.

We also run our ROCK Awards (Recognition of Care and Kindness) to give residents, families and friends the opportunity to nominate a member of the team at any time for a special award to recognise the hard work and dedication of our colleagues.

Here are some of the latest stories from our kind-hearted colleagues:

Care Assistant Kelly supports a couple with dementia  

Paula, whose parents have lived at Redwell Hills Home in Durham for 2 years, nominated Care Assistant Kelly for a ROCK award because of the outstanding care she provides to Paula’s parents who are both living with dementia. Paula says:

“I’ve always found Kelly to be extremely caring and compassionate towards both my parents. She has an amazing level of understanding about their ever changing and ongoing needs.

She will offer advice about how best to meet mum's needs and which outside agencies can be approached for extra assistance. She regularly discusses the changes to mum's Care Plan and constantly reassures mum when she is becoming agitated or confused and this helps her to settle down during difficult and emotional times.

Kelly also has an amazing insight into the special relationship my parents have with one another and sees the difficulties that occur due to their dementia. Thereby she helps to 'calm the waters' and enable them both to still enjoy the special loving bond they have for each other.”

A maintenance man with a creative spark

Maintenance man Samule Faloon at Saintfield Lodge in Northern Ireland was nominated for a ROCK award for going above and beyond his duties:

“Samule has displayed his dedication to improving the lives of residents at Saintfield Lodge. As well as making sure the home is safe to live in, he uses his renovating, decorating and woodwork skills to transform the home and personalise bedrooms, showcasing his eyes for design.

Samule is enthusiastic towards work, easy-going and has a good sense of humour. He goes out of his way to help the residents and staff alike from simple things as fixing a broken TV remote control to the construction of the herbs and vegetable garden. He is an excellent team-player and a firm believer that anything is possible.”


Bowling club gifts private access to residents in next door home

It’s not just our colleagues that treat residents with acts of kindness. Local community groups and organisations also find ways to support our homes with thoughtful gestures, such as Severn Vale Bowling Club.

Siuated next door to Bishopsmead Lodge Care Home in Bishopsworth, the bowling club created a new gateway to allow direct access from the care home to the bowling green.

Residents at the home now have the opportunity to play bowls or enjoy matches on the green at their leisure. Read more here.


Our Care Assistants never stop caring - even on their days off!

To finish, here’s another example of our Care Assistants going the extra mile. In their own time Kelly and Lyndsey from Shawcross Care Home in Wigan took resident Brenda on the bus to St Helens to meet her husband for lunch. It was a lovely treat for Brenda and a very kind gesture from two fabulous Four Seasons carers.

Brenda had a fantastic day and was very grateful! Thank you both for this wonderful act of kindness.


Date published: 13 November 2018

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