• Job enquiries: 01625 417815
  • Care enquiries: 0330 6601555

Q&A For Resident and Family Enquiries

  1. Why is Four Seasons going into administration?
  • Four Seasons has not gone into administration. Joint administrators have been appointed to Elli Investments Limited and Elli Finance (UK) Plc, the holding companies for Four Seasons Health Care Group, as these hold the Group’s debt.
  • It is crucial to emphasise that administrators have not been appointed to the Group’s separate operating entities, which continue to be run by existing management and care teams as usual.
  • What this means is that we can move forward with the launch of an orderly, independent sale process for the Group’s operations. FSHC Group is a strong business which has positive and improving service quality ratings across all of its homes and hospitals. A successful sales process means those homes can continue to thrive, just under new ownership without the historic high debt burden the Group has been operating with to date.
  • Consistently providing quality care is everyone’s key priority. This announcement doesn’t prompt any change to how the care homes are operated and there is sufficient funding in place to ensure continued quality care throughout the orderly sale process.

 

  1. Does this mean my home/my family members’ home will be closed?
  • No, this news does not trigger any unplanned closures. Care at our homes will continue to be provided to the highest standards. We have sufficient funding to ensure all of our homes will continue to operate as normal during the orderly sale process.

 

  1. Will there be any changes to our care teams?
  • No, this news does not trigger any unplanned changes to your care teams or to the quality services they continue to provide to you. We have sufficient funding to ensure all of our homes will continue to operate as normal during the orderly sale process.

 

  1. Will you still be able to supply food/medicine/care?
  • Yes, all of our homes will continue to operate as normal throughout the sale process. This includes the provision of all medical requirements (medicine, professional attention) and catering.

 

  1. Do I need to find alternate arrangements?
  • No, there is no need to arrange alternative care. We have sufficient funding to continue to deliver care as normal to all of our residents whilst the sale process is completed.
  • Consistently providing quality care is the directors’ and Administrators’ priority and there will be no changes to how the care homes are operated.

 

  1. When and how will you provide an update on the sale process?
  • If you have any further questions or want an update, please do talk to your home management teams and there is also further information on the website too.

 

Date published: 30 April 2019


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